If a rider made a mess in your car, don’t confirm the final price. Instead, report an issue with the price, choose the relevant reason and add a comment if needed. Please also provide the following information:

• At least three clear photos of the stains. The images should contain the timestamp and show the closeup and the zoomed out picture of the mess.
• Ride details and a short description of the situation.

After the stain is cleaned, also send us a photo of the receipt for the service that includes:

• The name and details of the car cleaning company
• The services provided (i.e. car-cleaning) and the cost of service.

Our team will review the report and may issue compensation. Please note that compensation requests that were not reported as described above will be declined.