Platform Terms for Ride-Hailing Services: Service Providers (Ireland) Version 1.1
Last updated on: 20 June 2025
These Platform Terms apply to both individuals and entities that register to the Bolt Platform to access and review
opportunities in Ireland to provide Ride-Hailing Services on their own behalf (each, a ‘Service Provider’).
Words and phrases capitalised in these Platform Terms have the meanings given in the glossary at section 17 below.
You can download an offline version of these Platform Terms for your records and future reference here ↗.
Important: If you are a driver who accesses the Bolt Platform to review and fulfil Ride-Hailing Service opportunities
on behalf of another person or entity, then:
– that other person or entity will be the Service Provider for the purposes of these Platform Terms; and
– your engagement will be with that Service Provider, as their Appointed Driver, on terms agreed between you
and them.
1. About Bolt and our relationship with you
1.1. Bolt operates an online platform in Ireland (the 'Bolt Platform') that intermediates and matches independent
transportation service providers ('Service Providers') with potential clients ('Customers').
1.2. As a Service Provider, you may:
1.2.1. register yourself as a Driver to access and review opportunities to provide Ride-Hailing
Services on your own behalf; and/or
1.2.2. register Appointed Drivers to access and review opportunities to fulfil Ride-Hailing Services
provided on your own behalf, in accordance with section 6.
1.3. You must pay a Commission to Bolt on any amounts payable to you in connection with these Platform
Terms, as set out in section 8.
1.4. The Bolt Platform is made available for your use at your discretion. These Platform Terms do not oblige any
person to:
1.4.1. access the Bolt Platform to review opportunities to provide or fulfil Ride-Hailing Services; or
1.4.2. provide or fulfil any Ride-Hailing Services.
1.5. Nothing in these Platform Terms prevents any person from providing ride-hailing transportation services
independently of the Bolt Platform.
1.6. By accessing the Bolt Platform, you agree to appoint Bolt as your commercial agent for the purpose of
connecting you with potential Customers and facilitating the sale of Ride-Hailing Services to them, in
accordance with section 7.
1.7. We will process your personal data and the personal data of any Approved Drivers in accordance with the
privacy notice(s) for Ireland made available at https://bolt.eu/privacy.
1.8. As a provider of online intermediation services, Bolt and the Bolt Platform are subject to the rules on fairness
and transparency for business users set out in the Platform to Business Regulations (EU: 2019/1150).
2. About these Platform Terms and the Bolt Platform
2.1. These Platform Terms:
2.1.1. take effect on the later of:
2.1.1.1. the date that you first registered with the Bolt Platform as a Service Provider; and
2.1.1.2. 1 August 2025;
2.1.2. remain in effect until terminated by you or Bolt in accordance with section 13; and
2.1.3. supersede all previous versions of the Platform Terms, however described.
2.2. Bolt may make changes to these Platform Terms and/or the Bolt Platform by providing you with at least
fifteen (15) days’ notice before those changes take effect. If you do not agree with such changes, you can
terminate your relationship with Bolt pursuant to section 13.
2.3. Bolt may also make changes to these Platform Terms or your use of the Bolt Platform immediately and
without notice when:
2.3.1. you consent to the changes;
2.3.2. we make changes, updates or revisions to the Bolt Platform that are merely aesthetic, improve
functionality, or that similarly do not significantly impact your use of the Bolt Platform;
2.3.3. we make changes, other than those set out in section 2.3.2, to introduce features on a
temporary basis that are in a state of testing, trial, early access, preview or development;
2.3.4. the changes are necessary to comply with laws or regulations; or
2.3.5. we take urgent precautions in response to imminent dangers to Users, cybersecurity risks
(including malware, spam or data breaches), or suspected unlawful or illegal activity.
2.4. When Bolt makes changes in accordance with sections 2.3.3 to 2.3.5 (inclusive), we will inform you of the
relevant changes as soon as is reasonably practicable.
2.5. The content and functionality of the Bolt Platform is always provided on an “as is” and “as available” basis.
By accessing and allowing access to the Bolt Platform, you acknowledge that:
2.5.1. Bolt makes no guarantee, whether express or implied, in respect of the availability of the Bolt
Platform, its content or its function; and
2.5.2. Bolt may from time to time make features available on a temporary basis that are in a state of
testing, trial, early access, preview or development.
3. Your rights of access to the Bolt Platform
3.1. Subject to these Platform Terms, we grant you a non-exclusive, revocable, and royalty-free right to use the
Bolt Platform as made available to you, solely for the purposes of:
3.1.1. accessing and reviewing opportunities to provide Ride-Hailing Services; and
3.1.2. providing Ride-Hailing Services at your discretion.
3.2. The right granted under section 3.1 includes your ability to grant Appointed Drivers a non-exclusive,
revocable, and royalty-free right to use the Bolt Platform for those same purposes. This does not otherwise
grant you, or any other party, the right to sub-license or transfer any rights to any third party.
3.3. You are solely responsible for ensuring that:
3.3.1. you are legally permitted to provide Ride-Hailing Services; and
3.3.2. any Appointed Drivers acting on your behalf are legally permitted to fulfil Ride-Hailing Services.
3.4. Without prejudice to section 3.3, a Driver’s right to access the Bolt Platform to review — and, where
applicable, fulfil — opportunities to provide Ride-Hailing Services is granted only:
3.4.1. for such periods that the Driver is lawfully permitted to provide or fulfil Ride-Hailing Services.
Accordingly, this right of access:
3.4.1.1. does not arise until you have arranged to provide Bolt with documentation
reasonably required to verify the Driver’s eligibility to lawfully provide or fulfil
Ride-Hailing Services in the relevant market (including, where applicable, proof of
the Driver’s right to work);
3.4.1.2. will immediately expire if the Driver is no longer legally permitted to provide or fulfil
such services or if Bolt is unable to verify that the Driver is legally permitted to
provide such services.
3.4.2. for such periods that a current and accurate photographic identity for the Driver has been
submitted to Bolt, to ensure the Driver can be clearly identified by Users for safety and security
purposes;
3.4.3. for such periods that the Driver is able to verify their identity and/or log-in credentials, to
prevent unauthorised access;
3.4.4. in respect of access to any Category, only for so long as the Driver meets the applicable
Category requirements (see section 5.21 for more information).
3.4.5. (when you are a Driver) in respect of cash-paid Ride-Hailing Services, only for such periods
that your Account Balance is greater than negative three hundred euros (-€300), or such other
more favourable amount as may be shown in the Driver App (see section 5.24 for more
information).
