The following contains Hopp UK and Hopp UK group companies and partners ("Hopp UK") operational guidelines for all requests for the release of data.
Any request related to data should be submitted directly to Hopp UK's Data Protection Officer (" DPO") at firstname.lastname@example.org. If you have any concerns regarding a decision relating to an data release made by Hopp UK or wish to file a formal complaint, please do so by contacting the Information Commissioner's Office (ICO) here: https://ico.org.uk/global/contact-us/
Please be advised that both Passengers and Drivers can access trip invoices for completed rides through their Hopp UK application (the " App"), Hopp UK driver application (" Driver App"), or Driver portal. This includes data pertaining to pickup and drop off locations, distance, duration, date and time, fare breakdown, and method of payment.
The necessary information to support your request can often be provided in the most efficient manner through reviewing these documents.
Hopp UK and its licensors provide a digital marketplace, accessed via the App, that allows Hopp UK to accept requests from a user (" Passenger") for transport services and then make these requests available, through the Driver App, to licensed private hire vehicle drivers (" Drivers") to select to fulfil such requests (" Journeys") directly with Passenger.
In order to request data from Hopp UK about a third party, you should submit your request to email@example.com. It is required your request include:
Our team works hard to urgently process all requests for data, however our response time can be delayed as volume increases. Requests which are not in compliance with the guidelines, incomplete, or suspected to be fraudulent may not be granted or receive follow up contact.
We will do our best to grant requests representing merit, but may be required additional proof of legal necessity to compel the disclosure of the content. Please be aware that our customer support team who can be reached through other methods can only assist you with the process of submitting the request but are not able to accept, verify, or provide data relating to it.
All requests for data must be submitted in writing firstname.lastname@example.org in order to be considered.
Note that requests to this address must be accompanied proof of reason for the extension.
Hopp UK will provide data on the basis of the request submitted, permitting that the request made is proportionate and can be granted in accordance with our terms, policies and the applicable legal regulations. We review each request received and will reject requests that are not supported by clear legal necessity. In order to validate your request, please ensure you have included as much information as possible. When we determine that we are required by law to disclose data, we will locate and disclose data that we are reasonably able to retrieve.
Before making a request, please check to see if the data sought is publicly available and that your request is comprehensible, proportionate, and legally sound.
Note: If you are aware of an emergency situation, you should immediately and directly contact your local law enforcement agency for assistance.
Please be aware that at our discretion and as required and permitted by law, when acting in compliance with a request we may notify the parties involved prior to disclosing any data.