Accessibility Guidance for Drivers

This page guides Bolt drivers on providing accessible transport, including training, benefits, and legal requirements for Bolt Assist and Bolt WAV.

Introduction

Welcome to Bolt Accessibility Services

At Bolt, we believe transport should be accessible to everyone. Many disabled and older people in the UK face daily challenges using transport. While all Bolt services are open to everyone, we recognize that some may not meet every passenger’s needs. That’s why we created Bolt Assist and Bolt WAV (Wheelchair Accessible Vehicle) to provide extra support for those who need it most. As a Bolt Assist or Bolt WAV driver, you’ll help older individuals and passengers with accessibility needs overcome transport challenges every day.

Training Benefits

Why Complete the Accessibility Guidance?

To access the Bolt Assist or Bolt WAV category, drivers must complete a short online guidance module. This ensures you understand the needs of passengers with disabilities or mobility challenges, know how to safely offer assistance if requested, and comply with relevant accessibility regulations and Bolt’s service standards. Once completed, you’ll be added to the Accessibility category and start receiving trip requests from passengers who rely on these services.

Understand the needs of passengers with disabilities or mobility challenges
Know how to safely offer assistance, if requested
Comply with relevant accessibility regulations and Bolt’s service standards
Receive trip requests from passengers who rely on these services
Driver Benefits

What You’ll Gain as a Bolt Assist or Bolt WAV Driver

By joining the Accessibility category, you’ll earn more, access more trip opportunities, and make a real impact on passengers’ lives. You’ll also gain professional knowledge and skills in accessible and inclusive transport.

15% more earnings per trip compared to standard Bolt trips
More trip opportunities, including those specifically requesting accessible transport
Make a real impact by helping passengers who depend on these services
Professional growth in accessible and inclusive transport
Registration

How to Get Started

To join Bolt Assist or Bolt WAV, complete the online guidance module. You’ll need to use the same email address and phone number you use in the Bolt Driver app. There are 6 videos and 5 quizzes. You must score 100% to pass.

Watch all 6 training videos with audio on
Complete 5 quizzes and score 100%
Fill in your details using your Bolt Driver app email and phone number
Sign Up

Choose Your Accessibility Category

Select which categories you’d like to sign up for. You must have a licensed WAV vehicle to join the Bolt Wheelchair Accessible Vehicles category.

Bolt Assist
Bolt Wheelchair Accessible Vehicles (WAV) – Must have a licensed WAV vehicle

Training Video 1

Training Video 2

Training Video 3

Training Video 4

Training Video 5

Training Video 6

Accessibility Quiz Overview

Training Assessment

After watching the training videos, you’ll complete a quiz to test your understanding. You must score 100% to pass.

6 training videos with important voiceover explanations
5 sections covering key accessibility topics
100% score required to pass

Make money driving with Bolt

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It takes just 2 minutes to submit your information.

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