3.4.6. for such periods that use of the Bolt Platform would not cause significant harm to its integrity
or reputation.
3.5. For the sole purpose of preventing unauthorised access, Bolt may from time to time:
3.5.1. request documentation it reasonably considers necessary to verify that Ride-Hailing Services
can be lawfully fulfilled; and
3.5.2. require Users to verify their identity and/or log-in credentials.
4. Information submitted to the Bolt Platform
4.1. You must ensure that all information you provide, or arrange to be provided, to Bolt in connection with your
use of the Bolt Platform is accurate and up to date, including (where applicable) your name, contact details,
photographic identification, address, company information, and tax registration status.
4.2. You are solely responsible for ensuring that all information and content submitted or uploaded to the Bolt
Platform by you (or any Appointed Driver) is lawful. Bolt reserves the right to remove any illegal content from
the Bolt Platform at any time, in accordance with its obligations under the Digital Services Act (EU:
2022/2065), which may occur without prior notice. If this happens, you will have the right to object in
accordance with section 16.8.
5. Ride-Hailing Services
Overview
5.1. Subject to these Platform Terms, Drivers may access and review requests for Ride-Hailing Services made by
Customers, and may elect to confirm their willingness to fulfil those requests.
5.2. Customers may request Ride-Hailing Services to be provided immediately or, where available, at a specified
time.
5.3. Customers must confirm in advance via the Bolt Platform whether they will pay for the Ride-Hailing
Services:
5.3.1. via the Bolt Platform (in which case Bolt will arrange to collect the amounts payable to the
Service Provider as its commercial agent, in accordance with section 7)
5.3.2. in cash (by paying the relevant Driver, who collects the payment on behalf of the Service
Provider).
5.4. Bolt does not control Customers or Passengers and, as a result:
5.4.1. Bolt does not guarantee the availability of opportunities to provide Ride-Hailing Services; and
5.4.2. Bolt is not responsible for the actions or inactions of Customers or Passengers.
Requests for Ride-Hailing Services
5.5. In response to requests for Ride-Hailing Services made by Customers, Bolt will, acting as the appointed
commercial agent of Service Providers in accordance with section 7:
5.5.1. determine an estimated Fare for the Ride-Hailing Services to be agreed between Customers
and Service Providers, taking into account:
5.5.1.1. the route and time of the requested Ride-Hailing Services;
5.5.1.2. (where applicable) the Category selected by the Customer;
5.5.1.3. (where applicable) whether the Customer has requested immediate pick-up or a
scheduled pick-up time; and
5.5.1.4. other marketplace factors such as the availability of and demand for Drivers.
Notwithstanding the foregoing, where the Driver is a licensed taxi, the Fare shall reflect the applicable taxi
tariff as imposed or authorised under applicable law and calculated using the official taximeter. Where the
Driver is a licensed hackney or limousine operator, the Fare shall be a pre-agreed amount arranged with the
Customer in accordance with applicable licensing rules. These fare models may apply in place of, or in
addition to, platform-determined estimated Fares.
5.5.2. subject to sections 5.6, 5.7 and 5.8, invite Drivers within reasonable proximity of the pick-up
location to indicate their willingness to fulfil the Ride-Hailing Services, taking into account (for
the purposes of determining the order and/or timing of such invitations):
5.5.2.1. the factors set out in section 5.5.1;
5.5.2.2. other factors aimed at expediting the potential arrangement of Ride-Hailing
Services, including the estimated arrival time of Drivers at the pick-up location and
whether Drivers are currently fulfilling other Ride-Hailing Services.
5.6. In certain high-demand locations with a large number of online Users, such as airports, Bolt may implement
a "first in, first out" queuing system for inviting Drivers to indicate their willingness to fulfil Ride-Hailing
Services. When such a queuing system is used, it will be shown to Drivers in the Driver App.
5.7. To expedite the arrangement of Ride-Hailing Services and minimise unsuitable matches, Bolt may take into
account circumstances where significant negative feedback has been recorded between a specific
Customer and a specific Driver. In such cases, Bolt will not invite that Driver to indicate willingness to fulfil
services for that Customer.
5.8. Where available, Drivers may refine the invitations they receive by setting filters and parameters such as
preferred pricing components or distance radiuses for pick-up locations. The availability of these features
will be shown to Drivers in the Driver App.
5.9. When a Driver is invited via the Driver App to indicate their willingness to fulfil Ride-Hailing Services, the
Driver App will display the following information:
5.9.1. the components of the applicable Fare (including any Toll Payments);
5.9.2. the requested pick-up location;
5.9.3. the requested destination;
5.9.4. the scheduled pick-up time (if the pick-up is not immediate); and
5.9.5. whether the Customer will pay for the Ride-Hailing Services via the Bolt Platform or in cash.
5.10. Upon a Driver indicating their willingness to fulfil Ride-Hailing Services, the relevant Customer will:
5.10.1. expect the Driver to proceed to the relevant pick-up point without unreasonable delay, or, if
applicable, to arrive at the specified time; and
5.10.2. agree to pay you a Cancellation Fee in accordance with sections 5.16 and 5.17.
5.11. If the Ride-Hailing Services commence, the Customer will agree to pay you:
5.11.1. the Fare, as displayed in the Driver App prior to commencement of the Ride-Hailing Services;
and
5.11.2. (if applicable) a Cleaning Fee, in accordance with sections 5.18 and 5.19.
5.12. You, and any Appointed Drivers acting on your behalf, may decline or refuse to bind you into agreements for
Ride-Hailing Services with any Customer at any time, subject only to:
5.12.1. the prohibitions relating to safety risks and Discriminatory Behaviour set out in sections 10.2.1
and 10.2.2; and
5.12.2. the prohibition on excessively cancelling Ride-Hailing Services after indicating a willingness to
fulfil them, as set out in section 10.3.1, which is intended to prevent material or persistent
disruption to both the arrangement of Ride-Hailing Services by other Users and the matching
of willing Customers and Service Providers by Bolt (as described in section 5).
5.13. When Ride-Hailing Services have concluded (or otherwise ended), the applicable Fare will be calculated on
the basis shown in the Driver App prior to commencement of the Ride-Hailing Services.
5.14. A “Technology Fee” may be charged by Bolt to Customers as a separate fee for access to the Bolt Platform
and related services. This Technology Fee:
5.14.1. is charged in addition to the Fare for the Ride-Hailing Services;
5.14.2. is not collected on your behalf and does not form part of the Fare payable to you;
5.14.3. is not visible to you in the Driver App;
5.14.4. is not payable to or shareable with you, and you must not seek to collect this fee from
Customers under any circumstances.
