Personal Data provided by you to Bolt

Profile Data

We collect personal data about you when you register to access the Bolt Platform including:

• Full name 
• Email address
• Login name and password 
• Phone number, including for Whatsapp use (where applicable)
• City you would like to drive in once registered
• Place of residence 
• Gender (optional)
• Information about certain family/social relationships (e.g., trusted contacts) and connections to drivers that act on behalf of other service providers (optional) 
• Nationality and citizenship (where applicable)
• Place of birth
• Profile Picture
• Driver’s licence and badge
• National Insurance Number (or local equivalent)
• Company reference to indicate the fleet you belong to (when applicable) 
• Medical records (in some countries) as evidence of health or fitness to provide the Bolt Services
• Languages certificates (in some countries)
• Referral code
• Dispatch preferences and saved locations
• Pricing model (e.g., custom pricing), where applicable
• Preferences and settings related to the account, such as language preferences, communication preferences, notification settings, and privacy settings.

Vehicle Data

Following market practices and requirements we may collect information about your vehicle and its roadworthiness status, including:

• Vehicle type, model, year and colour
• License plates
• Registration number
• Transport license for Drivers
• Transport license for cars
• Private hire license
• MOT and vehicle logbook (where applicable)
• Car insurance details and status and relevant insurance proof

Payment Data

Following market practices and requirements we may collect your payment details and banking data, including:

• Payment methods and related payment verification information
• Bank details including account number, sort code, financial account identifiers and IBAN details
• Transaction details such as charges and disbursement amounts
• Transaction history on the Bolt Platform
• Taxpayer identification number
• VAT ID (where applicable)
• Earnings reports

For billing and invoicing purposes, we also collect full name, postal address, date of birth, country of birth, tax identification numbers with issuing countries and TIN (tax identification number) type.

Identification / Verification Data

We collect identification documents as part of your sign up application. This may include:

• Your driver's license, transport license and private hire license, which may include name, date of birth and primary address (where applicable)
• Other government-issued or national identity documents (such as passports, IDs or birth certificates), which may include identification numbers as well as date of birth, gender and photo
• Photographs / pictures (such as a selfie)
• Proof of your address (such as a recent bank statement)

Demographic Data 

We collect demographic data, including:

• Age group
• Date of birth
• Gender
• Place of birth 

Survey / Interview Data 

We collect the contents of your replies or attachments you may send us during the course of surveys and interviews that we conduct. During surveys and interviews, we collect data such as your feedback on your satisfaction with the Bolt Platform, your needs, and any issues you encounter while using the Bolt Platform.

User Generated Data

We collect personal data when you use certain features. For example, to provide recordings such as audio recordings generated during the trip (as part of our safety toolkit trip audio recording feature, where such feature is available - for more information, please visit https://bolt.eu/en-ee/driver/safety/), or to submit content like pictures, videos, files in connection with a Customer Support request or ratings or feedback about other users. This also includes metadata relating to the method you use to communicate with Bolt. 

We also collect the feedback and rating you provided to a Passenger after each trip. It is mandatory to give a 1-5* (stars) rating to the Passenger for every trip and leave feedback for those Passengers you rate 1-3* (stars). 

Personal Data we collect about you when you use Bolt services

Account Data

We generate and collect information used to identify your specific Bolt account, including:

• Date of creation 
• Profile (e.g. whether you are fulfilling services on behalf of yourself or for another person or entity)
• Current status (e.g., active / suspended)
• Records of account changes, including password reset requests

Geolocation Data 

We collect data about your precise and/or approximate geolocation (including GPS and IP address) depending on your app settings and device permissions, and your driving routes (including the time, the trip progression, the final destination of a trip and average speed), when you open and use the Bolt App. 

Order Data

We collect details about scheduled trips and specific trips taken via the Bolt Platform, including:

• Date, time and day of the week
• Geolocation data, including pick up and drop off locations and driving routes
• Actual and estimated distance and duration
• Actual and estimated arrival time, pick up distance and duration
• Payment history, including estimated and actual order price and currency as well as (where applicable) preferred and agreed price history
• Driver appointment history, including details of appointments to fulfill services on behalf of other service providers
• Order status, including the status of trips as rejected or cancelled
• Trip category (such as comfort or premium)
• Order number
• Irregular activity due to fraud and cancellations

We also collect general information about your trips taken via the Bolt Platform, including:

• Number of trips that were agreed to be performed and were / were not fulfilled 
• Total time spent providing trips each day
• Number and rate of ride requests acknowledged on the Bolt Platform
• Averages of statistics such as pickup distance, estimated time of arrival, distance travelled, rides that were / were not fulfilled (including order status), earnings and speed

If you accept cash-rides, we also collect data relating to your preferred payment method (cash or in-app payment method), your on-time or delayed payments to Bolt (such as the commission amount), and in case you get cash-blocked, data about how you repay any commission towards Bolt.

App and Platform Usage Data

We collect personal data via the Bolt App about your use of the Bolt Platform such as your information on how long you’ve been using the Bolt Platform, your engagement and interactions on the Bolt Platform including: 

• The dates and times you log-in and log-off the Bolt App
• Periods online and when fulfilling a trip 
• Averages of statistics over certain periods such as online time, waiting time, utilisation and orders per hour
• Bolt App features or pages viewed
• Browser type 
• App crashes
• Other system activity 

Cookies, SDKs, Analytics, and Third-Party Technologies Data

We collect information through the use of cookies, tracking pixels, data analytics tools, SDKs, and other third-party technologies like advertising IDs, to understand how you navigate through the Bolt App, to make your experience safer, to improve your site and Bolt App experience, to serve you better ads on other sites (according to your marketing preferences), and to save your preferences. For more information about cookies, see our Cookie Declaration.

