Marketing Campaign Terms and Conditions for Customers


  1. Bolt Operations OÜ, address Vana-Lõuna tn 15, 10134 Tallinn, Estonia, registry code 14532901 is the organiser of the campaign End of Year ‘22.

  2. The Campaign will be held from 19.12.2022 to 31.01.2023 (inclusive) (Term of the Campaign) in Azerbaijan, Cyprus, Czech Republic, Estonia, France, Germany, Ghana, Ireland, Kenya Latvia, Lithuania, Malta, Netherlands, Nigeria, Poland, Romania, Slovakia, South Africa, Spain, Sweden, Tunisia, Uganda, UK, Ukraine.

  3. The procedure of the Campaign is established in current Terms and Conditions and in the conditions specified in the promotional and additional materials of the Campaign, which are mandatory for all Participants.

  4. All users who have a personal Bolt account are eligible to take part in the Campaign (Participant).

  5. Prior registration for the Campaign is not required; however, in order to participate in the Campaign, the Participant must accept the Terms and Conditions of the Campaign (incl. prize-winners consenting to having their name published on the websites of Bolt, in client communications, emails and social media channels).

  6. Employees of Bolt and companies belonging to the same group as Bolt, as well as their family members, are not eligible to participate in the Campaign.

  7. It is possible for a single Participant to win it multiple times.


  1. 3x 13000 KES worth of Bolt credit will be drawn among the Participants of the Campaign (the Prize).

  2. The Prize will be paid to you through Bolt promo codes, and is valid for 12 months from the time it is made available to you.

  3. The Prize will not be paid out or reimbursed in cash.The Prize is not replaceable or exchangeable in any way and Bolt shall not reimburse any expenses related to receiving the Prize.

  4. If applicable, Bolt will pay any taxes related to paying out the Prize.


  1. The draws will take place from 21.12.2022 to 01.02.2023 (inclusive).

  2. Bolt’s representatives will draw the Prize on the date(s) indicated above, in the presence of Bolt’s Legal Counsel.

  3. Compliance with the established Terms and Conditions of the Campaign for participating in the Campaign is verified and the winner of the draw is notified of having won within 3 (three) working days after the draw has taken place. The name of the winner(s) of the Campaign will be published on Bolt’s website, in client communications, e-mails and/or social media channels.


  1. In the Campaign, Bolt processes data of the Participant in order to fulfil the conditions of the Campaign, to comply with its legal obligations and to pursue its legitimate interests, pursuant to Article 6 (1) (c) and (f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). The processing of personal data is necessary in order to announce the name of the Participant and for the purpose of awarding the Prize. Bolt is a data controller of Participant’s personal data

  2. The data is provided to Bolt voluntarily, but failing to do so may lead to Bolt not being able to contact the winner of the Campaign. Bolt may transfer personal data to an authorised processor, who will draw Prizes. If the campaign is run on a social media platform (such as, but not limited to Facebook, Instagram) Bolt participants will process their social media profile and social media activity (posting, liking, commenting). Bolt may also share Participant’s data with other entities within Bolt group, providers of online cloud storage services and other essential IT services and providers of marketing services. Bolt may also be obliged to share Participant’s personal data with public authorities authorised to process personal data. Where Bolt shares data with its suppliers located outside of the EU or EEA, such transfer of personal data will take place only upon appropriate legal basis, and Bolt will take appropriate protective measures such as standard contractual clauses or the adequacy decision issued by the European Commission.

  3. The data is acquired directly from the Participant and via additional tooling or applications used to conduct the Campaign such as End of Year ‘22.

  4. The Participant has a right to request access to and rectification or erasure of personal data or restriction of processing of personal data or to object to processing as well as the right to data portability. Where a Participant's data is processed on the basis of a consent, the Participant has a right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal. In case of any unresolved privacy concerns, the Participant has the right to complain to a data protection authority.

  5. For any queries related to Bolt’s processing practices, the Participant may contact Bolt by post at Bolt Operations OÜ, Vana-Lõuna tn 15, Tallinn 10135. The Participant may contact Bolt’s Data Protection Officer electronically at

  6. The personal data of the Participant will be kept until the winner is presented with the Prize. After the Prize is presented to the winner, Bolt will only retain the winner's first and last name for one year for use in the media, advertising and other Bolt-related events, as appropriate and where required- for the purposes of complying with legal obligations for the duration of statutory retention periods.

  7. Should the Participant be using third person’s personal data while participating in the Campaign (for example, but not limited to, posting a photo of a third party) then this Participant has to obtain a clear acceptance from this third party to use third person’s personal data for the purposes of this Campaign.

Prohibited activities

  1. The Participant will not engage in any fraudulent, unethical or unlawful activity, any activity which is not transparent to Bolt, or any activity that intentionally or unintentionally misuses or circumvents the Campaign.

  2. The Participant will also not display or transmit any material (either directly or indirectly, for example through a referral link or any other media) that:

2.1. is inappropriate, unethical, threatening, abusive or invasive of another’s privacy, or causes annoyance, inconvenience or needless anxiety;

2.2. is likely to harass, upset, embarrass, alarm or annoy any other person;

2.3. impersonates any person, or misrepresents Participants identity or affiliation with any person;

2.4. gives the impression that such material emanates from Bolt unless specifically given to Participant by Bolt for that purpose; or

2.5. is detrimental to Bolt’s reputation.


  1. By participating in the Campaign, the Participant confirms that he/ she has read and agrees to the Terms and Conditions of the Campaign.

  2. Should circumstances of force majeure appear, Bolt shall have the right to discontinue the Campaign without prior notice or any consequences. If possible, Bolt shall provide notice of such discontinuation through Bolt’s website, in client communications, e-mails and/or social media channels.

  3. Bolt reserves the right to make any decisions regarding the Campaign, including to unilaterally change and supplement the Terms and Conditions of the Campaign, without prior notice thereof. Bolt will publish such decisions regarding the Campaign via Bolt’s website, in client communications, e-mails and/or social media channels.

  4. Bolt has the right to remove the Participant from the Campaign without prior notice should the Participant infringe the Terms and Conditions of the Campaign.

  5. Bolt is not responsible for any faults caused by a third party which prevents the Participant from participating in the Campaign.

  6. All complaints related to the organisation of the Campaign must be presented to Bolt via following e-mail during the Term of the Campaign. Bolt will not process complaints regarding the Campaign which will be sent after the Term of the Campaign.

International version.

Scan to download

Almost there!

Scan the QR code with your phone’s camera to download the app.