You agree not to misrepresent or mischaracterise the Technology Fee to Customers, and acknowledge that
Bolt alone is entitled to this fee as a separate charge for the provision of access to the Bolt Platform.
5.15. By providing Ride-Hailing Services, you agree with Bolt that you will not improperly or dishonestly request,
or permit others to request, any additional payments from Customers or Passengers in respect of the
Ride-Hailing Services that conflict with the terms of your agreement(s) with them. This includes requesting
that Passengers pay for Ride-Hailing Services in cash when it has previously been agreed that the
Ride-Hailing Services will be paid for via the Bolt Platform and collected by Bolt on your behalf.
Cancellation Fees
5.16. You agree that the applicable Cancellation Fee you may charge a Customer, if the Customer cancels their
request (or otherwise fails to enter into an arrangement) for Ride-Hailing Services after expiry of the
Cooling-Off Period, shall be five euros (€5), or such higher amount as is displayed in the Driver App on a
per-Category and/or per-service basis, subject to section 5.17.
5.17. A Customer’s agreement to pay a Cancellation Fee is conditional upon you having a genuine intention to
enter into an agreement to provide the applicable Ride-Hailing Services. You will not have a right to charge,
and Bolt will not collect on your behalf, a Cancellation Fee in circumstances where it appears that no
genuine intention existed (for example, if no reasonable attempt was made by the Driver to arrive at the
pick-up location at the relevant time).
Cleaning Fees
5.18. You agree that the applicable Cleaning Fee you may charge a Customer, if a vehicle is soiled by a
Passenger, shall be one hundred and forty euros (€140), or such higher amount as is displayed in the Driver
App on a per-Category and/or per-service basis, subject to section 5.19.
5.19. A Customer’s agreement to pay a Cleaning Fee is conditional upon you being able to provide evidence that
the vehicle was soiled by the relevant Passenger. Bolt will not collect a Cleaning Fee on your behalf if the
charge is disputed and you are unable to provide supporting evidence. We recommend that you collect
photographic evidence and submit all relevant information to our support team as soon as possible, when it
is safe to do so.
How payments are collected
5.20. Where a Customer has agreed to make payment via the Bolt Platform, Bolt will collect amounts payable to
you under these Platform Terms and forward them to you in accordance with section 9. Where a Customer
has agreed to pay for Ride-Hailing Services in cash, you are solely responsible for collecting such payments.
Bolt is not obliged to collect or recover any cash payments on your behalf.
Access to Categories
5.21. Bolt may make different Categories available in a market to match: (i) Service Providers able to fulfil services
in accordance with a given Category, and (ii) Customers who prefer services provided in accordance with
that Category. For example, if an 'electric vehicle' Category is available, Bolt will aim to connect Customers
selecting that Category exclusively with Service Providers operating electric vehicles.
5.22. The Categories available to a Driver will depend on factors relevant to each Category and the marketplace
(for example, a Driver must use an electric vehicle to access the 'electric vehicle' Category). A Driver’s right
to access a Category will lapse if the Driver no longer meets the requirements for that Category (see section
3.4.4).
5.23. For more information on the Categories available in a particular marketplace, please contact our support
team.
Access to Ride-Hailing Services Paid in Cash
5.24. To prevent excessive outstanding amounts being payable by you to Bolt, your right to access and review
opportunities to provide Ride-Hailing Services paid for by Customers in cash is granted only for so long as
your Account Balance does not fall below negative three hundred euros (-€300), or such other more
favourable amount as may be shown to you in the Driver App (see section 3.4.5).
5.25. If you do not wish to accept payments for Ride-Hailing Services in cash, we can (where available) disable
this functionality at your request. Please contact our support team to arrange this. Disabling cash payments
may reduce your opportunities to provide Ride-Hailing Services.
Promotions
5.26. Bolt may, at its discretion, make promotions available to Service Providers under which Bolt will provide a
benefit for their use of the Bolt Platform.
5.27. When a promotion is offered by Bolt to Service Providers:
5.27.1. Receipt of the benefit is subject to completion of the applicable requirements of that
promotion.
5.27.2. The promotion is subject to compliance with these Platform Terms. Bolt reserves the right to
deny the benefit of any promotion where there has been a breach of these Platform Terms,
including where a Driver’s behaviour indicates participation in Prohibited Manipulative Conduct.
5.27.3. Access to the Bolt Platform will not be conditional on participation in or completion of any
promotion.
5.27.4. You agree that Bolt may, where available, apply the value of a promotion by reducing the
Commission otherwise payable by you to Bolt. This will not reduce the total value of the
promotion to you.
6. Appointing Drivers to act on your behalf
Overview
6.1. Where available, you may register and appoint individuals as Drivers to fulfil Ride-Hailing Services on your
behalf (i.e., 'Appointed Drivers'), in accordance with this section 6.
6.2. You are responsible for ensuring that any Appointed Drivers do not act in a manner that would cause you to
breach these Platform Terms. You are therefore advised to review this section carefully and assess the
suitability of individuals before making any appointments.
Making appointments
6.3. To make an appointment, you may use the web-access portal(s) made available by Bolt for this purpose.
Bolt will then confirm whether any additional information is required, depending on the market in which the
appointment is being made.
6.4. Although Bolt has no general right to veto or refuse the appointment of any suitably qualified individual as an
Appointed Driver, an individual may not be registered as an Appointed Driver if they have previously:
6.4.1. been a Service Provider who acted in breach of these Platform Terms (including any previous
version); or
6.4.2. caused a breach of these Platform Terms (including any previous version) by another Service
Provider (for example, when acting on that Service Provider’s behalf).
6.5. The right of any Appointed Driver to access the Bolt Platform to review opportunities to fulfil Ride-Hailing
Services on your behalf is granted only for such periods that the Appointed Driver is lawfully able to fulfil
Ride-Hailing Services (see section 3.4.1). You must arrange to provide Bolt with copies of documentation to
verify that Ride-Hailing Services can be lawfully fulfilled by your proposed Appointed Driver(s), including
(where applicable) evidence of their right to work in the relevant market.
6.6. If you have any queries on this process, please contact our support team.
Important provisions relating to Appointed Drivers
6.7. When you engage an Appointed Driver, you will continue to be fully responsible for ensuring that your
obligations under these Platform Terms are met. All acts and omissions of any Appointed Driver will be
treated as though they were your own. It is therefore your responsibility to ensure that any Appointed Driver
does not cause you to breach these Platform Terms.