Billing and Earnings Data

We collect information on applicable pricing structures that you have selected within the parameters provided by the Bolt App (where applicable).

We also collect information on the prices applicable to specific trips taken via the Bolt Platform (including applicable taxation and any prepaid amounts), as well as information on your earnings over certain periods of time (including your gross fare, balance, trips fees, bonuses, tips and overall distance travelled).

Communication Data

We collect communication and correspondence data when you engage with our Customer Support Team via the in-app chat function, report an incident, communicate via emails, web forms, or speak with our Customer Support agents, or communicate with Passengers via the Bolt App using the in-app chat function or via internet calls (where available). 

We record the date and time of the communications and its content and your phone number (where you use the call feature). We will record calls, only where you are notified in advance that the call may be recorded. In the markets where we facilitate phone calls and text messages between Drivers and Passengers without sharing either party’s actual phone number with the other, we protect your personal data by using a masked numbers application. 

Identification / Verification Data

We generate and collect information (including biometric information, where permitted by law) relating to the status and results of any verification checks.

Warning / Suspension Data

We collect details of suspensions or termination that have been issued to a Driver, including: 

• Date(s) on which warnings or suspensions have been issued
• Date of expiry of warnings or suspensions
• Reason(s) for the warnings or suspensions
• Data on the violation of our Bolt Platform Terms and/or local laws
• Data on safety incidents

Device Data 

We collect data about the devices you use to access our services, including:

• Hardware models
• Device IP address and other unique device identifiers (such as your UUID)
• Device operating systems
• Browser version and Bolt App version
• Device vendor name
• First and last date of use
• Identity of mobile carrier and manufacturer
• Preferred languages 

Consent Data

We collect records of any consents you have provided to Bolt, the time and date of such consent, the means of consent, and any related information (e.g., the subject matter).

Personal Data we collect about you from other sources 

Background Check Data 

According to relevant local law requirements, we may collect personal data about you from external databases after you submit your registration to check you meet the relevant local regulatory requirements to use the Bolt services, including: 

• Data about criminal convictions and offences (where required under local laws and regulations)
• Licence status
• Prior addresses
• Right to work status
• Presence on anti-money laundering (AML) or economic sanctions lists (where required under local laws and regulations)

This information may also be collected by an authorised third party service provider on our behalf.

Identification / Verification Data 

Where applicable and according to market practices and requirements, we collect data from third party identity verification providers to verify data related to you, including:

• ID number
• Full name
• Gender
• Address
• Citizenship
• Date of birth
• Place of birth
• Nationality
• Data related to documents such as document type, issue, number, country of issue, issue and expiry dates and driver’s licence category

Driver Compliance Data 

To meet local requirements, we may collect personal data from service providers who carry out vehicle and driver compliance checks. This includes details about your car insurance, liability insurance (if required), vehicle registration, certifications, and other documents needed to provide transportation services in your area. We may also collect screenshots from public databases as evidence that we verified the documents you submitted during registration.

Contact Data 

We collect contact data about you when you connect to the Bolt App via a third party service such as Google, Apple or Facebook, or when a Driver refers you through our referral campaigns, including your: 

• Full name 
• Email address
• Phone number
• Place of residence

Driver Rating Data

We collect personal data about you, including ratings, feedback, complaints, and safety reports from Passengers about the transportation services you provided. These ratings are combined into an average rating. You won’t see individual ratings or know which Passenger gave which feedback. 

However, in the Bolt App, you will be able to see the compliments you received from the last 6 months in relation to completed trips (this will include the positive feedback you received after a Passenger left you a 5-star rating).

Fleet Driver Data 

We collect personal data about you from fleet owners and fleet partners, such as your email address, your phone number, your profile picture and your referral code. In addition we collect your National ID, driver license, tax identification number, car license number, pictures of vehicle’s exterior and interior and personal code. Moreover, where permitted by law, we collect background and criminal records data. 

For the provision of the Bolt services (including the Bolt Platform) 

To create, update and maintain your Bolt account 

We collect information about you during the registration process to direct you to the appropriate registration flow and to enable you to create a Bolt account. 

We also process certain information to enable you to switch between different profiles (for example, profiles where you are acting on your own behalf as an independent service provider or profiles where you are acting on behalf of another service provider).

• Performance of a Contract 
• Legitimate Interests – It is in our interest, as well as in the interest of our Passengers and Drivers, to protect the security and integrity of the Bolt Platform and its users. 

• Account Data
• Profile Data
• Fleet Driver Data 
• Device Data

To authenticate your account and verify your identity

We collect information to verify who you say you are and in certain circumstances to verify your age and eligibility for a Bolt account, when required by local law. If we ask you to verify your identity (either upon registration, periodically or as a result of unusual activity being detected on your Bolt account) and you are not able to verify your identity, the Bolt services will be suspended to prevent harmful activities (including fraudulent activities) until the verification process is completed. As part of the verification process, you may be asked to submit a selfie and/or ID document to prove your identity.

To verify your identity quickly and securely, we may use facial recognition technology to confirm that your selfie shows a clear face and matches the face on your identity document. This involves processing your facial measurements. 

