Safer journeys with Bolt

Safer journeys with Bolt

Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.
Staying safe before, during and after your ride

Staying safe before, during and after your ride

  1. Before
    Check that the driver’s face, car make and registration plate match those shown in the app.
  2. During
    Our Share Ride Details and Emergency Assist features allow you to ride without worry.
  3. After
    Rate your driver honestly. Those who repeatedly receive low ratings will be banned.

Rider Safety FAQ

We always aim to provide the best possible experience for our riders. Our 24/7 support team is at your service to address any safety concerns you may have and take any necessary steps to improve your safety.

All vehicles must be 4-door, have working seat belts, and have air conditioning. They are also required to be clean and well-maintained inside and out.

Driver ratings are calculated based on a number of factors, including but not limited to the number of stars they receive from riders, the number of complaints filed against them, and their overall driving record.

If you're injured in an accident while riding in Bolt, you may be eligible to file a personal injury claim. Immediately notify the police and paramedics if necessary and let us know about the situation via the app.

We carry out regular monthly maintenance checks to ensure that our electric scooters and bicycles are always in the best condition. In the event of unusual wear and tear, we instantly suspend the vehicle's availability on our app until further inspection by our team.

Request in seconds, ride in minutes.

Available for iOS and Android devices.
Request in seconds, ride in minutes.