6.8. You acknowledge that you are fully responsible for the following in respect of each Appointed Driver:
6.8.1. agreeing and documenting the terms of their engagement by you, including any terms required
under applicable law;
6.8.2. paying their remuneration;
6.8.3. the payment of any Commission payable to Bolt (in accordance with section 8);
6.8.4. compliance with all legal obligations arising from their engagement by you;
6.8.5. ensuring that the details provided to Bolt in respect of the Appointed Driver are correct and up
to date; and
6.8.6. any content uploaded to the Bolt Platform by the Appointed Driver.
6.9. In respect of each Appointed Driver:
6.9.1. you warrant to Bolt that you have a lawful agreement with the Appointed Driver enabling them
to lawfully review, agree to, and fulfil Ride-Hailing Services on your behalf; and
6.9.2. you agree that Bolt may contact the Appointed Driver directly from time to time to expedite
enquiries relating to rights of access (see sections 3.4 and 3.5) and investigations into unusual
behaviour (see section 11).
6.10. For the avoidance of doubt:
6.10.1. save as required by sections 6.4, 6.5, and 6.9.1, Bolt does not impose any restrictions or
requirements on the commercial arrangements made between:
6.10.1.1. you and your Appointed Drivers; or
6.10.1.2. your Appointed Drivers; and
6.10.2. nothing in these Platform Terms is intended to prevent any Appointed Driver from providing
ride-hailing transportation services outside of the Bolt Platform.
7. Bolt’s role as your commercial agent
7.1. For the exclusive purpose of enabling Bolt to act as your commercial agent pursuant to these Platform
Terms, you hereby grant us all necessary rights to negotiate and conclude, on your behalf and in accordance
with these Platform Terms, any contracts made with Customers during the term of our relationship, including
(without limitation) rights to:
7.1.1. match you and any Appointed Drivers with potential Customers, as described in section 5;
7.1.2. calculate and determine the Fare (and any estimated Fare) payable for Ride-Hailing Services,
together with any applicable Toll Payments, on your behalf;
7.1.3. collect Fares, Cancellation Fees, Cleaning Fees, and any other amounts payable to you under
these Platform Terms, on your behalf;
7.1.4. forward amounts payable to you that we have collected on your behalf; and
7.1.5. lawfully issue receipts and/or invoices, on your behalf.
7.2. In respect of amount collected, or to be collected, by us on your behalf in connection with these Platform
Terms, you agree that the relevant payee’s payment obligations arising under any contract for Ride-Hailing
Services are deemed fulfilled when the respective payment is credited to, or made available in, our relevant
payment account.
7.3. You agree to provide us with any additional information that we may reasonably require, on request and from
time to time, to enable Bolt to efficiently and lawfully fulfil its role as your commercial agent in the applicable
market(s) in accordance with these Platform Terms.
7.4. Bolt shall issue receipts and/or invoices (as appropriate) on your behalf and in electronic format in respect of
amounts payable to you. You agree that we may include on such receipts and invoices details relating to the
Ride-Hailing Services, including a breakdown of any applicable fees.
8. Commission
8.1. You must pay a Commission to Bolt on all amounts payable to you in connection with these Platform Terms,
including cash payments, except for any Commission-Free Items.
8.2. The initial rate(s) of Commission that apply to you will be the most recent rate(s) we made available to you in
writing immediately before you registered as a Service Provider on the Bolt Platform.
8.3. We may make changes to the rate(s) of Commission that apply to you, from time to time, by providing you
with not less than (15) days’ prior written notice to that effect.
8.4. Your obligation to pay Commission to Bolt arises at the same time that amounts become payable to you in
connection with these Platform Terms.
8.5. You agree that Bolt may immediately deduct Commission, and any other amounts payable to Bolt, from any
payments collected by Bolt on your behalf when those payments are credited to, or made available in, our
relevant payment account.
9. Provisions relating to payments including when Bolt will forward payments to you
Your Account Balance and our standard payment schedule
9.1. Bolt will arrange to forward payments to you via your Payment Method on a regular basis with reference to
your Account Balance, which is calculated (subject to the other provisions of this section 9) as follows:
9.1.1. The total of:
9.1.1.1. payments arranged to be collected by Bolt on your behalf pursuant to these
Platform Terms; and
9.1.1.2. (where applicable, and subject to section 5.27) the value of any promotions made
available by Bolt that are due to be received by you;
9.1.2. less the total of:
9.1.2.1. all Commission and other amounts payable by you to Bolt pursuant to these
Platform Terms; and
9.1.2.2. any payments previously arranged to be made to you by Bolt in accordance with
this section 9.
9.2. If your Account Balance is positive at the end of each calendar week, you will be due to receive a payment
(subject to the threshold set out in section 9.3 and the other provisions of this section 9). Bolt will arrange to
transfer the sum of your Account Balance to you via bank transfer, calculated as on Sunday, and processed
for payment on the following Monday.
9.3. For the exclusive purpose of minimising administrative fees relating to payments, you agree that Bolt is not
required to forward your Account Balance to you when it is less than five euros (€5). In that case, the sum
will be retained as part of your Account Balance and become due for payment at a later date when the
threshold is exceeded.
9.4. If your Account Balance is negative at the end of each calendar month, you will owe sums to Bolt. In that
case, you must transfer the relevant payment due to Bolt via bank transfer no later than the fifteenth (15th)
day of the following calendar month, using the payment method details that we provide to you for this
purpose.
Requesting an Early Payment
9.5. Where available, you may be eligible to request a payment of your earnings before the standard payment
time set out in section 9.1 via the Driver App (an ‘Early Payment’).
9.6. Early Payment requests:
9.6.1. may only be made against a positive Account Balance; and
9.6.2. when fulfilled, will reduce the sums otherwise due to you under the standard payment schedule
set out in section 9.1.
9.7. Each Early Payment may be subject to a fee, which (if applicable) will be shown to you in advance in the
Driver App. By requesting an Early Payment, you agree that any applicable fee will be deducted from your
Account Balance.
Your Payment Method
9.8. You must ensure that the details you provide to us in respect of your Payment Method relate to a local bank
account in your name and are kept correct and up to date.
9.9. When you update your Payment Method details, it may take several days for the administrative changes to
take effect. We therefore recommend that you update your Payment Method details as soon as possible.