Your biometric data may be shared with trusted verification providers to confirm your identity. If you prefer not to use facial recognition technology, you can opt for your identity to be manually verified by a member of our team, though this may take longer. You can withdraw consent at any time by contacting our Customer Support Team.

When verifying your identity for the purposes of setting up a profile through which you can fulfill services on behalf of another service provider, your data may be shared with that service provider.

• Performance of a Contract 
• Compliance with Legal Obligations
• Legitimate Interests - It is in our interest and in the interest of our Passengers to prevent and address unauthorised uses of Bolt accounts and violations of our Terms and Conditions which increases Passengers’ safety.
• Consent - Your opt-in consent will be required for us to proceed with biometric verification checks.

• Account Data
• Profile Data
• Identification/

Verification Data 

• Device Data
• Geolocation Data 
• App and Platform Usage Data
• Consent Data
• Order Data

To enable, improve and customise the transportation services and other services and features like delivery of packages, by connecting Passengers requesting Bolt services with Drivers 

We use automated processes to ensure that Drivers and Passengers are connected quickly and efficiently. These processes are triggered when a Passenger requests a ride, and we evaluate certain data to determine appropriate trip(s), optimize trip matching, and improve the overall experience on the Bolt Platform, including:

• To match available Drivers with Passengers, we process Geolocation Data and Order Data to determine the most suitable Driver for each trip. This includes considering estimated arrival times, geographic proximity to Passengers and historical activity. We will process your data to determine your eligibility to drive under Bolt Flex in certain geographic areas.
• Drivers can set certain preferences, such as preferred destinations, preferred radius or service categories (e.g., larger vehicles or pet-friendly rides). Orders outside the set criteria may be deprioritized by Bolt or presented as optional.
• If a Driver cancels or rejects an order, or if a Passenger cancels, we may prevent immediate re-matching between the same Driver and Passenger for a short period to improve efficiency and reduce repeated cancellations.
• We monitor order acceptance and completion patterns to provide contextual feedback to Drivers. This includes insights on ratings, cancellations, and customer support interactions to help improve service quality.
• Depending on your profile, we also process your data to allow you to appoint (or be appointed on behalf of other service providers) trips during an active order.

We are continually developing and improving our processes for connecting Drivers with Passengers, and may consider different factors depending on the location in which you are using Bolt’s services.

During (and for a defined period after) an active order, we also connect Drivers and Passengers through Bolt’s in-app call and messaging system.

• Performance of a Contract 
• Legitimate Interests - It is in our interest and in the interest of our Passengers and Drivers to ensure that Passengers and Drivers are connected effectively, and that other services and features are provided in an efficient and user-friendly manner.

• Account Data
• Profile Data
• Geolocation Data
• Fleet Driver Data 
• Vehicle Data
• Order Data 
• Communication Data
• Driver Rating Data
• User Generated Data 
• Billing and Earnings Data

To process and verify Driver registrations and compliance documentation

We process certain data to facilitate the registration and compliance verification process for Drivers, Fleet Owners and Fleet Companies, and vehicle registrations:

• When a Driver submits a registration form, the provided Profile Data and Identification / Verification Data (including uploaded documents) are automatically processed through our internal verification platform.
• Documents undergo initial verification (including by automated means). If all required documents pass the checks, compliance rules are applied to ensure regulatory and platform requirements are met.
• Uploaded documents may be automatically processed to determine compliance with platform and regulatory requirements. If a document meets the necessary criteria, it is automatically approved. If it does not pass automated checks, it is sent for manual review, but no documents are automatically declined.
• If certain documentation fails verification, access to the Bolt services may be suspended until the verification process is completed.

• Performance of a Contract 
• Legitimate Interests – It is in our interest, and in the interest of our Drivers and Fleet Owners, to streamline the registration process, ensure compliance with regulatory requirements, and facilitate faster activation.
• Compliance with Legal Obligations

• Account Data
• Driver Compliance Data
• Profile Data
• Identification / Verification Data
• Background Check Data

To make sure your ride is the quickest and the most convenient and smooth for everyone 

We collect Geolocation Data and data on the routes taken during the trip to analyse geographic coverage. This lets us improve recommendations to Drivers about the most efficient routes and facilitate the trip in the best possible way.  

• Legitimate Interests - It is in our interests and in the interests of our Drivers to facilitate the most convenient trip.

• Account Data
• Geolocation Data
• Order Data

To calculate prices and process payments

We use automated processes to calculate the prices of the trips. These processes are triggered when a Passenger requests a ride, and they evaluate certain data including pickup and drop-off locations, estimated distance, trip duration, and demand conditions to determine both estimated and final trip fees. 

These fees may be influenced and adjusted based on various factors, including:

• Where applicable, drivers may set a preferred per-kilometer rate within the parameters set by the Bolt App. If an order’s calculated price falls below the Driver’s set rate, the trip will not be offered to that Driver. Minimum and maximum price limits per kilometer apply, varying by city.
• We may apply multipliers to an estimated trip fee to reflect market conditions and to optimize trip matching. For example, fees may increase where Passenger demand is significantly higher than available Drivers, or to compensate Drivers during low-demand times (e.g. fewer orders per hour). Alternatively, Bolt's commission may be adjusted dynamically to increase the appeal of a low-demand trip to Drivers.

We are continually developing and improving our processes for calculating prices, and may consider different factors depending on the location in which you are using Bolt’s services.

