General Terms for Carriers

These General Terms set forth the main terms and conditions applying to and governing the usage of the Bolt Services by the Carriers.

In order to provide Transportation Services via using the Bolt Platform you must agree to the terms and conditions that are set forth below.


1.1. Bolt (also referred to as "we", "our" or "us") – Bolt Operations OÜ a private limited company incorporated and registered under the laws of Republic of Estonia with registration code 14532901, registered office Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia, but also Bolt group companies and partners. Bolt group shall mean (a) companies in which Bolt Operations OÜ exercises control (for example subsidiaries of Bolt Operations OÜ). Bolt partners shall mean local representatives, affiliates, agents etc appointed by Bolt Operations OÜ (for example Payment Agent). The list of Bolt group companies and partners is available at

1.2. Bolt Services – services that Bolt provides, including provision and maintenance of Bolt App, Bolt Platform, In-app Payment, customer support, communication between the Carrier and the Passenger and other similar services. 1.3. Bolt App – a smartphone application for Carriers and Passengers to request and receive Transportation Services

1.4. Bolt Platform – technology connecting Passengers with Carriers to help them move around cities more efficiently.

1.5. Passenger – a person requesting Transportation Services by using Bolt Platform.

1.6. Carrier (also referred to as “you“) – the person providing Transportation Services via the Bolt Platform. Each Carrier will get a personal Bolt Carrier Account to use Bolt App and Bolt Platform.

1.7. Agreement – agreement between Carrier and Bolt regarding the use of Bolt Services which consists of:

1.7.1. these General Terms;

1.7.2. special terms displayed in Bolt App, e.g regarding price info or service descriptions;

1.7.3. the Carriers guidelines; and

1.7.4. other terms referred to in this Agreement as may be amended from time to time.

1.8. Fare – the monetary amount which a Passenger is obliged to pay Carrier for provision of the Transportation Services.

1.9. Bolt Fee – the fee that Carrier is obliged to pay to Bolt for using the Bolt Platform.

1.10. In-app Payment – payment by card, or other alternative payment method offered by Bolt to the Passenger in the Bolt App to pay the Fare.

1.11. Bolt Carrier Account – access to a website containing information and documents regarding usage of the Bolt Services in course of provision of Transportation Services, including accounting documentation. Carrier may access the Bolt Carrier Account at by entering username and password.

1.12. Transportation Services – transport and taxi-dispatch services that a Carrier is providing to Passenger whose request Carrier has accepted through the Bolt App.

1.13. The billing company/ Payment Agent – Bolt Operations OÜ, i.e agent responsible for the technical support services for the provision of payment services to facilitate payments and/or invoicing on behalf of Bolt. Payment agent may also discuss any complaints and settle any disputes in relation to payments made by Bolt.


2.1. Prior to using the Bolt Services, you must sign up by providing the requested information in the signup application on website and uploading necessary documentation as required by Bolt or Bolt’s partners (hereinafter: Partner). You may sign up either as a legal entity or individual entrepreneur of the Republic of Armenia or as a natural person. Upon successful completion of the signup application, Bolt or Partner will provide you with a personal account accessible via a username and password. By clicking the “Sign up” button located at the end of the signup application, you represent and warrant that:

2.1.1. pursuant to valid legal acts of the Republic of Armenia, you are entitled to enter into an agreement to use the Bolt Platform for providing the Transportation Service;

2.1.2. you have carefully studied, fully understand and agree to be bound by these General Terms, including all obligations that arise as provided herein and from Agreement;

2.1.3. all the information you have presented to us is accurate, correct and complete;

2.1.4. you will keep Bolt Carrier Account accurate and profile information updated at all times;

2.1.5. you will not authorize other persons to use your Bolt Carrier Account nor transfer or assign it to any other person;

2.1.6. you will not use the Bolt Services for unauthorized or unlawful purposes and impair the proper operation of the Bolt Services;

2.1.7. at all times, you fully comply with all laws and regulations of the Republic of Armenia applicable for providing of Transportation Services, including (but not limited to) laws regulating passenger transportation services;

2.2. You are obliged to provide your bank requisites in course of filling the payment details upon registration. In case you are a legal entity, you must insert the bank account of the company. Bolt or Partner transfers the funds received using the payment in the Bolt App to the bank account that you have provided. Neither Partner, nor Bolt are responsible for any incorrect money transfers in case you have provided incorrect bank requisites.