9.10. If we are unable to fulfil our obligation to make payments due to you because your Payment Method details
(or other information provided to us) are incorrect, outdated or are otherwise not permitted by these Platform
Terms:
9.10.1. we will hold such payments on our account for a maximum of one hundred and eighty (180)
calendar days from the date the payment was first due; and
9.10.2. if you do not provide us with updated information within that period which enables us to
complete the payment, your claim to the unpaid amounts shall expire.
Other important information relating to payments
9.11. Any representation of your Account Balance by Bolt is made without prejudice to any sums payable by you
to Bolt under section 14 (‘Your liability’).
9.12. By agreeing to these Platform Terms, you agree to receive receipts and invoices from us in an electronic
format.
9.13. Bolt is not responsible for, and cannot guarantee, any payments made by third parties. Accordingly, we are
not obliged to pay you any amounts that we are unable to collect on your behalf for reasons outside of
Bolt’s control (for example, where a payee’s payment method fails). All Ride-Hailing Services are therefore
provided by you at your own financial risk.
9.14. In the event of a failed payment, we will offer you reasonable assistance in procuring the amounts due to
you from the relevant payee. If Bolt is able to collect such payment on your behalf, we will credit it to your
Account Balance.
9.15. Payments to you, and related functionalities, may from time to time be interrupted, suspended, or limited
due to maintenance or technical errors.
9.16. In the event of an overpayment to you, or any similar payment collection or charging error:
9.16.1. you agree that Bolt may take reasonable steps to rectify the error, including by reducing your
Account Balance or by deducting any amount erroneously transferred to you from your future
Account Balance; and
9.16.2. unless the error is otherwise rectified, you agree to return any overpayments to Bolt as soon as
we notify you of the error (and in any event within seven (7) calendar days of notification).
9.17. Bolt reserves the right to cancel, suspend, limit, or refuse payments to you, or collections to be made on
your behalf, if Bolt has reasonable grounds to suspect that such payments or collections would be in error
or unlawful, relate to Prohibited Manipulative Conduct, or relate to any other use of the Bolt Platform that is
unlawful, illegal, or prohibited by international sanctions.
9.18. Where possible, Bolt will try to contact you in advance to inform you of the occurrence of any issues referred
to in sections 9.14 to 9.17 (inclusive) and, where applicable, attempt to resolve them, unless prohibited from
doing so by regulatory or legal requirements, or unless Bolt has been advised by a competent authority,
payment service provider, or legal adviser not to do so.
9.19. Bolt shall share relevant information about you and your economic activities conducted via the Bolt Platform
with tax authorities in accordance with the reporting rules for digital platforms set out in Council Directive
(EU) 2021/514 of 22 March 2021, amending Directive 2011/16/EU on administrative cooperation in the field
of taxation (DAC7). You acknowledge and accept that this reporting will take place as part of Bolt’s legal
obligations.
10. General prohibitions
10.1. You must not use, or permit the use of, the Bolt Platform to engage in, or for any purpose connected with:
10.1.1. any unlawful or illegal activity — including the sharing of content, data, or items prohibited
under applicable law, or the unlawful processing of personal data; or
10.1.2. any Prohibited Manipulative Conduct.
10.2. During Service Request Periods, you must ensure that the relevant Driver(s) do not:
10.2.1. create unnecessary safety risks for other Users, including:
10.2.1.1. driving in violation of traffic laws or road safety standards issued by regulatory
authorities;
10.2.1.2. unnecessarily exposing Users to weapons or other dangerous items;
10.2.1.3. using vehicles that are unsafe due to poor condition; or
10.2.1.4. otherwise acting in a manner that recklessly disregards the safety of other Users;
10.2.2. engage in or encourage:
10.2.2.1. any violent, aggressive or threatening behaviour;
10.2.2.2. any Discriminatory Behaviour;
10.2.3. cause significant and unnecessary safety concerns or discomfort for other Users, including:
10.2.3.1. unwanted contact or sexual advances that makes Users feel unsafe or
uncomfortable;
10.2.3.2. inviting or allowing individuals unknown to Passengers to enter vehicles during
Ride-Hailing Services; or
10.2.3.3. persistently exposing Users to unpleasant and objectionable conditions, such as
soiled seating or offensive odours.
10.3. The proper functioning of the Bolt Platform depends on all Users acting in ‘good faith’ and with reasonable
consideration for others. Accordingly, you must not use the Bolt Platform, or allow the use of it, in any way
that significantly or persistently disrupts, interferes with, or delays the arrangement of Ride-Hailing Services
by other Users, or the matching of willing Customers and Service Providers by Bolt (as described in section
5), including by:
10.3.1. excessively cancelling Ride-Hailing Services after indicating a willingness to fulfil them;
10.3.2. excessively remaining ‘online’ in the Driver App during periods of inactivity;
10.3.3. persistently delaying the cancellation of Ride-Hailing Services after deciding not to fulfil them;
10.3.4. asking Customers to cancel Ride-Hailing Services, instead of cancelling them properly through
the Driver App, after deciding not to fulfil them; or
10.3.5. (without prejudice to your right, and the right of Appointed Drivers, to decline or refuse services
as is set out in section 5.13) otherwise engaging with the Driver App in a manner that is
inconsistent with a genuine, good faith intention to review, and where applicable fulfil,
Ride-Hailing Service requests.
10.4. You must not provide, or allow the provision of, any information via the Bolt Platform that is misleading,
false, unlawful or illegal.
10.5. You must not allow any person to access the Bolt Platform using login details that do not match the
information provided to Bolt in connection with sections 3.4.1 (‘eligibility to lawfully fulfil services’), 3.4.2
(‘photographic identity’), 4.1 (‘personal information’) or 6.5 (‘information relating to Appointed Drivers’).
10.6. You must not participate in, or allow, any attempt to:
10.6.1. falsify, manipulate, scrape, index or mine any data made available through the Bolt Platform;
10.6.2. tamper with, mislead, or breach the security systems of the Bolt Platform;
10.6.3. modify, jailbreak, decompile, reverse engineer or otherwise attempt to obtain the source code
of any part of the Bolt Platform;
10.6.4. access the Bolt Platform through any means other than those expressly provided and
permitted via Bolt’s official applications, websites or other software; or
10.6.5. engage in any other use of the Bolt Platform that is likely to have a significant negative impact
to its integrity or reputation.
10.7. For the avoidance of doubt, the prohibition of Discriminatory Behaviour set out in section 10.2.2 does not
restrict your right, or the right of any Appointed Driver, to decline requests or disengage from interactions for
legitimate and lawful reasons.
