If you can’t start or finish your ride, please make sure that:

• You are inside our operation area and where parking is allowed. Area borders and non-parking zones are indicated on the map in the app
• You have a good internet connection and your geolocation services are turned on.

If this doesn’t resolve your issue, please try to:

• Force stop the app and open it again
• Update the app if a new app release is available
• Update your phone operating system
• Restart your phone
• If nothing else fixes the problem, reinstall the app.

If you experience any other technical issues while starting or finishing your ride, please contact our Support team via the app to provide details and screenshots of the problem you are experiencing.