Depending on your profile type, we also process certain data to allow you to suggest preferred prices and agree prices with prospective Passengers within parameters set by the Bolt App and as adjusted based on trip conditions (where applicable). Price submissions in this context will be shared with the Passenger.

Additionally, we process Payment Data to facilitate Passenger payments on behalf of Drivers and Profile Data to process Driver payouts. We also use your Billing and Earnings Data to generate financial documents such as invoices, balance reports and tax reports.

• Performance of a Contract 
• Legitimate Interests - It is in our interests and in the interests of our Drivers to ensure that payouts are processed efficiently, as well as to ensure fair pricing, optimize Driver earnings, and make ride matching more efficient.

• Account Data
• Payment Data
• Billing and Earnings Data
• Geolocation Data
• Order Data
• App and Platform Usage Data
• Profile Data
• Driver Rating Data

To facilitate additional services and programs with third parties 

We will use Order Data and App and Platform Usage Data, where applicable, to confirm if a Driver is eligible to incentive programs and to give Bolt points or equivalents to the Drivers.

Partners can also have visibility of Drivers' data (depending on the specific partner, the data can include name, email address, referral code, phone number, information on the Driver’s tier, photograph and licence plate number) when they want to redeem specific benefits. 

We also process certain data to determine your eligibility for discounts facilitated by third parties.

• Performance of a Contract 
• Legitimate Interests - It is in our interests and in the interests of our Drivers to facilitate participation in the Bolt Rewards program and receive benefits. 

• Account Data
• Order Data
• App and Platform Usage Data 
• Driver Rating Data
• Payment Data
• Profile Data
• Fleet Driver Data
• Vehicle Data 

To connect Drivers with Fleet Partners through Bolt Vehicle Marketplace

We process your data to facilitate connections between drivers and Fleet Partners via Bolt Vehicle Marketplace, a feature that allows Fleet Partners to list available vehicles for the Drivers to connect with them directly.

As part of this process, we facilitate Fleet Partners to ask drivers for information, such as age, gender, home address, experience in ride-hailing, and expected working hours. This information helps Fleet Partners determine eligibility and match drivers with available vehicles. Some of these questions are optional, and all information collected is used solely for evaluating applications within the Bolt Vehicle Marketplace feature.

• Legitimate Interests – It is in our interests, and in the interests of both our Drivers and Fleet Partners, to facilitate connections through the Bolt Vehicle Marketplace feature.

• Account Data
• Demographic Data
• Profile Data

To ensure marketplace efficiency and compliance with our Bolt Platform Terms

We process your data to enable Fleet Owners and Fleet Partners to manage, supervise and support Drivers who operate under their fleet via the Bolt Platform. This includes access via the Fleet Owner Portal to Driver activity, compliance documentation, communication data (if submitted through the fleet interface) and order history to ensure platform and legal obligations are met. Fleet Owners may also receive general account status updates (e.g., suspension) for operational awareness but do not receive full safety or incident reports.

• Performance of a Contract 
• Legitimate Interests - It is in our interests and in the interest of Fleet Owners and Drivers to ensure transparency, operational oversight and compliance with local regulatory and platform requirements.

• Account Data
• Profile Data
• Fleet Driver Data
• Vehicle Data
• Order Data
• Driver Rating Data
• Warning / Suspension Data
• Driver Compliance Data
• Communication Data
• Payment Data
• Geolocation Data
• App and Platform Usage Data
• Billing and Earnings Data

For Customer Support

To provide customer support services and receive and process feedback

We process your personal data to investigate and address requests for support, including reported safety incidents / alleged criminal acts and complaints submitted to us. We also use the data you share to address possible violations of our Bolt Platform Terms and to improve the Bolt Platform.

For safety related incidents, your Warning and Suspension Data will be consulted by Bolt’s Customer Support and/or Safety Team when investigating a safety/criminal incident on the Bolt Platform involving you. The Teams will also review Passengers' reasons for issuing low ratings to Drivers, and the circumstances surrounding potential safety incidents.

We may use some automated processes for basic complaint resolution purposes via our automated chat function. For further information regarding how to object to the above activities, please see Section 9 “What are your rights?” below.  

• Performance of a Contract
• Legitimate Interests - It is in our interest and in the interest of our Drivers to support them throughout their use of the Bolt Services and continuously improve and develop the customer support we provide. In addition it is in our interest and interest of our Drivers and Passengers to address threats and abuse and promote safety, integrity and security on the Bolt Platform to ensure our services are used in accordance with the Bolt Platform Terms.
• Compliance with Legal Obligations - We process personal data to comply with our legal obligation to cooperate with law enforcement when there is a safety incident.

• Account Data
• Profile Data
• Communication Data
• User Generated Data
• Warning and Suspension Data 
• Driver Rating Data 
• Device Data
• Identification / Verification Data
• Geolocation Data
• App and Platform Usage Data
• Order Data

For Safety and Security

To enable and provide safety features

We use data to ensure Bolt services are secure and have implemented a variety of safety features to enhance the safety of our Bolt Platform users. Depending on your country of operation, these may include: 

• Audio Trip Recording - enabling Passengers and Drivers to record audio if they feel unsafe during a trip and submit it to Bolt when reporting a safety incident. These recordings are encrypted and can only be listened to by Bolt, if submitted by a Passenger or Driver;
• Driver Emergency Assist - enabling Drivers to call the Police, the local authorities or the emergency services via our Driver Emergency Assist feature and the Customer Support to follow up with you on the safety or security incidents;or 
• Trip Safety Monitoring - enabling Bolt to send Passengers and Drivers notifications and check if you are okay or need assistance from Bolt Customer Support or the Local Authority; 
• Unsafe Area Alert - a feature that warns drivers about Unsafe Areas while they are providing transportation services.
• Driver Trip Sharing - enabling Drivers to share a link with the real-time trip information externally (Email, SMS, WhatsApp, Telegram), so someone else can follow the ride statuses and locations.
• Women for Women Category - enabling women Drivers to select a preference to accept only women Passengers.
• Trusted Contact - enabling Drivers to include information on their account about friends and relatives who can be contacted by Bolt in the event of an emergency.

