Food Package Delivery

General Terms and Conditions – Food Package – Customer

These General Terms and Conditions (hereinafter “GTC”) govern the legal terms of use of the Food Package service developed and operated by Bolt Technology OÜ, registered office in Vana-Lõuna tn 39/1, Tallinn 10134, Estonia, registration number: 12417834 (hereinafter referred to as “Bolt Technology OÜ”) as part of the operation of a mobile application called“ Bolt ”(hereinafter referred to as“Mobile App”) in the Czech Republic.

All the provisions of these GTC are determined in accordance with the Terms and Conditions of the Mobile App: General Terms for Drivers (https://bolt.eu/en/legal/terms-for-drivers/), Privacy Policy for Drivers (https://bolt.eu/en/legal/cz/privacy-for-drivers/), Terms and Conditions for Passengers (https://bolt.eu/en/legal/cz/terms-for-riders/) Privacy Policy for Passengers (https://bolt.eu/en/legal/cz/privacy-for-riders/) with which the mobile app users agreed when entering into the Mobile App license agreement. In the event of a conflict between the provisions of these documents and the GTC, the provisions of the GTC shall prevail.

1. Definition:

  1. Food Package – Food Package is a service that allows the customer to order the delivery and handover of a package from the provider through the Mobile App, for which the customer is obliged to pay the provider a fee.

  2. Customer – A Customer is a Mobile App user in "passenger" mode. By means of the Food Package service, the Customer orders from the provider the delivery and handover of a package and undertakes to pay the provider a fee.

  3. Provider – the Provider is a user of the Mobile App in "driver" mode. The Provider undertakes to deliver and handover the package to the Customer on the basis of the Customer's order via the Food Package service, for which the Provider is entitled to payment of a fee by the Customer.

  4. Purchase Contract – the Purchase Contract is a contractual relationship concluded between the Provider and the Customer in connection with the use of the Food Package service. The subject of the Purchase Contract is a package which the Provider undertakes to deliver and hand over to the Customer and for which the Customer pays the Provider a fee (purchase price). The Purchase Contract is concluded by handing over the package.

  5. Package – The Package is a collection of movable goods (especially, but not limited to, food) which the Customer orders from the Provider via the Food Package service.

  6. Delivery Address – the address that the Customer has chosen as the place of delivery and handover of the Package.

2. Declaration:

2.1. The Customer declares that by using the Food Package service in the Mobile App, he/she expressly agrees with these GTC, understands them and undertakes to adhere to them.

2.2. The Customer declares that the use of the Food Package service creates a legal relationship with the purpose of delivering and handing over the Food Package and paying the fee, solely between the Customer and the Provider, not Bolt Technology OÜ.

2.3. The Customer declares that he/she acknowledges that Bolt Technology OÜ is a company engaged in the development and operation of the Mobile App, not the delivery and handover of Packages. The Provider is obliged to fulfil all rights and obligations related to the delivery and handover of Packages, including possible damages.

2.4. The Customer declares that he/she acknowledges that all claims related to the Purchase Contract concluded between him/her and the Provider may only be exercised against the Provider, including withdrawal from the Purchase Contract, asserting rights from defective performance, etc. Bolt Technology OÜ bears no responsibility for performance under the Purchase Contract, delivery and handover of the Package, nor any related private or public law obligations of the Provider.

3. Package delivery

3.1. If the Customer orders the delivery of a Package from the Provider via the Food Package service, the Package will be delivered to the Delivery Address. The Customer is obliged to keep track of the arrival time of the Provider to the Delivery Address in the Food Package service and at the time of his arrival to collect the Package at the Delivery Address.

3.2. The Customer, or the person authorized by the Customer to accept the Package from the Provider, must be present at the Delivery Address or available at the telephone number provided as part of the Food Package service. If he/she is not present at the Delivery Address at the time of the arrival of the Provider or reachable at the telephone number provided, the Provider reserves the right to cancel delivery of the Package and charge the Customer the full fee according to the Purchase Contract.  

3.3. The Package will be delivered to the Customer as soon as possible after the order is placed, and the delivery status of the Package can be monitored by the Customer in the Food Package service. All claims related to delay in delivery of the Package can be asserted only against the Provider, who is bound by the Purchase Contract.

3.4. In the event of defects in the delivery of the Package, the Customer is entitled to contact Bolt Technology OÜ's customer service department, which will arrange communication with the Provider.

3.5. The Provider reserves the right to charge the Customer in the event that the Customer cancels his/her Package order before the Provider arrives at the Delivery Address.

4. Paying for a Package

4.1. The Customer pays the Provider for the delivery and handover of the Package in a manner similar to the payment of fees according to Art. 3 of the Terms and Conditions for Passengers (https://bolt.eu/en/legal/cz/terms-for-riders/).

4.2. The fee for delivery and handover of the Package (purchase price) is payable upon handover of the Package to the Customer. The fee also includes the price for delivery of the Package by the Provider to the Delivery Address.

4.3. The final amount of the fee for delivery and handover of the Package (purchase price) is displayed to the Customer in the Food Package service before placing the order of the selected Package content; this amount is fixed. The fee may vary depending on the type of Package content chosen (see Article V, point 1 of the GTC).

5. Package contents

5.1. The Customer can select the specific type of contents of the desired Package within the Food Package service. The amount of the fee for the delivery of the Package by the Provider will be determined depending on the type of Package contents.

5.2. The Provider reserves the right to replace the movable goods ordered by the Customer constituting the contents of the Package with movable goods of a similar kind (substitutes) in the event that the originally ordered movable goods are not available. The assessment of the admissibility of replacing the originally ordered unavailable movable belongings lies solely with the Provider.

6. Final Provisions

6.1. Bolt Technology OÜ reserves the right to unilaterally supplement or amend these GTC. Bolt Technology OÜ informs Customers about changes to the GTC on the website Bolt.eu, or in another suitable manner, so that the Customer can get acquainted with the current version of the GTC. These Terms come into effect once published on the Bolt.eu portal.

6.2. The Customer agrees to use the means of distance communication when concluding the Purchase Contract. The costs incurred by the Customer when using means of distance communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls, etc.) are borne by the Customer him/herself.

6.3. Bolt Technology OÜ is entitled to immediately exclude the Customer from the use of the Food Package service or to refuse or cancel his or her Package orders without stating a reason.

6.4. The Food Package service is constantly evolving. Bolt Technology OÜ has the right to change, in part or in whole, or to remove various parts of the Food Package service. The Food Package service may be interrupted or permanently terminated at any time.

6.5. If any provision of the GTC is or becomes invalid or ineffective, a provision the meaning of which is as close as possible to the invalid provision shall replace it. The invalidity or ineffectiveness of any provision shall not affect the validity and effectiveness of the other provisions.

6.6. These terms come into effect on 17 March 2020.