In some cases, the ride or cancellation fee may be refunded to the rider which will affect your balance and earnings.

The full ride price may be refunded if:

• The rider had to pay more than expected
• Additional fees were applied incorrectly
  • Additional fees may include toll fees, parking fees, booking fees, long-distance fees and paid wait time fees
• You didn’t start or end the trip correctly
• Ride did not happen
• You accepted cash from the rider for in-app payment
• The ride ended far from the destination without the rider’s consent
• You didn’t arrive at the exact pickup location where the ride was requested
• There was a long pickup time which wasn’t caused by technical issues with the app
• There were additional stops that weren’t requested by the rider.

Cancellation fee may also be refunded to the rider if:

• You refused to complete the ride because of the payment method chosen by the rider
• Rider chose Pet, Child or Wheelchair-accessible category and you refused to complete the ride.