• Legitimate Interests- It is in our interest and in the interests of our Drivers to enhance safety, integrity and security by offering additional safety functionalities as part of Bolt’s Safety Toolkit which facilitate assistance in an emergency case and protect your life, health and integrity. It is also in the interest of our Drivers who initiate the Audio trip recording to ensure their own (or others) safety and the possibility to provide evidence of the safety or security incident.
• Vital interests - We process this information where your vital interests require protection, such as in the case of emergencies and safety incidents, when using safety features like the Driver Emergency Assist or the Trip Safety Monitoring. 

• Account Data
• Communication Data
• User Generated Data 
• Profile Data
• Device Data 
• Geolocation Data
• Order Data
• App and Platform Usage Data 
• Demographic Data 

To determine an average Driver Rating and identify potential non-compliance with our Bolt Platform Terms

To provide a safe and accountable marketplace environment, Passengers may rate and provide feedback on their experience after each trip. We use this information to calculate your average Driver Rating and may apply a minimum threshold for continued access to the Bolt Platform.

The Driver Rating feature allows Passengers to make informed choices by showing the average rating a Driver has received from other Passengers.

In addition, to provide reliable services to Passengers, we may monitor Drivers’s compliance to our Bolt Platform Terms to ensure that Drivers:

• do not unnecessarily create safety risks for the Passengers of the Bolt Platform;
• do not unnecessarily interfere with the arrangement of services via the Bolt Platform; and/or
• do not act in a manner that is materially inconsistent with a genuine intention to provide services via the Bolt Platform.

• Legitimate Interests- It is in our interest and in the interest of our Drivers and Passengers to enhance quality, safety and trust within the Bolt Platform. To encourage positive and respectful interactions between Passengers and Drivers on the Bolt Platform and provide a safe, hassle-free and pleasant environment and experience. It is also in our interest to ensure and to enforce our services are used in accordance with the Bolt Platform Terms.

• Account Data
• Profile Data
• Geolocation Data
• OrderOrder Data 
• Driver Rating Data

To prevent, detect, and address harmful activities (including fraudulent activities) and ensure platform integrity

We process certain data to identify and mitigate harmful activities, including fraudulent behaviour, unauthorized use of accounts, and other actions that may compromise the safety and integrity of the Bolt Platform:

• Before processing payouts, a review is conducted to detect unusual transactions. If suspicious orders are identified, payouts may be temporarily held for further manual review.
• Fraud prevention measures are applied to promotional campaigns for both Drivers and Riders. These checks review campaign eligibility and detect abuse, such as fraudulent enrollments or improper use of discount codes.
• We analyze Order Data to identify anomalies such as pickup deviations, route deviations, uncompleted trips, unrealistic trip durations / distances, or pricing discrepancies. If irregularities are detected, corrective actions may be taken, including price adjustments or order cancellation.
• Drivers who request early payouts are subject to verification based on trip completion history, payment reliability, and refund patterns to prevent fraudulent withdrawals.
• Additionally, we may review in-app communication between Drivers and Passengers to detect fraudulent or illegal activity. If needed, corrective measures will be taken in compliance with applicable regulations.

In addition to automated fraud detection, cases flagged for suspicious activity undergo manual review by our team to ensure fair decision-making. Our fraud detection systems analyze patterns in Order Data, App and Platform Usage Data, Geolocation Data, and Profile Data to identify potential fraudulent behavior. Automated checks are used to flag suspicious activity, but no final decisions—such as account suspensions or terminations—are made without human review.

• Legitimate Interests - It is in our interest, as well as the interest of our Drivers and Passengers, to prevent and address fraud, unauthorized account use, and other activities that compromise safety, security, and platform integrity.
• Consent - Your opt-in will be required for us to proceed with verification and background checks.

• Account Data
• Device Data
• Geolocation Data
• Profile Data
• Fleet Driver Data
• Payment Data
• Order Data
• App and Platform Usage Data
• Identification / Verification Data
• Background Check Data
• Communication Data 
• User Generated Data
• Consent Data

To unmatch a Driver and a Passenger in order to ensure a safe platform environment for Drivers and Passengers 

If either you or a Passenger gives a 1-star rating after a trip, that person can choose to block future rides with the other. Just tap the ‘Block Future Requests’ button. Once selected, you won’t be matched with that Passenger again, unless one of your accounts is deleted.

• Legitimate Interests - It is in our interest and in the interest of our Drivers and Passengers to provide a safe, hassle-free and pleasant environment and experience.

• Account Data
• Driver Rating Data
• User Generated Data
• Profile Data
• Order Data

To temporarily suspend and/or terminate Drivers who do not comply with our Bolt Platform Terms

If you continue to violate our Bolt Platform Terms after we’ve warned you, your Driver account may be temporarily suspended or permanently closed.For information regarding how to object to the above activities, please see Section 9 “What are your rights?”.