10.8. Bolt has a zero-tolerance policy towards aggressive, intimidating or manipulative behaviour. You must not,
and must not allow any Approved Drivers to, threaten, intimidate, dishonestly manipulate or otherwise abuse
any employees, partners or agents of Bolt.
10.9. You must comply at all times with Bolt’s Fraud Policy, which forms part of these Platform Terms and sets out
additional standards of behaviour relating to integrity, manipulation, dishonesty, and system abuse.
Breaches of the Fraud Policy may result in the suspension or termination of access to the Bolt Platform, in
accordance with section 12. A copy of the Fraud Policy is available here.
11. Investigations into unusual behaviour
11.1. If Bolt becomes aware of information indicating a potential breach of these Platform Terms, you must
arrange for all necessary cooperation with Bolt’s reasonable investigations without undue delay.
11.2. You acknowledge that Bolt may request feedback from Users to assist in detecting non-compliance with
these Platform Terms.
11.3. Bolt reserves the right to report any unlawful, unusual or suspicious activities to relevant law enforcement
agencies or regulatory authorities without providing notice to you or any other party.
11.4. Bolt may be required to disclose confidential information in accordance with applicable laws, court orders or
regulatory investigations.
12. How access to the Bolt Platform may be temporarily suspended
12.1. Bolt is entitled to temporarily suspend or restrict access to all or part of the Bolt Platform associated with
your account:
12.1.1. if there has been a breach of your obligations under these Platform Terms;
12.1.2. where Bolt is conducting an investigation relating to:
12.1.2.1. Bolt’s legal or regulatory obligations; or
12.1.2.2. a suspected breach of these Platform Terms,
in which case the relevant access will be suspended for the duration of the investigation only;
12.1.3. if you and/or your Appointed Drivers fail to verify their identity and/or log-in credentials;
12.1.4. if Bolt needs to make changes to comply with laws or regulations;
12.1.5. to deal with urgent technical problems, changes, or upgrades; or
12.1.6. if Bolt needs to take urgent precautions to protect against:
12.1.6.1. imminent danger(s) to Users;
12.1.6.2. cybersecurity risks (including malware, spam, or data breaches);
12.1.6.3. suspected unlawful or illegal activity; or
12.1.6.4. other significant harm to the integrity or reputation of the Bolt Platform.
12.2. Bolt will try to contact you in advance of any such suspension, unless there is an urgent issue, an
emergency, or another appropriate reason, including:
12.2.1. health and safety concerns;
12.2.2. material or repeated breaches of these Platform Terms; or
12.2.3. where we are unable, or are advised not to do so, for regulatory or legal reasons.
12.3. While your access is restricted or suspended, you will (where available) be able to access historical details
relating to the Ride-Hailing Services you have provided via the Bolt Platform.
12.4. If Bolt suspends your access to the Bolt Platform, you may submit a complaint or request a review of the
decision in accordance with our internal complaint handling rules (see section 16.8)).
13. How our relationship may end
13.1. You may terminate your relationship with Bolt under these Platform Terms immediately and at any time by
giving Bolt notice in writing to that effect.
13.2. Bolt may terminate its relationship with you (in full or in respect of a specific feature or access) by:
13.2.1. giving you at least thirty (30) days' notice in writing to that effect, together with Bolt’s reasons
for doing so; or
13.2.2. immediately, by issuing written notice to you to that effect, if:
13.2.2.1. a new law, regulation, or obligation comes into force (or similar circumstances
beyond Bolt’s control) requiring Bolt to terminate the provision of all or part of the
Bolt Platform immediately or on less than thirty (30) days’ notice;
13.2.2.2. Bolt exercises any right under applicable law to terminate the relationship;
13.2.2.3. there is a material breach of these Platform Terms; or
13.2.2.4. there are repeated breaches of these Platform Terms.
13.3. Where required to do so, Bolt will provide you with a statement of reasons for any termination under section
13.2, except to the extent that we are unable to do so or are advised not to do so for regulatory or legal
reasons.
13.4. Upon termination of these Platform Terms:
13.4.1. in full, you and any Appointed Drivers will no longer have the right to access the Bolt Platform;
or
13.4.2. in respect of a specific feature or access, you and/or the relevant Appointed Drivers (as
applicable) will no longer have the right to access the part(s) of the Bolt Platform relating to that
feature or access.
13.5. Termination of these Platform Terms will not affect any accrued rights or obligations existing at the time of
termination.
13.6. If Bolt terminates your access to the Bolt Platform, you may submit a complaint or request a review of the
decision in accordance with our internal complaint handling rules (see section 16.8).
13.7. For the avoidance of doubt, the following sections of these Platform Terms will continue to apply at all times,
including after the termination of all or part of our relationship: 7 (the scope of Bolt’s role as your
commercial agent), 8 (commission), 9 (payments), 14 (your liability), 15 (our liability), 16 (intellectual property,
notices, disputes, our partners and affiliates, tax, interpretation and jurisdiction) and 17 (glossary of defined
terms).
14. Your liability
14.1. To the maximum extent permitted by law, you agree to indemnify and fully reimburse Bolt for any claims,
losses, liabilities, and costs (including the costs of Bolt’s professional advisors and enforcement agents)
incurred as a result of your use of the Bolt Platform, including in connection with:
14.1.1. any breach of your obligations under these Platform Terms;
14.1.2. property damage or monetary loss;
14.1.3. loss of profit, business, revenue, contracts, contacts, goodwill, reputation, or anticipated
savings;
14.1.4. any loss arising from the interruption or use of the Bolt Platform;
14.1.5. loss of, damage to, or inaccuracy of data;
14.1.6. any other type of indirect or consequential loss or damage (for example, losses that could not
reasonably have been foreseen at the beginning of our relationship);
14.1.7. any allegation that any materials submitted to Bolt or transmitted through the Bolt Platform:
14.1.7.1. breach the intellectual property rights of any third party; or
14.1.7.2. breach any law or regulation;
14.1.8. the ownership, use, maintenance, or operation of a vehicle;
14.1.9. your or any Appointed Driver’s inability to lawfully fulfil any Ride-Hailing Services;
14.1.10. the actions or inactions of any Appointed Drivers; and/or
14.1.11. your engagement with any Appointed Drivers.
14.2. Except where otherwise stated in these Platform Terms, you agree to pay any amounts payable to Bolt
under these Platform Terms (including any indemnified losses, overpayments, interest, or enforcement costs)
immediately on demand. Bolt may, where applicable, recover such amounts by deducting them from any
sums collected on your behalf or by issuing a separate invoice.
