If you don’t recognise the charge, please check if this charge is:

• Card authorisation: A temporary card verification hold from your bank to check your card’s validity. You will see /AUTH in the payment name in the bank statement for this charge. Please note that authorisation can be listed as a pending charge that can either be returned immediately or take up to 14 days, depending on your bank.

• Payment for a ride taken by your family member or a friend with the same payment method.

However, if you don’t recognise the charge, please immediately contact your bank to block your card to prevent further unauthorised use.