• Legitimate Interests - It is in our interests and in the interests of our Drivers and Passengers to provide a quality, reliable and enjoyable service to everyone and encourage and ensure a safe use of the Bolt platform and compliance with the Bolt Platform Terms.
• Performance of Contract 

• Account Data
• Profile Data
• Trip Data 
• Communication Data
• Driver Rating Data
• Warning / Suspension Data

To implement feature access restrictions in cash-heavy markets where suspicious activities regarding commission payments to Bolt are detected and reviewed (e.g. cash-block limits).

We implement access restrictions to certain features based on unusual activities, as defined by our experience with our Bolt Platform users. We define these unusual activities through various parameters. When a specific threshold of a parameter is reached, access to the corresponding feature is restricted.

We set a restriction on cash rides based on the risk assessment. When there's an increased risk of unpaid commissions, the ability to perform further cash rides is restricted to prevent financial losses.

To do that, we check App and Platform Usage Data and Profile Data to determine the Driver’s eligibility to perform more cash rides. 

We retain the data necessary for this purpose for up to one year, considering both lifetime behavior (past 12 months) and recent activity (last 90 days).

• Legitimate Interests - It is in our interests to have control over the payments (the commission amounts) that are due to Bolt and the relevant debt of the Drivers and get Drivers cash-blocked when they exceed a certain limit.

• Account Data
• Profile Data
• Order Data
• App and Platform Usage Data

To ensure the security of the Bolt services (including the Bolt Platform) 

Depending on the issue, all Data may be used for technical, fraud and cyber security reasons: for example measures for combating piracy and ensuring the security of the service, website, and Bolt Platform as well as for making and storing back-up copies and preventing/repairing technical issues.

• Legitimate Interests - It is in our interest and in the interest of our Drivers and Passengers to protect, guard and maintain Bolt’s security systems, respond to suspected or actual criminal acts and repair any technical issues.

• All Data

For marketing and advertising 

To market and advertise Bolt services and those of partners according to your preferences and measure the effectiveness of Bolt’s ads on third party apps and websites

This includes using your personal data to send and personalise emails, text messages (including WhatsApp messages), push notifications, in-app messages and other communications marketing Bolt’s products, services, features, offers, promotions, news and events of Bolt and our partners, as well as to facilitate your participation in competitions, campaigns, giveaways, sweepstakes, and events. 

We use pixels and similar technologies to track which emails are opened and which links are clicked by you, to help us measure the results of our campaigns. 

We may also share your personal data with third parties, or collect data regarding your visits and actions on third-party apps or websites, for the purposes of personalised ads and conversion analytics.

• Legitimate Interests - It is in our interest and in the interest of our Drivers to inform them about our services and features or those offered by Bolt partners. It is also in our interest to promote and advertise our services, including engaging in contextual (non-data driven) and personalised direct marketing and advertising, analytics, and measurement of ad performance, to expand our user base by deepening relationships with existing Drivers and developing new ones. You can opt out of these communications at any time by clicking the 'unsubscribe' link at the bottom of our emails, typing “STOP” for messages and SMS, or updating your communication preferences in your account settings. 
• Consent - Your opt-in consent will be required for example, when the law requires consent for email marketing and for certain tracking technologies. If so, you'll be prompted to provide consent for specific purposes and processing activities, with details on how to withdraw consent, including through your profile settings.
• Performance of Contract - We may process your personal data to enable your participation in a competition, campaign, or event, subject to the specific terms of each.. 

• Profile Data
• App and Platform Usage Data 
• Device Data
• Cookies, SDKs, Analytics, and Third-Party Technologies Data
• Consent Data

For car branding purposes

We will use and share your email address, phone number, car model and licence plates with our branding partners to contact you and organise the branding of your car. 

• Consent - Your opt-in will be required for us to complete the car branding.

• Profile Data
• Vehicle Data
• Consent Data

For service communications

To communicate with you, including sending service-related / operational communications

Your name, phone number and email address will be used to communicate and send you communications via email, text messages (including WhatsApp messages), push notifications, in-app messages, and updates and reports, including about you and your use of the Bolt Platform and experience.

• Performance of Contract 
• Legitimate interest - It is in our interest and in the interest of our Drivers to inform them about updates and reports relating to the Bolt Platform’s services and operations, as well as any other relevant communications and to deepen our relationships with existing Drivers.

• Profile Data

To get your feedback on your level of satisfaction with Bolt services through surveys and interviews to take informed business decisions

These surveys and interviews are designed to understand your feedback on our services, to measure your satisfaction and perception of safety and enable us to take actions to improve the experience. The Survey and Interview Data may be shared with research partners we use to understand your feedback.

• Consent - Your opt-in consent will be required. 
• Legitimate Interests - It is in our interest and in the interest of our Drivers to provide a satisfying driver experience and to learn about their awareness / feedback on the Bolt service.

• Profile Data 
• Demographic Data
• Survey/Interview Data 
• Consent Data

For research and improvement of the Bolt services

To perform research, testing, and analytics to understand better our business and services and improve our websites and apps

We collect data, for example, Geolocation Data, such as the routes taken, to analyse the geographic coverage to make recommendations to you or we collect for example App and Platform Usage Data to revise our security practices, algorithms, machine learning and other modeling and improve our operations, processes and platform. 

