If you don’t recognise the charge, please check if this charge is:
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Card authorisation: A temporary card verification hold from your bank to check your card’s validity. You will see /AUTH in the payment name in the bank statement for this charge. Please note that authorisation can be listed as a pending charge that can either be returned immediately or take up to 14 days, depending on your bank.
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Payment for a ride taken by your family member or a friend with the same payment method.
However, if you don’t recognise the charge, please immediately contact your bank to block your card to prevent further unauthorised use.