14.3. Any late payment by you of sums payable to Bolt under these Platform Terms shall be payable by you
together with interest on the unpaid sum, calculated at: 0.04% (zero point zero four percent) of the unpaid
amount per day.
15. Our liability
15.1. To the maximum extent permitted by law, Bolt shall not be liable to you for any losses, damages, costs, or
claims arising from or in connection with:
15.1.1. your use of the Bolt Platform, or the use of the Bolt Platform by any Appointed Driver;
15.1.2. the unavailability, interruption, or improper functioning of the Bolt Platform;
15.1.3. the actions or inactions of any User of the Bolt Platform;
15.1.4. websites, content, applications, or services (including payment services) that are not owned,
controlled, or operated by Bolt, including any delays or errors they cause;
15.1.5. incorrect or outdated information you have provided to Bolt;
15.1.6. the content of any third-party websites, content, or applications;
15.1.7. payment processing delays outside of Bolt’s control (for example, delays caused by a
third-party payment service provider); or
15.1.8. unauthorised access to the Bolt Platform using login credentials that do not belong to, or were
not issued to, the person accessing it.
15.2. The exclusions of liability in section 15.1 include, without limitation, exclusions for any of the following types
of loss or damage, whether direct or indirect:
15.2.1. property damage or monetary loss;
15.2.2. loss of profit, business, revenue, contracts, contacts, goodwill, reputation, or anticipated
savings;
15.2.3. any loss arising from the interruption or use of the Bolt Platform;
15.2.4. loss of, damage to, or inaccuracy of data; or
15.2.5. any other type of indirect or consequential loss or damage (including, for example, losses that
could not reasonably have been foreseen at the outset of our relationship).
15.3. Bolt’s maximum aggregate liability to you in connection with these Platform Terms is capped at five hundred
euros (€500). This cap applies regardless of the number of claims made or the number of events giving rise
to liability.
15.4. All limitations and exclusions of liability set out in these Platform Terms apply to the fullest extent permitted
by law.
15.5. Nothing in these Platform Terms limits or excludes Bolt’s liability for:
15.5.1. death or personal injury caused by Bolt’s negligence; or
15.5.2. any other liability that cannot lawfully be limited or excluded.
16. Other important provisions
Intellectual property
16.1. All copyrights, trademarks, design rights, and other intellectual property in the Bolt Platform — including its
source code, databases, logos, and visual designs (together, the “Intellectual Property”) — are owned by, or
licensed to, Bolt. By using the Bolt Platform, you do not acquire any ownership rights in the Intellectual
Property. You must not use, or permit the use of, the Intellectual Property without Bolt’s express prior written
consent.
Notices
16.2. Unless stated otherwise in these Platform Terms, notices to Bolt in connection with these Platform Terms
must be issued in writing to Bolt’s registered address: Unit 2A, Ground Floor, Merchant's Court, Merchant's
Quay, Dublin 8 Offices, Ireland.
16.3. Bolt may issue notices to you in connection with these Platform Terms by letter or by email, using the most
recent contact information you have provided to us from time to time, or — if you are a Driver — via the
Driver App.
16.4. Except where expressly stated otherwise in these Platform Terms, notices issued in connection with these
Platform Terms must be provided in English and will be deemed properly served:
16.4.1. if delivered by hand, at the time the notice is left at the applicable address;
16.4.2. if sent by post, on the next day after posting;
16.4.3. if sent by email, at the time the email is sent; or
16.4.4. if delivered via the Driver App, at the time the notice is made available to you through the Driver
App.
16.5. If the time at which a notice is deemed properly served under section 16.4 falls after 17:00 on any day, or at
any time on a Saturday, Sunday, or public holiday, the notice shall instead be deemed properly served at
09:00 on the next day that is not a Saturday, Sunday, or public holiday.
Enforcement
16.6. Bolt may, acting reasonably and in good faith, determine whether there has been a breach of these Platform
Terms. Any right or discretion granted to or retained by Bolt under these Platform Terms may be exercised
accordingly.
16.7. Without limiting any other right or discretion afforded to Bolt under these Platform Terms, Bolt may, acting
reasonably and in good faith, determine whether conduct is Prohibited Manipulative Conduct.
Disputes
16.8. In circumstances where Bolt has:
16.8.1. removed content from the Bolt Platform (see section 4.2);
16.8.2. suspended access to the Bolt Platform (see section 12);
16.8.3. terminated access to the Bolt Platform (see section 13);
16.8.4. otherwise taken a decision in connection with these Platform Terms that you disagree with;
you may submit a complaint or request a review of the decision in accordance with our internal complaint
handling rules, available here.
16.9. To the maximum extent permitted by law, any disputes arising out of or in connection with these Platform
Terms that are not resolved through our internal complaint process shall be submitted to the courts of
Ireland, which shall have exclusive jurisdiction.
Our partners and affiliates
16.10. You agree that Bolt may, at its discretion, arrange for its obligations under these Platform Terms to be
performed on its behalf by its partners or affiliates. You also acknowledge that Bolt may appoint its partners
or affiliates to exercise its rights under these Platform Terms. This will not adversely affect your rights or the
obligations owed to you under these Platform Terms.
Value added tax
16.11. All payments, amounts and sums referred to in these Platform Terms, or displayed on the Bolt Platform, are
inclusive of any applicable value added tax, unless expressly stated otherwise.
Interpretation
16.12. All headings and defined terms in these Platform Terms are for reference only and do not affect the
interpretation of any provision.
16.13. In these Platform Terms, unless expressly stated otherwise:
16.13.1. a reference to a “section” means a section of these Platform Terms;
16.13.2. a reference to a “party” means a party to these Platform Terms, and “parties” shall be
interpreted accordingly;
16.13.3. words in the singular include the plural and vice versa;
16.13.4. a reference to one gender includes all genders;
16.13.5. a reference to a “person” includes an individual, company, partnership, trust, or other legal
entity;
16.13.6. references to “including” or similar expressions do not limit what else may be included.
16.14. If any provision of these Platform Terms is found or held by a court or other competent authority to be
unenforceable, the parties agree to replace it with a valid and enforceable provision that, so far as possible,
preserves the original intent and commercial effect.
16.15. In the event of any conflict between these Platform Terms and any other agreement or arrangement between
you and Bolt, these Platform Terms shall prevail unless expressly stated otherwise.