• Legitimate Interests - It is in our interest to measure the use of our services to inform business decisions and to enable provision of accurate and reliable reporting and to continuously improve and develop the services we provide.
• Consent - For certain analytics we may require your consent. If so, you'll be prompted to provide consent for specific purposes and processing activities, with details on how to withdraw consent, including through your profile settings.

• Account Data
• Profile Data
• Geolocation Data
• Order Data
• App and Platform Usage Data
• Communication Data 
• User Generated Data
• Device Data
• Consent Data

To develop new products, features, partnerships, and services

• Legitimate interests-It is in our interest and in the interest of our Drivers to develop and adopt new features and improve the Bolt Platform.

• Account Data
• Profile Data
• Geolocation Data
• Order Data
• App and Platform Usage Data
• Communication Data 
• User Generated Data
• Device Data

To prevent, find, and resolve software or hardware bugs and issues 

We also collect certain information to resolve quality issues related to your use of the Bolt App.

• Legitimate interests-It is in our interest and in the interest of our users to provide a hassle free and reliable service.

• Account Data
• Profile Data
• Geolocation Data
• User Generated Data
• Communication Data
• Device Data
• App and Platform Usage Data
• Order Data

For Legal Proceedings and Compliance with the Law

To look into and respond to complaints or disputes about your use of Bolt, and to meet legal obligations or respond to requests from courts, regulators, or law enforcement

Depending on the claim, all data may be processed for establishing, exercising or defending legal claims, including;

• supporting our own internal investigations 
• the assignment of claims and the use of debt collecting agencies; and
• the use of legal advisors.

In some cases, we have a legal obligation to share your information with third parties - for example, if we receive a court order or need to cooperate with a data protection authority, or other relevant authority. We also respond to lawful requests from police or other public bodies, especially in emergencies, legal disputes, or where someone’s safety is at risk. We always check that we have a lawful basis to share your data and keep a record of the decision.

• Compliance with Legal Obligations - We process personal data to comply with an obligation, when there is a request from a regulator, law enforcement or other governmental body.
• Legitimate Interests - In the context of litigation or other disputes, it is in our interest to protect our interests and rights, our Drivers or others, including as part of investigations, regulatory inquiries or litigation.

• All Data

To fulfill our legal and regulatory obligations (including tax obligations to comply with tax legislation) and where applicable, KYC (know-your-customer) and AML (anti-money laundering) obligations under applicable law.

• Compliance with a legal obligation

• Profile Data
• Payment Data
• Billing and Earnings Data
• Identification/Verification data
• Order Data

To financially manage Bolt’s business

We process certain data for general financial management purposes, including corporate audit.

• Legitimate Interests - It is in our interests to manage our organisation’s finances in an operationally effective manner.

• Account Data
• Profile Data
• Payment Data
• Order Data

To reorganise or make changes to our business

• Legitimate interests - It is in our interest to process personal data for organisational and business planning purposes. 

• All Data

Bolt Group Companies and partners

We may share your personal data with our Bolt Group Companies (including Bolt local subsidiaries), Partners and their representatives who may similarly use your personal data in the manner described in this Notice. If Bolt Group Companies are responsible for processing your personal data, they may share your personal data with Bolt Operations OU as the main data controller for Bolt. 

Our Passengers

Your name and photo is disclosed to Passengers, when you have offered an order. When you get matched with a Passenger and decide to offer the ride, Passengers will see your name and photo vehicle make, model, colour and vehicle photo, license plates, phone number, photo and geolocation data (before and during the trip). Additionally, Passengers will have access to your average rating and total number of trips. Passengers also see your personal data like your full name, service license number (if applicable), the registration number of the vehicle, the date, the time, the start and end locations and route map in the receipt. Passengers will also see the preferred and agreed prices (as applicable) that you submit for relevant orders.

Other Drivers

If you are referred to us by an existing Driver, we’ll receive personal data (referral code) about you from other Drivers participating in the Bolt Driver Referral Programme. When verifying your identity for the purposes of setting up a profile through which you can fulfill services on behalf of another service provider, your Identification / Verification Data may be shared with that service provider, as well as your Trip Data.

Bolt Business Clients and other Bolt account owners

Some rides you offer may be requested or paid for by others than the Passengers like Bolt Business Clients or other Bolt account owners. In this case we may share with that other party some of your data like your name, your license plates and trips (pick up and drop off points). This information will be disclosed to our Business Clients via reports they can access on their Business Accounts. 

Bolt Partners

Depending on your location, your personal data may be disclosed to third-party vehicle suppliers and/or Fleet Partners (including rental and proxy fleets). Via the Fleet Owner Portal, they will have access to your order history and vehicles, including the model, license plate of such vehicles and transport license expiration dates, your name, mobile phone number, email and they will view your Bolt Platform activities, including possible violation of our Bolt Platform Terms and finished order metrics, your earning reports and payouts, your receipts and/or invoices issued by you to the Passengers after the ride taken via the Bolt Platform, your receipts and/or invoices issued by Bolt to you, and by you to Bolt, compensation invoices issued by Bolt to the Fleet Partners, and the terminations/suspensions imposed on you or any other persons authorised to provide transportation services on behalf of you. 

Promotional, marketing and strategic partners

We may share limited data like your email address with our promotional, marketing and strategic partners so that they can inform you about promotional events and provide you with information and marketing messages about our products or services that may interest you. When you also enroll in partnerships programmes (discounts/loyalty programmes) some limited data will be shared with these partners such as information about your use of the programmes. These parties will use your personal data in accordance with their own privacy policies as separate data controllers.

