Frequently Asked Questions (FAQs) for Drivers

To reset my password, follow these instructions:

• Go to the link: https://partners.bolt.eu/forgotPassword
• Enter your email in the top field.
• Enter your mobile number in the bottom field.
• Click Reset Password. You will then receive an SMS message. Go to the sent link and enter a new password in the top and bottom fields.

Please note that: The password must contain at least 10 characters; The password must start with a capital letter; The password must contain a number(s). See sample: Boltdriver10 After you change your password, open the Bolt Driver app, enter your username and Enter your new password in the bottom field.

Watch the video instruction: https://youtu.be/7GKd28hKpgg

To add a new vehicle, go to Settings, then select the active vehicle, then click Add Vehicle and fill in the requested data, as well as upload images of the front of the technical passport, side view and front view of the vehicle.

Watch the video instruction: https://www.youtube.com/watch?v=Q5L7l4tfzmI

To add an account number to the app, please follow these instructions:

• Open the Driver App
• Click on Settings
• Click on Account
• Go to Driver Portal
• Find the account information for the transfers
• Enter your bank details (account number, recipient name and bank Swift code)

For a list of Swift codes, see the link: https://bit.ly/3rkmxLg

To update the app, follow these instructions:

• Go to the Play Store/App store on your phone
• Search for the Bolt Driver app
• Click the Update button

Our application map is similar to Google Maps. If this map is inconvenient for you, you can use any other navigation system. To change the navigation, follow these instructions:

• Open the driver application
• Go to the settings field (Settings)
• Select Navigation (Navigation)
• Select default navigation (the first choice in the list)
• Select the desired navigation system.

A cancellation fee is charged if:

• If the passenger cancels the order within 3 minutes of the call.
• If payment is made by cashless payment
• If the driver manages to arrive at the passenger's pickup location within the time calculated by the application.
• The driver waits for the passenger at the pin marked by the passenger for 5 minutes, at the same time, after the first three minutes, the driver must contact the passenger through the application, wait an additional two minutes (5 minutes in total) and then cancel the order with the reason "Passenger did not show up". If the driver has placed the "I arrived" button at the location exactly at the pin marked by the passenger.

Branding is possible only if the car meets the following requirements:

• Minimum year of car production
• Tbilisi - 2009
• Batumi - 2006
• Minimum year of minivan production 2005
• The car must be left-hand drive
• The car must not have any edges that will damage the branding
• The car must not have any damage

The cost of branding a car varies by city.

In Tbilisi, the cost of branding a car is 100 GEL.

In Batumi and Kutaisi, it is 80 GEL.

In all three cities, branding a minivan will cost you 50 GEL.

If you brand your car, you will benefit from additional offers.

After branding, you will have the opportunity to fulfill airport orders in both directions.

The Travel category will be activated, which will allow you to make trips out of town.

The terms of the branding campaign differ for each city.

In cities where the bonus is active, it is credited at the end of each week⚠️

General Terms and Conditions of Branding:

This agreement defines the terms and conditions for using Bolt branding.

By completing the Bolt branding application, each driver agrees to these General Terms and Conditions of Branding, as well as the processing of personal data.

Explanations:

• The driver is obliged to keep the vehicle in a tidy condition during the work process and to take appropriate measures in case of pollution of the vehicle.

• The driver is obliged to maintain a pleasant environment in the vehicle, which excludes smoking in the vehicle, both by the driver and the passenger.

• If the driver decides to brand the vehicle, the cost will be covered by the driver's personal payment.

• The driver is obliged to immediately provide information to the company, via e-mail (georgia@bolt.eu) or via the application, in case of removal or damage of the sticker.

• If the driver does not contact the company at the specified e-mail address and does not provide written information about removing the sticker, or if any suspicious actions related to branding occur, this will result in permanent restriction of access to the portal (driver blocking) and/or a fine of 500 (five hundred) GEL. The decision to block or fine a driver is at the discretion of the company and is determined by the severity of the driver's actions, recidivism, and other circumstances. In any case, the company has the right to decide which measure to use - blocking or fine.

• The company reserves the right to conduct a test call, as a result of which it will be verified whether the branding complies with the established rules, in case of any kind of defect and/or no branding at all, this will lead to a permanent restriction of access to the portal and/or a fine of 500 (five hundred) GEL for the driver.

• In case of suspicious actions related to branding, the branding bonus will be deducted from the balance in full (if any).

• In case of suspicious actions related to branding, the partner driver will never be able to brand the vehicle again.

• After branding the vehicle, it is necessary to pass the branding check in the application once every two weeks.*

After branding a vehicle, it is necessary to pass a branding check in the application.

When taking a picture, it is necessary that the state license plate of the vehicle and the branding are visible at the same time. In addition, it is important to take a picture of both sides of the vehicle. (For example, the left side view should be visible with the front license plate, and the right side with the rear license plate)

After branding a vehicle, it is necessary to pass a branding check in the application.

When taking a picture, it is necessary that the state license plate and branding of the vehicle are visible at the same time. In addition, it is important to take a picture of both sides of the vehicle. (For example, the left side view should be visible with the front license plate, and the right side with the rear license plate)