2.3. After submitting the signup application, you will receive an SMS and/or e-mail with additional conditions that must be met in order to use Bolt Services. These conditions may include providing criminal records, valid driving license, satisfactory technical state of the vehicle, completion of a training course, owning a GPS-supporting mobile device and other conditions as described in the pertinent SMS and/or e-mail. The failure to comply with the provided requirements and conditions may result in termination of the Agreement and right to use the Bolt Services.

2.4. Registering the account as a legal entity (i.e. a company) or as an individual entrepreneur of the Republic of Armenia. You are considered to be a legal entity or as an individual entrepreneur of the Republic of Armenia, if the recipient of the fees is marked as a legal entity or an individual entrepreneur in payment details (as accessible in the Bolt Carrier Account). If so, the indicated legal entity or an individual entrepreneur of the Republic of Armenia is considered to be the provider of Transportation Services and a party to these General Terms, Agreement and any further agreements. Only the specific legal entity or individual entrepreneur indicated in the signup process may factually provide the Transportation Services. Such natural person may use the account of the Carrier only if he/she has read and agrees to be bound by these General Terms and any further documentation that is part of the Agreement. THE LEGAL PERSON IN THE PAYMENT DETAILS AND THE NATURAL PERSON FACTUALLY PROVIDING THE TRANSPORTATION SERVICES UNDER Bolt ACCOUNT SHALL REMAIN JOINTLY AND SEVERALLY LIABLE FOR ANY INFRINGEMENT OF THE GENERAL TERMS AND AGREEMENT CONDUCTED BY THE CARRIER.

2.7. Registering Bolt Carrier Account as a fleet company. Upon concluding a separate agreement, a fleet company may itself register accounts to its employees and/or service providers. In such case the fleet company shall be required to ensure that its employees and/or service providers conform to the requirements of General Terms, Agreement and any further agreements and agrees to act in accordance and be bound with its conditions and obligations. The fleet company and its employees and/or service providers shall remain jointly and severally liable for any infringement conducted by such employee and/or service provider.


3.1. Bolt or Partner provides you the right of access to the Bolt App and the Bolt Carrier Account. You have no right to transfer your access right to third parties.

3.2. In course of using the Bolt App and/or Bolt Carrier Account you may not:

3.2.1. decompile, reverse engineer, or otherwise attempt to obtain the source code of the Bolt App, the Bolt Carrier Account or other software of Bolt;

3.2.2. modify the Bolt App or the Bolt Carrier Account in any manner or form or to use modified versions of the Bolt App or Bolt Carrier Account;

3.2.3. transmit files that contain viruses, corrupted files, or any other programs that may damage or adversely affect the operations on Bolt Platform;

3.2.4. attempt to gain unauthorized access to the Bolt App, Bolt Carrier Account or any other Bolt Services.

3.3. The License granted herein revokes automatically and simultaneously with termination of the Agreement. After termination of the Agreement you must immediately stop using the Bolt App and the Bolt Carrier Account and we are entitled to block and delete Carrier account without a prior notice.

3.4. Using tags and labels of Bolt. Additionally, we may give you tags, labels, stickers or other signs that refer to Bolt brand or otherwise indicate you are using the Bolt Platform. We grant you a non-exclusive, non-sublicensable, non-transferable license to use such signs and only for the purpose of indicating you are providing Transportation Services via the Bolt Platform. After termination of the Agreement you must immediately remove and discard any signs that refer to Bolt brand.

3.5. All copyrights and trademarks, including source code, databases, logos and visual designs are owned by Bolt and protected by copyright, trademark and/or trade secret laws and international treaty provisions. By using the Bolt Platform or any other Bolt Services you do not acquire any rights of ownership to any intellectual property.


