Issues with Taxi cashback in Dubai

If you’re not seeing your cashback applied to your Bolt Balance, please make sure that:

  • Your ride was booked in the Taxi category
  • You used an in-app payment method (Card, Google Pay, or Apple Pay)

    Cash and terminal payments are not eligible

  • You haven’t exceeded the limit of 3 cashback-eligible Taxi rides

Things to Keep in Mind

  • Cashback is automatically added to your Bolt Balance
  • It will not appear as a strikethrough discount

    Unlike promotions, cashback isn’t deducted upfront. Instead, it’s credited to your balance after the ride

  • It will show as a reduced amount charged to your payment method
  • Cashback is capped at 30% of the trip fare, up to AED 15 per eligible ride
  • The offer is valid until 30 June 2025
  • Cashback earned from Taxi rides can be used on other Bolt ride categories

Still Missing Cashback?

If more than 24 hours have passed and you haven’t received your cashback:

  1. Open the app and go to Support > Get help with a recent ride
  2. Select the relevant trip
  3. Follow the prompts to chat with Support

Request in seconds, ride in minutes.

Available for iOS and Android devices.
Request in seconds, ride in minutes.