If a rider made a mess in your car, don’t confirm the final price. Instead, report an issue with the price, choose the relevant reason and add a comment if needed. Please also provide the following information:

• Clear evidence of the mess that the rider made (at least one picture clearly showing the mess in question).
• Ride details and a short description of the situation.

Our team will review the report and follow up with the rider. Depending on the provided information, if the rider disputes the claim, compensation may not be issued. Please note that compensation requests that were not reported as described above will be declined.

We will not consider compensation requests for minor contamination such as littering, small stains or minor dirt.

The sum of compensation is based on the incident assessment:

• 1000 SEK: moderate interior contamination (e.g. body fluids or larger food or beverage spill on fabric or other hard-to-clean surfaces).
• 2000 SEK: severe interior contamination (e.g. body fluids that require cleaning the space between the window and the door or air vents).