4.1. The Carrier’s Obligations. You hereby guarantee to provide Transportation Services in accordance with the General Terms, Agreement as well as applicable laws and regulations of the Republic of Armenia. Please note that you are fully liable for any violation of any local laws and regulations as may arise from providing Transportation Services.

4.2. You must have all licenses (including a valid Carrier’s license), permits, car insurance, liability insurance (if applicable), registrations, certifications and other documentation that are required Armenian legislation for providing the Transportation Services. It is your obligation to maintain the validity of all aforementioned documentation. Bolt reserves the right to require you to present evidence and submit for review all the necessary licenses, permits, approvals, authority, registrations and certifications.

4.3. You must provide the Transportation Services in a professional manner in accordance with the business ethics applicable to providing such services and endeavour to perform the Passenger's request in the best interest of the Passenger. Among else, you (i) must take the route least costly for the Passenger, unless the Passenger explicitly requests otherwise; (ii) may not make any unauthorised stops; (iii) may not have any other passengers in the vehicle other than the Passenger and the passengers accompanying the Passenger; and (iv) must adhere to any applicable traffic acts and regulations, i.e. must not conduct any actions that may disrupt driving or the perception of traffic conditions, including holding a phone in his/her hand while the vehicle is moving.

4.4. You retain the sole right to determine when you are providing the Transportation Services. You shall accept, decline or ignore Transportation Services requests made by Passengers at your own choosing.

4.5. Costs you incur while providing the Transportation Services. You are obliged to provide and maintain all equipment and means that are necessary to perform the Transportation Services at your own expense, including a car, smartphone, etc. You are also responsible for paying all costs you incur in the course of performing the Transportation Services including, but not limited to, fuel, mobile data plan costs, duty fees, amortization of the vehicle, insurance, relevant corporate or payroll taxes etc. Please bear in mind that using the Bolt App may bring about consummation of large amount of data on your mobile data plan. Thus, we suggest you to subscribe for a data plan with unlimited or very high data usage capacity.

4.6. Fares. You are entitled to charge a fare for each instance you have accepted a Passenger on the Bolt Platform and completed the Transportation Service as requested (i.e. Fare). The Fare is calculated based on a default base fare, the distance of the specific journey as determined by the GPS-based device and the duration of the specific travel. The default base fare may fluctuate based on the local market situation. You may negotiate the Fare by sending us a pertinent request that has been either signed digitally or by hand. Additionally, you shall always have the right to charge the Passenger less than the Fare indicated by the Bolt App. However, charging the Passenger less than the Bolt App indicates, does not decrease the Bolt Fee.

4.7. Upfront Fare. ​A Passenger may be offered to use a ride option that allows the Passenger to agree to a fixed Fare for a given instance of Transportation Service provided by you (i.e. Upfront Fare). Upfront Fare is communicated via the Bolt App to a Passenger before the ride is requested, and to you when the ride is accepted or at the end of the ride. The Fare calculated in accordance with section 4.6 shall be applied instead of Upfront Fare if the Passenger changes the destination during the ride, the ride takes materially longer than estimated due to traffic or other factors, or when other unexpected circumstances impact the characteristics of the ride materially (e.g. a route is used where tolls apply).

4.8. If you find that there has been an error in the calculation of the Fare and wish to make corrections in the calculation of the Fare, you must submit a petition in the section “Fare Review” of the Bolt App. If a petition in the section “Fare Review” of the Bolt App has not been submitted, then Bolt shall not recalculate the Fare or reimburse you for an error made in the calculation of the Fare.

4.9. Bolt may adjust the Fare for a particular order completed, if we detect a violation (such as taking a longer route or not stopping the fare meter of the Bolt App after the Transportation Services have been completed) or in case a technical error affecting the final fare is identified. Bolt may also reduce or cancel the fare in case we have reasonable cause to suspect a fraud or a complaint by the Passenger indicates a violation by you. Bolt will only exercise its right to reduce or cancel the fare in a reasonable and justified manner.

