How to Create Positive Ride Experiences

A great ride often comes down to small details. When riders feel safe, comfortable, and respected, they’re more likely to leave higher ratings and use the platform again.

Riders expect the vehicle listed in the app. Using the vehicle linked to your driver profile can help avoid confusion at pickup and support trust from the start.

A simple greeting can set a positive tone. Many drivers also find it helpful to confirm the rider’s name, so both sides feel confident the trip is correct.

Riders tend to rate their trips higher when they feel calm and predictable. Smooth acceleration and braking, as well as following local traffic laws, can make a noticeable difference.

The app suggests a route for the trip. If the rider prefers a different route, or if there are delays such as traffic or road closures, a quick explanation can help keep expectations clear.

Riders generally prefer a clean, tidy car and a comfortable temperature, especially in Saudi Arabia’s climate. A neutral smell (for example, avoiding smoking in the vehicle) can also improve comfort.

Polite, respectful communication helps trips run smoothly. Many riders also prefer to avoid sensitive or personal topics unless they start the conversation.

Some riders enjoy conversation, while others prefer a quieter trip. Taking cues from the rider can help match the tone they’re comfortable with.

When possible, stopping in a safe, legal place for drop-off helps avoid stress at the end of the ride. A brief pause to allow the rider to collect their belongings can also be helpful.

If a rider raises a concern, staying calm and polite can help de-escalate the situation. For any issues that require follow-up, riders can contact support directly within the app, and you can also report problems through the trip help options.