If you unlocked the car in the app but can’t open the vehicle door:
- Check the car's licence plate to make sure you're trying to unlock the correct car
- Lock and unlock the car again and try opening the door.
If you can't unlock the car via the in-app button, follow the instructions in the app's error message.
If you still can't unlock the car or open the doors, please contact our Support team via the app.