4.10. Passenger may pay the fare for the Transportation Services either directly to you or via the In-app Payment as described in section 6 of these General Terms. In case the Passenger pays the Fare directly, it is your obligation to collect the Fare. In case the Passenger fails or refuses to pay, Bolt will send a notice of debt to the Passenger on behalf of you. Such authorisation derives from the mandate of paying agent given to Bolt and does not entail that Bolt or have an obligation to compensate the Fare not paid by the Passenger. If the passengers in the vehicle do not agree to pay the Fare for the provision of Transportation Service, the Fare will be paid by the Passenger who has ordered the provision of Transportation Service. If Passenger justifiably refuses to pay the Fare on the account that your information stated in the Bolt App is incorrect, then Bolt will not reimburse you for such expenses.

4.11. Receipts. After each successful provision of Transportation Services, Bolt shall create and forward a receipt to the Passenger consisting of the following information: the company’s business name, place of business, the first name and surname of the Carrier, a photo of the Carrier, service license number (if applicable), the registration number of the vehicle, the date-, the time-, the start and end locations-, the duration and length-, the Fare and the Fare paid for the provision of the Transportation Services. The receipt of each provision of Transportation Services is available to you via the Bolt Carrier Account.

4.12. Cancellation fee & wait time fee. Passenger may cancel a request for Transportation Services that a Carrier has accepted via the Bolt App. Carrier is entitled to the Fare for cancelled Transportation Services (Cancellation Fee) in the event that a Passenger cancels accepted request for Transportation Services after certain time period determined by Bolt App.

4.13. If, in the course of the provision of the Transportation Services, a Passenger or its co-passengers negligently damage the vehicle or its furnishing (among else, by blemishing or staining the vehicle or causing the vehicle to stink), you shall have the right to request the Passenger to pay a penalty up to AMD equivalent of 50 EUR and request compensation for any damages exceeding the penalty. If the Passenger does not consent to paying the penalty and/or compensating the damage, you must notify us and we will then try to collect penalty and/or relevant costs on your behalf from the Passenger. However, bear in mind that we are not taking any liability for direct or indirect damages in relation to cleaning or maintenance of the vehicle caused by Passenger.

4.14. Your tax obligations. You hereby acknowledges that you are obliged to fully comply with all tax obligations that arise to you from the applicable laws in relation to providing the Transportation Services, including (i) paying income tax, social security tax or any other tax applicable; and (ii) fulfilling all employee and tax registration obligations for calculations in regard to accounting and transfers to applicable State authorities as required by the applicable law. In case the Tax authority will submit a valid application to us to provide information regarding the activities of you, we may make available to the Tax authority the information regarding the activities of you to the extent set forth in valid legal acts. Additionally, it is your obligation to adhere to all applicable tax regulations that may apply in connection with the provision of Transportation Services. You hereby agree to compensate Bolt all state fees, claims, payments, fines or other tax obligations that Bolt will incur in connection with the obligations arising from applicable tax regulations not having been met by you (including paying the income tax and social tax).

4.15. The Carrier’s authorisation to issue invoices. Bolt has a right to issue an invoice on your behalf to the Passenger in order to compensate you any Fares, contractual penalties or other fees that Bolt mediates to you. The invoice will be made available to you via the Bolt Carrier Account.


5.1. In order to use the Bolt Services, you are obliged to pay to a fee (i.e. the Bolt Fee). The Bolt Fee is paid based on the Fare of each Transportation Service order that you have completed. The amount of the Bolt Fee is made available to you via e-mail, Bolt App, Bolt Carrier Account or other pertinent means. Please acknowledge that the Bolt Fee may change from time to time. We shall send you a prior notification of each such change.

5.2. You must pay the Bolt Fee and any other fees due to us for the previous month at latest by the 15th date of the following month. Upon delay with payment of the Bolt Fee, you shall be obliged to pay a penalty of late payment in the amount of 0,04% (zero point zero four percent) of the unpaid amount per day. You are obliged to cover all costs incurred by us, which are related to debt collection activities.


