Note: If you’re a Bolt Food customer, you can contact Support via the Support section of the main menu of the Bolt app. Clicking on Support provides you with two options: Contacting a support agent or browsing self-help articles.

You can contact support via callback request or the chat function. Our support team will assist you as soon as possible.

You can contact support through:

• The order card
  • Click Help
  • Choose Request callback or Start chat
• Order history
  • Click the ☰ icon
  • Click Order history
  • Choose the order you need help with
  • Click Help
  • Choose Request callback or Start chat
• Help section 
  • Click the ☰ icon
  • Click Help
  • Click Request callback or open one of the existing chats

Please note that you can only have one open support case per order. If you have an open chat with the Support team and you contact support again about the same order, you will be redirected to your open chat.