Safer journeys with Bolt

Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.

Looking for driver safety info? Check our driver safety page.

Driver safety page

Staying safe before, during and after your ride

Before

Check that the driver’s face, car make and registration plate match those shown in the app.

During

Our Share Ride Details and Emergency Assist features allow you to ride without worry.

After

Rate your driver honestly. Those who repeatedly receive low ratings will be banned.

Safety on two wheels

We’re constantly working on features that ensure you reach your destination quickly and conveniently, but above all — safely.

Learn more

Beginner mode

We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.

Cognitive reaction test

Designed to reduce the number of users that decide to ride our scooters while intoxicated.

Tandem riding detection

A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.

Beginner mode

We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.

Cognitive reaction test

Designed to reduce the number of users that decide to ride our scooters while intoxicated.

Tandem riding detection

A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.

Rider Safety FAQ

We always aim to provide the best possible experience for our riders. Our 24/7 support team is at your service to address any safety concerns you may have and take any necessary steps to improve your safety.

All vehicles must be 4-door, have working seat belts, and have air conditioning. They are also required to be clean and well-maintained inside and out.

Driver ratings are calculated based on a number of factors, including but not limited to the number of stars they receive from riders, the number of complaints filed against them, and their overall driving record.

If you're injured in an accident while riding in Bolt, you may be eligible to file a personal injury claim. Immediately notify the police and paramedics if necessary and let us know about the situation via the app.

We carry out regular monthly maintenance checks to ensure that our electric scooters and bicycles are always in the best condition. In the event of unusual wear and tear, we instantly suspend the vehicle's availability on our app until further inspection by our team.

Nearly all Bolt electric scooter riders are covered by two types of insurance. The first type insures riders for potential severe injuries and provides financial support in the case of an accident. The second type covers third-party damage that may occur as a result of using our scooters.

All of our electric scooters come with front and rear lights, a bell and hydraulic suspension for a smooth ride.