Using the SOS button

We have added an SOS button as a safety feature to the passenger app. The button should only be used in life-threatening situations where you, your driver or another road user is in immediate danger during a Bolt journey.

Life-threatening incidents include medical and security emergencies such as road accidents, inappropriate and/or violent physical contact, aggressive behaviour such as verbal assault from your driver, etc.

Follow the steps below to report an emergency:

  • Press and hold the SOS button for 3 seconds
  • Select the Yes button to confirm your emergency
  • You get an option to place a call to the local emergency services
  • Bolt will be automatically notified the distress signal

The alert will be handled as a matter of urgency.

**Note:**Kindly make sure that your location settings are enabled while using the Bolt application to ensure that help is sent to the correct place.

Request in seconds, ride in minutes.

Available for iOS and Android devices.
Request in seconds, ride in minutes.