Driver personal data download

Below is a description of what's inside each file you will download. If some fields are empty, it's because we don't store that data about you.
All timestamps are in Coordinated Universal Time (UTC) unless otherwise indicated.
Certain data categories can be downloaded directly from the Bolt Driver app. Our support team can help you download other data categories. Contact us, and we'll help.
Account and profile
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This data includes:
  • Profile data.
  • Registration information.
  • Devices information.
  • Documents submitted to Bolt.
  • Profile picture.
    Please note:
    • You can find your acceptance rate and driver score in the Bolt Driver app's sidebar.
    • In some countries, we only provide the acceptance rate and don't include the driver score.
      Account security
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      This data includes:
      • Login attempts.
      • Password changes.
        Billing Details
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        This file includes information on how to access your billing and payment history. While we do not directly export billing details, you can view and download your invoices, payouts, and balance reports at the Driver Portal:
          Consents
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          This file includes records of consents you have provided for data processing, communication preferences, and Terms and Conditions. It tracks what you have agreed to and any changes to your consent settings over time.
          Dispatch Preferences
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          This file contains your preferences for dispatching Bolt rides, including your saved destinations.
          Each saved destination record contains the following data:
          • Address.
          • Latitude and longitude coordinates.
          • Date when you saved this destination.
          • Date of your first order to this destination.
            Identity and document verifications
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            The data includes:
            • Verification dates.
            • Verification outcomes.
            • Type of submitted documents.
            • Device information.
            • Other information relevant to the verification process.
              Online activity
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              The data includes dates and times when your status changed to:
              • Inactive.
              • Waiting for orders.
              • Has orders.
                It also tracks the time you spent online in the statuses:
                • Waiting for orders.
                • Has orders.
                  Please note
                  : By default, we export data from the last 3 years. If you need older data, please contact support.
                  Ιστορικό διαδρομών
                  Each order includes following data:
                  • Driver name and phone number.
                  • Bolt Driver app version.
                  • Timestamps of when the order was created, confirmed, and accepted and when the ride was finished.
                  • Pickup duration and estimated pickup time.
                  • Pickup and ride distance.
                  • Estimated ride duration and distance from pickup to drop-off locations.
                  • Ride duration.
                  • Order final state and rejection reason in case the order failed.
                  • Vehicle manufacturer, model, and registration number.
                  • Name of the company the driver works for.
                  • Ride price (for countries other than the UK).
                  • Currency used (for countries other than the UK).
                    Please note:
                    1. To request pickup and drop-off location data, contact support or go to the Driver Portal > My Rides. ↗
                    2. To request currency and price data for the UK drivers, contact support or go to the Driver portal > My Rides ↗
                      Please get in touch with support if you cannot find the data you're looking for.
                      Suspensions history
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                      Each suspension record contains the following data:
                      • Suspension reason.
                      • Suspension duration.
                        Vehicle history
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                        Each vehicle record contains the following data:
                        • Vehicle manufacturer, model, and registration number.
                        • Duration of use.
                          Please note:
                          Information on any incidents or reports is not included.
                          When you download your data records, you'll get a ZIP container with CSV, JSON, PDF, PNG, JPG, and other files inside. Please note that the file size depends on how long you've been driving with Bolt, so please ensure you have enough storage on your device.
                          What is a CSV file?
                          CSV stands for Comma-Separated Values, a straightforward file format for storing tabular data in plain text, such as spreadsheets or databases. Each file line is a data record, with individual records separated by commas. CSV files can be easily opened and edited in spreadsheet applications like Microsoft Excel ↗, Google Sheets ↗, or Apple Numbers ↗.
                          What is a ZIP container?
                          A ZIP container compresses multiple files into a single, smaller file for quicker download. To access the files within, you'll need to unzip the container. Most mobile devices and computers can extract ZIP files without additional software. If your device cannot unzip the container, we recommend checking your manufacturer's website for instructions or downloading a dedicated app.
                          How to contact support?
                          If you need assistance, there are three ways to reach out to our support team:
                          1. Open the Bolt Driver app and navigate to the Support section from the menu
                          2. Submit your request through the Privacy Web Form
                          3. Send an email to help@bolt.eu and provide the details about your issue