If you lost your phone, please contact our Support team via email. The local emails are available on our website - select your city and scroll down to the Contact Us section.
If you lost other item(s), you can contact the driver in the app within 24 hours from the end of your trip. Check your Ride history and select your trip to contact the driver.
If more than 24 hours have passed, follow the relevant instructions:
- If it was a Black Cab trip, please contact TfL's Lost Property Enquiry service ↗ as the driver is advised to drop items with TfL or their local police station.
- For all other trips, please contact our Support team by reporting an issue with this trip (go to Ride history and select your trip) and share a description of your item.
We'll do our best to help get your item back - however, please keep in mind that Bolt is not responsible for items lost during trips.
Unclaimed items stored in Bolt facilities will be disposed of, recycled or donated (if appropriate) after three months. Any personal data will be securely removed.