6.1. We may enable Passengers to pay for the Transportation Service via cards, carrier billing and other payment methods (Bolt Business etc) including directly in the Bolt App (i.e. In-app Payment). You hereby authorise us to act as your limited commercial agent solely for the purpose of collecting, on your behalf, the Fares or other fees paid by the Passenger via In-app Payment. Any payment obligation made by the Passenger via the In-app Payment shall be considered fulfilled as of the time that the payment has been made. In case Passenger pays the Fare as cash payment the Fare shall be deemed to be transferred at the time of the payment by the Passenger to the Carrier.

6.2. You may not refuse payment by the Passenger via the In-app Payment, or influence the Passenger against the use of the In-app Payment. In case you refuse to accept an In-app Payment without just cause, we shall be entitled to charge you a contractual penalty in the amount of AMD equivalent of 15 Euros for every refusal and/or block your right to use the Bolt Services in case of repetitive behaviour.

6.3. Bolt reserves the right to distribute promo code to riders at our discretion on a per promotional basis. You are required to accept the use of promo code only when the rider applies the code in-app to a trip using card payment. Promo codes may not be applied to cash paid trips. If the use of promo codes is suspected as being fraudulent, illegal, used by a Carrier in conflict with our Terms and Conditions relating to promo code use, then the promo code may be canceled and the outstanding amount will not be reimbursed by Bolt to the Carrier.

6.4. You are entitled to review In-app Payment reports in the Bolt Carrier Account or App. The reports will show the amounts of the In-app Payments brokered in the previous week as well as the withheld amounts of the Bolt Fee. You must notify us of any important circumstances which may affect our obligations to collect and distribute the Fares paid via In-app Payment.

6.5. We are not obliged to pay you the Fare due from the Passenger if the In-app Payment failed because Passenger’s credit card or other payment is cancelled or is unsuccessful for other reasons. In such case we will help you in requesting the Fare due from the Passenger and shall transmit it to you once the Passenger has made the requested payment.

6.6. Before providing Transportation Services, you must verify that the service is being actually provided to the right Passenger or the Passenger has expressly confirmed he/she allows other passengers to ride under Passenger’s account. If you make a mistake in identifying the Passenger, and the In-app Payment is charged to a person, who has not been provided or has not approved the Transportation Services for other passengers, then we shall reimburse the person for the Fare. In such case you are not entitled to receive the Fare from us. Additionally, for every wrongfully applied In-app Payment, we shall be entitled to charge you a contractual penalty up to AMD equivalent of 10 Euros.

6.7. Please note that we will set off any Fares paid via In-app Payment against the amounts that you are obliged to pay to us (i.e. Bolt Fees and contractual penalties). We reserve the right to fulfil any of your financial liabilities to any Bolt group companies, in which case we will acquire the right to submit a claim against you. We may set off any of your financial liabilities against financial liabilities that you may have against us.

6.8. If we are not able to pay the Fees to you due to you not including your bank account details in your Carrier´s account or if the bank account details have been noted incorrectly, then we will hold such payments for 180 days. If you do not notify us of the correct bank account details within 180 days from the date that the right to claim such payments has been established, your claim regarding the payment of the Fare not transferred to you shall expire.

6.9. Any fiscalization requirements related to the performance of the Agreement and the provision of Transportation Services is the obligation of the Carrier.

6.10. Applicable taxes, fees, duties and/ or other payments are made by the parties in accordance with the laws of the country of application.


Bolt/Partner shall provide the Carriers customer support regarding the use of the Bolt Services. Bolt/Partner has the right to stop providing the customer support services in case you are in delay with any of the payments for more than 5 (five) calendar days.


8.1. In order to guarantee high-quality service and provide additional reassurance to Passengers, you hereby acknowledge that the Passengers may provide you a rating and leave feedback regarding the quality of the Transportation Services that you have provided. Your average rating will be linked to your Carrier´s account and will be available to Passengers at Bolt App. If we find out the rating or comment is not given in good faith, this rating or comment may not be projected in the calculations of your rating.

8.2. In addition to the rating, Bolt measures your level of activity and provide you with an activity score, which is based on your activity regarding accepting, declining, not responding and completing Transportation Service requests.