In addition, we may share your personal data with marketing platform providers, including social media advertising services, advertising networks, third-party data providers, to reach or better understand our users and measure the effectiveness of our ads on other platforms.

Insurers

We will share your data with insurers, where you, or a family member in your absence, request for a claim to be processed, to facilitate the processing of insurance claims and for reporting purposes due to contractual requirements from the insurers. We will also share data with insurers, to manage and settle claims to avert further damage to us.

Third Party Service Providers

Our third party vendors and other service providers and contractors have access to your personal data to help carry out the services they are performing for us or on behalf of us. This may include vendors and providers who provide email or moreover electronic communication services, tax, legal and accounting services, product fulfillment, background checks and identity/verification processes, payment processing, and facilitation, insurance coverage (data sharing with insurers, where you, or a family member in your absence request for a claim to be processed, to facilitate the processing of insurance claims and for reporting purposes due to contractual requirements from the insurers) and financial instruments, customer support, fraud prevention and detection, data enhancement, web hosting and cloud storage, research, including surveys, analytics, crash reporting, performance monitoring and artificial intelligence, machine learning and statistical services.

In addition, we will share data like your geolocation and your driving routes with Google in connection with the use of Google maps in our apps and data like your license plates or other data with airports in case it is required by the airport as a condition for operating at the airport.

Other Third Parties

In the event of a likely change of control of the business (or a part of the business) such as negotiations for a sale, an actual sale, a merger, and acquisition, or any transaction, or reorganisation, we may share your personal data with interested parties, including as part of any due diligence process with new or prospective business owners and their respective professional advisers. We may also need to transfer your personal data to that third party or re-organised entity after the sale or reorganisation for them to use for the same purposes as set out in this policy.

We may also need to check your information against public and/or government databases to confirm the validity of certain compliance documents that you have provided.

Law Enforcement, Data Protection, Tax, Transport and Licensing Authorities and other relevant Third Parties 

We may disclose information under a court order or where we cooperate with a data protection supervisory authority or a licensing authority in handling complaints or investigations. For example certain information must be recorded and shared with the relevant licensing authority when investigating complaints, including the complainant's details, complaint details, driver involved, the date of the alleged incident, and the details of the investigation and actions taken as well as the date the complaint was resolved. We may also share your personal data with law enforcement or other public authorities, such as tax, transport and licensing authorities, including responding to requests when the information is required by law or furthers a public interest task or for example as a result of DAC7 implementation. We may also share your data to other relevant third parties, including emergency services, where the information furthers a public interest task, is necessary in the context of a legal dispute, and/or someone’s life is at risk. In any scenario, we will take steps to ensure that we have a lawful basis on which to share the information, and we’ll make sure that we document our decision.

Personal data retained until you remove/delete it

It's your right to request that we delete certain of your personal data. See Section 9 “What are your rights” for more information. 

Personal data that expires after a specific period of time

We have set certain retention periods so that some data is not retained after a specific period of time. See table below for further details.

After a retention period has lapsed, the personal data is securely deleted, unless it is necessary for the establishment, exercise or defence of legal claims. 

Personal data retained until your Bolt account is deleted 

We keep your data, including your selfie and identification documents, until your Bolt account is deleted unless further retention of certain personal data are required for the purposes described in the second table below. 

Accounting and financial reporting purposes  

We retain data for 10 years after the last trip if your personal data is necessary for accounting purposes and for 3 years after the last trip regarding financial data in relation to transportation services provided to Passengers. 

Provision of services purposes

We retain your data for the life of Drivers’ accounts if such data is necessary to provide our services. But if your account will be closed the personal data will be deleted unless such data is still required to meet any legal obligation, or for accounting, dispute resolution or fraud prevention purposes.

You may request deletion of your account at any time through the Bolt App. See Section 9 “What are your rights?” below for more information. 

Formal investigations of a criminal offence, fraud or false information

We retain data for as long as necessary according to the internal, legal, and regulatory requirements, if there are formal investigations of a criminal offence, fraud or false information having been provided. 

Disputes

We retain data in the event of disputes, until the claim is satisfied or the expiry date of such claims. 

Complaints 

We retain a record of all complaints which we make available to an authorised officer of the licensing authority on request in the case of an investigation for 12 months. 

Instant Messages 

We retain data about instant messages between you and the Customer Support Team directly in the Bolt App for 60 days from the last communication and in Bolt’s databases for 3 years from the last communication.

Instant messages between Drivers and Passengers are kept in the Bolt App only until the order is completed and for 30 days after in our systems. 

Audio Trip Recording

We retain Audio Recording Data through our Audio Trip Recording Feature:

24 hours, while stored locally on the device of the person who generates the recording. The recordings are automatically deleted after 24 hours if a report to Bolt’s Customer Support team is not created and the recording is not explicitly shared with Bolt’s Customer Support team as part of the report.

Recordings shared and investigated by Bolt will be automatically deleted after 7 days unless the retention period is manually extended for investigation/legal reasons. 

Customer Support 

We retain data in relation to support tickets, phone calls and chats for 3 years. 

Geolocation Data

We retain your Geolocation Data for 2 years from the time it is collected.

• Object to use of your personal data (known as “Right to Object”): You have the right to object to our processing of your personal data, under certain conditions (e.g., we are processing your personal data under legitimate interests). This includes the right to object to our processing of your personal data for direct marketing purposes. You may submit an objection to the use of your personal data by contacting our Customer Support Team.