Bolt Rides Categories

Bolt provides a range of services and each service type has its own fare structure and specific requirements, such as car model, driver performance, and service quality. If your car model is not listed below, we encourage you to contact our Customer Support team for further assistance and clarification. Our team will be happy to help address your concerns and provide additional information.

In order to ensure a safe and reliable platform and to maintain an appropriate standard, we expect our partners to observe the vehicle requirements and documents as stipulated by the Ministry of Transportation. - Vehicles maximum age of 14 years - Functional seatbelts for all seats - Vehicle must be privately owned by a Malaysian citizen - Valid Road Tax - Valid Car Grant/VOC - E-hailing Insurance Cover Note - PUSPAKOM Inspection Certificate ​ Note: For specific categories, additional requirements apply.

Tailored for passengers who value a smoother and more relaxing travel experience. These vehicles offer enhanced features, such as more legroom, quieter rides, and modern interiors, ensuring a higher level of comfort compared to standard services. - Vehicles maximum age 9 years - Minimum 4 seats - Functional seat belts for all seats - The vehicle must be privately owned by a Malaysian citizen.

Affordable and reliable travel option. These vehicles offer cost-effective rides while maintaining quality and efficiency. - Vehicles maximum age 14 years - Functional seat belts for all seats - The vehicle must be privately owned by a Malaysian citizen.

​Designed for passengers seeking a more luxurious and comfortable travel experience. These services typically feature high-end vehicles, professional drivers, and additional amenities to ensure an elevated level of comfort and sophistication during the journey. - Vehicles maximum age 9 years - Functional seat belts for all seats - The vehicle must be privately owned by a Malaysian citizen

Perfect for passengers traveling in larger groups or with extra luggage. These vehicles are spacious and can accommodate more passengers than standard cars, typically seating up to 6 or 7 people comfortably. - Vehicles maximum age 14 years - Functional seat belts for all seats - Minimum 6 seaters with 6 seat belts - The vehicle must be privately owned by a Malaysian citizen

Scheduled rides are a premium service for passengers that can help you increase your earnings. By accepting scheduled rides, you can plan your trips in advance, reduce waiting time, and maximize your daily fare earnings. Additionally, these rides provide an opportunity to get more consistent passengers, making your driving experience smoother and more profitable. How to accept a Scheduled Ride? Before going online: - Tap the New Scheduled Requests banner OR - Go to Menu (☰) > Scheduled Requests Accepting a ride - Select a request and tap Accept ​ How to view accepted rides: - Go to Menu (☰) > Scheduled Requests > Accepted -See the fixed price, pickup time, and required time to go online How to complete a Scheduled Ride? 1. Be online on time – Go online by the time shown on the 'Accepted trip' screen. If you're late, the ride goes to another driver 2. Receiving Other Ride Requests – You’ll only receive ride requests that don’t overlap with your scheduled ride and are close to the drop-off point 3. Head to the pickup – Tap 'Start driving' when you're ready 4. Mark arrival – Tap 'Arriving' when you reach the pickup point 5. Wait for the passenger – They have 5 minutes from the scheduled time to show up 6. Start the ride – Tap 'Start the ride' only when the passenger is in the car Arriving early? That’s great! Just note that the 5-minute wait time starts from the scheduled pickup time, and any extra wait time before that won’t be compensated. How to cancel a Scheduled Ride? Before the scheduled pickup time: - Go to your Accepted orders view in the Bolt Driver app - Select the relevant ride - Tap Cancel to remove the booking - After the scheduled departure time: - Tap Start driving - Then tap Cancel to end the ride Note: Repeated cancellations of scheduled rides may result in this feature being disabled for your account. If the passenger doesn’t show up within 5 minutes of the scheduled time: - Tap Cancel - Select the appropriate cancellation reason - You will automatically receive a cancellation fee Note: If the passenger cancels less than one hour before the scheduled pickup time, the cancellation fee will also be applied and added to your earnings automatically.

​Designed for passengers seeking a premium travel experience with added comfort and luxury. Vehicles in this category must meet high standards of quality, ensuring a smooth and sophisticated ride. - Maximum vehicle age: 9 years - Functional seat belts for all seats - Minimum seats: 6 (excluding the driver) - The vehicle must be privately owned by a Malaysian citizen

Important FAQs about Vehicle Categories and Scheduled Ride