8.3. In order to provide reliable services to Passengers, Bolt may determine a minimum average rating and a minimum activity score that Carriers must establish and maintain. If, after a pertinent notification from Bolt, you do not increase your average rating or activity score to minimum level within the prescribed time period, your Carrier´s account will be automatically suspended either temporarily or permanently. Bolt may reverse the suspension of your account if it is merited by any external circumstances or it is detected that the suspension was caused by a system error or false ratings.


9.1. Market overviews. Bolt may send you, via the Bolt App, Bolt Carrier Account, SMS, e-mail or other means, market overviews, in order to increase your awareness regarding when the demand by the Passengers is highest. Such market overviews are merely recommendatory and do not constitute any obligations for you. As the market overview estimations are based on previous statistics, we cannot give any guarantees that the actual market situation will correspond to the estimations provided in the market overview.

9.2. Campaigns promising minimum income. Bolt may also provide campaigns, whereby Bolt will guarantee a minimum income if you provide Transportation Services within a specified timeframe. If the specified minimum is not reached by you, Bolt shall compensate the gap. The specific requirements and conditions will be sent via the Bolt App, Bolt Carrier Account, SMS, e-mail or other means. Bolt have full discretion in deciding if, when and to which Carriers we provide such campaigns. If Bolt have reasonable cause to suspect any fraudulent activity by you, we may withhold your Fare until the suspicion of fraud has been cleared.

9.3. Campaigns for Passengers. Bolt may also occasionally arrange various campaigns to Passengers in order to promote the Bolt Platform. If the Fare paid by the Passengers is reduced as part of such campaign, Bolt shall pay you compensation, amounting to the monetary value of the benefit offered to the Passengers. We may set off the marketing compensation against the Bolt Fee.


10.1. You hereby acknowledge and agree that Bolt App and Bolt Platform are merely an information sharing platform and Bolt does not itself provide transportation and dispatch services. By providing the Bolt Platform and Bolt Services, Bolt/Partner acts as marketplace connecting Passengers with Carrier to help them move around cities more efficiently. You acknowledge that you are providing the Transportation Services.

10.2. You acknowledge that neither employment agreement nor an employment relationship has been or will be established between you and Bolt/Partner. You also acknowledge that no joint venture or partnership exists between you and Bolt/Partner. You may not act neither as an employee, nor as an agent or representative of Bolt/Partner nor bind any contract on behalf of Bolt.

10.3. You may not transfer your rights and obligations deriving from the General Terms or Agreement to any third party.

11. PROCESSING OF PERSONAL DATA Your personal data will be processed in accordance with the Privacy Notice, available at and in accordance with personal data protection legislation of the Republic of Armenia.


12.1. The Bolt Platform is provided on an "as is" and “as available” basis. Partner/Bolt do not represent, warrant or guarantee that access to Bolt Platform will be uninterrupted or error free. As the usage of Bolt Platform for requesting transportation services depends on the behavior of Passengers, Partner/Bolt do not guarantee that your usage of the Bolt Platform will result in any Transportation Service requests.

12.2. To the maximum extent permitted under the law, neither Partner nor Bolt’s representatives, directors and employees are liable for any loss or damage that you may incur as a result of using the Bolt Services, including but not limited to:

12.2.1. any direct or indirect property damage or monetary loss;

12.2.2. loss of profit or anticipated savings;

12.2.3. loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business;

12.2.4. loss or inaccuracy of data; and

12.2.5. any other type of loss or damage.

12.3. The financial liability of Bolt/Partner in connection with violating the General Terms or Agreement will be limited to 500 euros. You shall have the right to claim for damages only if Bolt/Partnerhave deliberately violated the General Terms or Agreement.

12.4. Partner and Bolt shall not be liable for the actions or non-actions of the Passenger or co-passengers and shall not be liable for any loss or damage that may incur to you or your vehicle as a result of actions or non-actions of the Passenger or co-passengers.

