Safer journeys with Bolt

Safer journeys with Bolt

Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.

Peace of mind, every time you ride

These innovative features ensure our riders always feel safe and comfortable while riding with Bolt.
Products, features, and insurance coverage vary by country. Some features listed here may not be available in your app.
24/7 support

Our Support team is always online. Contact them through the Bolt app or via phone.

Rate your driver

Ratings allow us to review driver behavior and block those who violate our Terms of Service.

Your number stays private

When you make a call via the Bolt app, your phone number remains hidden.

Emergency assist

Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.

Driving shift limits

A consecutive driving hours limit allows drivers to get sufficient rest and always stay fresh and alert at the wheel.

Identity verification

Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.

Share trip details

Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.

Safety tools

Safety Tools are activated in the app during every ride, allowing riders easy access to a number of options in case of emergencies.

GPS tracking of rides

All rides are GPS-tracked and their routes are recorded.

Collaboration with the police

We collaborate with law enforcement bodies on an ongoing basis. We have dedicated communication channels where police officers can obtain the required information.

Training for the police

We conduct training for police officers from all across Poland. Officers can learn not only about our safety tools and procedures but also how to successfully obtain information to efficiently handle any reported cases.

Collaboration with Feminoteka

Our collaboration with partner expert organization Feminoteka resulted in a series of safety training for drivers and training for our internal Customer Service teams on how to address safety-related reports. Feminoteka also offers psychological assistance to our passengers if required.

Ride-time tracking

This functionality allows us to detect any unexpected & excessively long stops during rides.

Ride checks

When you request a ride, you will see your driver's photo, his/her rating, as well as the make and model of the car, its registration plate, and color. You will also get a push notification reminding you to make sure the car and driver's information aligns with the information provided in the app. If either the driver or car is not the same as in the app please report the inconsistency via the app.

Staying safe before, during and after your ride

Staying safe before, during and after your ride

  1. Before
    Check that the driver’s face, car make and registration plate match those shown in the app.
  2. During
    Our Share Ride Details and Emergency Assist features allow you to ride without worry.
  3. After
    Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
Safety on two wheels

Safety on two wheels

We’re constantly working on features that ensure you reach your destination quickly and conveniently, but above all — safely.
  • Beginner mode
    We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.
  • Cognitive reaction test
    Designed to reduce the number of users that decide to ride our scooters while intoxicated.
  • Tandem riding detection
    A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.

Rider Safety FAQ

We always aim to provide the best possible experience for our riders. Our 24/7 support team is at your service to address any safety concerns you may have and take any necessary steps to improve your safety.

All vehicles must be 4-door, have working seat belts, and have air conditioning. They are also required to be clean and well-maintained inside and out.

Driver ratings are calculated based on a number of factors, including but not limited to the number of stars they receive from riders, the number of complaints filed against them, and their overall driving record.

If you're injured in an accident while riding in Bolt, you may be eligible to file a personal injury claim. Immediately notify the police and paramedics if necessary and let us know about the situation via the app.

We carry out regular monthly maintenance checks to ensure that our electric scooters and bicycles are always in the best condition. In the event of unusual wear and tear, we instantly suspend the vehicle's availability on our app until further inspection by our team.

Request in seconds, ride in minutes.

Available for iOS and Android devices.
Request in seconds, ride in minutes.