If you want to file a complaint, you can do so online. Access one of the following links to file a complaint in Catalonia ↗, Andalusia ↗, Madrid ↗, Aragon ↗ or Asturias ↗.
In compliance with the provisions of the (EU) Regulation No. 524/2013 of the European Parliament and Council of the 21st May 2013 on online dispute resolution, the link to the platform launched by the European Commission, to which consumers may resort to resolve any dispute or litigation related to services provided online, is provided here: http://ec.europa.eu/odr ↗.