12.5. You shall be fully liable for breach of the General Terms, Agreement or any other applicable laws or regulations and must stop and remedy such breach immediately after receipt of a respective demand from Bolt/Partner or any state authority. You shall indemnify Bolt/Partner for any direct and/or indirect loss and/or damage, loss of profits, expense, penalty, fine that Bolt/Partner may occur in connection with your breach of the General Terms, Agreement and laws and regulations. If Passenger presents any claims against Bolt/Partner in connection with your provision of Transportation Services, then you shall compensate such damage to Bolt/Partner in full within 7 (seven) days as of your receipt of the respective request from Bolt/Partner. In case Bolt/Partner are entitled to present any claims against you, then you shall compensate Bolt/Partner any legal costs related to evaluation of the damages and submission of claims relating to compensation for such damage.


13.1. The conditions expressly specified in these General Terms shall enter into force as of submitting the signup application. Agreements and other terms shall enter into force once the specific document or message has been made available to you and you commence or continue providing Transportation Services on Bolt Platform.

13.2. You may terminate the Agreement at any time by notifying Bolt/Partner at least 7 (seven) days in advance, after which your right to use the Bolt Platform and Bolt Services shall terminate. Bolt/Partner may terminate the Agreement at any time and for any reason at the sole discretion of Bolt/Partner by notifying you at least 3 (three) days in advance.

13.3. Bolt/Partner is entitled to immediately terminate the Agreement and block your access to Bolt Platform without giving any advance notice in case you breach the General Terms or Agreement, any applicable laws or regulations, disparage Bolt, or cause harm to Bolt’s brand, reputation or business as determined by Bolt/Partner in sole discretion. In the aforementioned cases Bolt/Partner may, at its own discretion, prohibit you from registering a new Carrier account.

13.4. Bolt/Partner may also immediately block your access to the Bolt Platform and to the Bolt Carrier Account for the period of investigation, if Bolt/Partner suspect an infringement of the Agreement or fraudulent activity from your behalf. The block of access will be removed once the investigation disproves such suspicions.

13.5. Bolt/Partner are aiming to provide the highest quality service to all Passengers therefore Bolt/Partner is monitoring the activity of Carriers on Bolt Platform. If you fail to meet the minimal service requirements, such as the minimal rating and activity score, Bolt/Partner is entitled to immediately terminate the Agreement without giving any advance notice.


14.1. Any changes to the Agreement shall enter into force after they have been made available to you via e-mail, Bolt App or Bolt Carrier Account and you have continued to provide the Transportation Services.

14.2. In order to amend the General Terms, Bolt/Partner shall post a revised version on the website ( and give you at least 14 (fourteen) days prior notice. If you continue to use the Bolt Services, you shall be deemed to have accepted the revised conditions.


15.1. The General Terms and Agreement shall be governed by and construed and enforced in accordance with the laws of the Republic of . If the respective dispute resulting from General Terms or Agreement could not be settled by negotiations, then the dispute shall be solved in Harju County Court.


16.1. You are obliged to immediately notify Bolt/Partner of any changes to your contact information.

16.2. Any notice required to be given under the General Terms and Agreement shall be sufficiently given if:

16.2.1. delivered personally,

16.2.2. sent by courier with proof of delivery,

16.2.3. sent by registered mail,

16.2.4. sent by e-mail or

16.2.5. made available via the Bolt App or Bolt Carrier Account.

16.3 Any notice which is sent or dispatched in accordance with the previous clause shall be deemed to have been received:

16.3.1. if delivered personally, at the time of delivery to the party;

16.3.2. if delivered by courier, on the date stated by the courier as being the date on which the envelope containing the notice was delivered to the party;

16.3.3. if sent by registered mail, on the 10th day after handing the document over to the post office for delivery to the party;

16.3.4. if made available via the Bolt App or Bolt Carrier Account, or

16.3.5. if sent by e-mail, on the day the party receiving the e-mail confirms receiving the respective e-mail or on the 2nd day following the dispatch of the e-mail provided that the sender has not received an error notice (notifying that the e-mail was not delivered to the party) and has sent the e-mail again on the next calendar day and has not received a similar error notice.


If any provision of the General Terms is held to be unenforceable, the parties shall substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.

Date of entry into force of the General Terms: 21.01.2020.