By eliminating irregular activity, Bolt provides a safe and convenient platform for drivers and passengers. However, in very rare cases, drivers and passengers engage in irregular activity.
If the driver engages in an irregular activity, it may lead to an investigation by law enforcement, removal of some trip fares, and temporary or permanent suspension from the platform.
These may include:
Passenger-driver irregular activity
In some cases, fraudulent passengers invite drivers to participate in fraudulent trips. For example:
- The passenger wants to pre-arrange a trip
- The passenger offers to make a long trip if the driver pays a fee to the passenger
Bolt platform works by matching the closest driver to the passenger. The trips should not be organised outside the platform. You can help us to keep the platform safe and secure by reporting any passengers who offer to do pre-arranged trips. You can provide all the needed information to our Support team via in-app.
Driver price manipulation
Any attempt by a driver to artificially increase the trip price is considered irregular activity. Examples of price manipulation:
- Starting a trip before picking up the passenger
- Not ending the trip after dropping the passenger off
- Taking an unnecessarily longer route
- Accepting an order and not driving to the passenger to get the cancellation fee
- Disabling GPS during the trip
- Using an unofficial version of the Bolt driver app.
Campaign bonus irregular activity
Fraudulent drivers use fake trips to qualify for campaign bonuses. Signs of fake trips include:
- Self-orders
- Excessive trips with the same passenger, device, or payment instrument
- Excessive orders where a passenger is using a promo code
- Unusual trips (abnormally short or long trips)
- Using a 3rd party service that generates fake trips for the driver
- Trips with payment problems (failed credit card payments or chargebacks).
