Complaints

Submit a complaint:

1. Report technical or compliance issues related to your account;

2. Flag illegal content or activity; or

3. Appeal for Bolt to review a decision:

affecting your account, such as suspension or termination of your account or monetary payments to you, or
made in relation to illegal content.

Before submitting a complaint, please read Bolt complaint-handling guidelines clarifying how complaints are dealt with. For general feedback or topics not listed below, please contact our Support team instead.

In order to make it easy for the complainant we have created a form you can find below, so that nothing important gets lost. Please submit your complaint by filling in the mandatory fields below. All data and documents you submit via this form will be processed by Bolt in accordance with the privacy notices made available on our website.

Platform*

Please select the platform which you are referring to.

Name

If applicable you should use the same email address associated with your access to the Bolt Platform.

Description0/255

Please describe in detail the circumstances that prompted you to submit a complaint. Don’t forget to indicate all the relevant dates and actions you have undertaken before submitting the complaint.

Reason0/255

Please indicate the reason for your complaint.

Country

Please select a country the notice/complaint is related to.

Supporting documents

Drop files here to uploador choose from your device

You may add photos or documents in support of your notice/complaint

By submitting this complaint I confirm that the information and allegations contained in the complaint are to the best of my knowledge accurate and complete. I acknowledge that repetitive submission of manifestly unfounded complaints may lead to the suspension of the processing of my complaints.