Paid wait time fee is a per-minute charge which starts a few minutes after a driver arrives at your location and continues until the driver starts the trip. This fee helps to compensate for the driver's efforts and time spent waiting.
If your trip is cancelled, you won't be charged for the waiting time.
Please keep in mind that if the driver waits for you at the intermediate destination, additional charges for waiting time may be applied.
You can see the amount charged for paid wait time in two ways:
- In the app: Go to Activity from the app menu bar, select the intended ride, and find the Wait time line under Payment
- On the receipt sent to your email (shown as Paid wait fee)
If you have any questions regarding the paid wait time fee, please contact our Support team for clarification.