16.16. Bolt operates as the provider of an online platform for intermediation and matching services. Accordingly:
16.16.1. Nothing in these Platform Terms is intended to imply or determine that Service Providers or
Drivers (including Appointed Drivers) owe any obligation to Bolt to personally perform or fulfil
Ride-Hailing Services, or that they have an employment relationship with Bolt.
16.16.2. If any provision of these Platform Terms is found or held by a court or other competent
authority to imply an obligation to personally perform or fulfil Ride-Hailing Services, or to imply
the existence of an employment relationship with Bolt, the parties agree to replace it with a
valid and enforceable provision that removes that implication but, so far as possible, preserves
the original intent and commercial effect.
Jurisdiction
16.17. To the maximum extent permitted by law, these Platform Terms and your use of the Bolt Platform shall be
governed by, and construed in accordance with, the laws of Ireland.
17. Glossary of defined terms
In these Platform Terms the following definitions apply:
17.1. ‘Account Balance’ means the sum of payments that Bolt has collected on your behalf less sums payable to
Bolt, as is calculated in accordance with section 9.1.
17.2. ‘Appointed Driver’ means an individual registered and appointed by a Service Provider as a Driver in
accordance with section 6.
17.3. ‘Bolt’ (‘we’ / ‘us’ / ‘our’) means Bolt ITX Limited, a limited liability company registered under the laws of
Ireland with company number 671417, EU VAT no. 3694239QH, registered address: Unit 2A, Ground Floor,
Merchant's Court, Merchant's Quay, Dublin 8 Offices, Ireland.
17.4. ‘Bolt Platform’ means the entirety of the technology infrastructure made available by Bolt that is used to
facilitate online intermediation of Ride-Hailing Services pursuant to these Platform Terms (including the
Driver App).
17.5. ‘Cancellation Fee’ means a fee charged by you to Customers in the event that a Customer cancels their
request or otherwise fails to enter into an arrangement for Ride-Hailing Services after the expiry of the
applicable Cooling-Off Period as is set out further in sections 5.16 and 5.17.
17.6. ‘Categories’ means the categories of Ride-Hailing Services available via the Bolt Platform in the market
(which may, for example, include categories for ‘electric’ or ‘premium’ vehicles) and ‘Category’ means any
one of them.
17.7. ‘Cleaning Fees’ means a fee charged by you to Customers in circumstances where a Passenger has soiled
a vehicle during the provision of Ride-Hailing Services as is set out further in section 5.18 and 5.19.
17.8. ‘Collection Period’ means the applicable period that:
17.8.1. starts when a Driver indicates (via the Driver App) their willingness to provide or fulfil
Ride-Hailing Services to the relevant Customer further to that Customer’s request for
Ride-Hailing Services; and
17.8.2. ends at the commencement of the Journey Period or, if earlier, when the request for
Ride-Hailing Services is cancelled or declined.
17.9. ‘Commission’ means a commission payable by you to Bolt in exchange for Bolt’s services provided to you
in acting as your authorised commercial agent under these Platform Terms as is set out further in section 8.
17.10. 'Commission-Free Items’ means the fees and payments on which a Commission is not charged which are
(inclusively) all gratuities, cleaning fees and Toll Payments.
17.11. ‘Customer’ means a party that makes a request for (and may be provided with) Ride-Hailing Services.
17.12. ‘Discriminatory Behaviour’ means any conduct — including speech, actions, or treatment of others — that
shows bias, prejudice, or hostility based on protected characteristics such as race, ethnicity, nationality,
gender, sexual orientation, gender identity, religion, disability, or age.
17.13. ‘Drivers’ means an individual registered with Bolt by you to access and review opportunities to fulfil
Ride-Hailing Services on your behalf including (as applicable):
17.13.1. you; and/or
17.13.2. Appointed Drivers;
17.14. ‘Driver App’ means the mobile application(s) made available by Bolt enabling Drivers to review
opportunities to fulfil Ride-Hailing Services.
17.15. ‘Early Payment’ means a payment of your earnings before the standard payment time as is further
described in sections 9.5 to 9.7 (inclusive)
17.16. ‘Fare’ means the price payable for the provision of Ride-Hailing Services, as further described in section 5.
17.17. ‘Journey Period’ means the applicable period that:
17.17.1. starts when a Driver arrives at a pick-up location and commences the Ride-Hailing Services by
picking up the Customer (or Passenger as applicable) and agreeing to transport them to the
destination requested; and
17.17.2. ends when the Ride-Hailing Services conclude or otherwise come to an end for any other
reason.
17.18. ‘Passenger’ means any individual transported (or to be transported) as a passenger pursuant to
Ride-Hailing Services.
17.19. ‘Payment Method’ means the payment method for transferring amounts payable to you in accordance with
these Platform Terms, the details of which you have provided to Bolt.
17.20. ‘Platform Terms’ means the entirety of these terms and conditions entitled ‘Platform Terms for Ride-Hailing:
Service Providers (Ireland)’ together with any addendums forming an integral part of these Platform Terms.
17.21. ‘Prohibited Manipulative Conduct’ means any use of the Bolt Platform that indicates an intention — or an
attempt — to manipulate, exploit or harm any person or the Bolt Platform itself, or to exploit or improperly
fulfil any promotion criteria made available by Bolt. This includes:
17.21.1. the request, acceptance or completion of Ride-Hailing Services in a manner that appears
excessive, artificial or unusually coordinated; and
17.21.2. repetitive behaviour that appears designed to falsify a real demand for Ride-Hailing Services or
an intention to fulfil them.
17.22. ‘Service Request Periods’ means together (in relation to a request for Ride-Hailing Services) the Collection
Period and the Journey Period.
17.23. ‘Service Provider’ means an individual or legal entity that has registered to the Bolt Platform to access and
review opportunities in Ireland to provide Ride-Hailing Services on their own behalf.
17.24. ‘Ride-Hailing Services’ means ride-hailing transportation services provided by Service Providers to
Customers which are arranged via the Bolt Platform.
17.25. ‘Toll Payments’ means payments to be made to Service Providers as an additional charge due to the route
of Ride-Hailing Services creating additional costs or inconveniences such as journeys over toll bridges,
journeys that pass through congestion zones or journeys that incur airport parking fees.
17.26. ‘Users’ means all users and beneficiaries of the Bolt Platform including all Service Providers, Drivers,
Customers and Passengers.
17.27. ‘You’ (or ‘you’) means a Service Provider that is subject to these Platform Terms.
End of Platform Terms