Introducing Scheduled Rides — a convenient way to book upcoming trips
17 Apr 2024
14 Nov 2023
At Bolt, safety comes first. That’s why we have Safety Toolkits for drivers and passengers to protect them before, during, and after rides. And offline trips outside the app are the main threat to their safety.
An offline trip happens when, upon accessing the pickup location and the passenger’s contact details, the driver cancels the trip in-app but completes it offline. Alternatively, the initiative might come from a rider.
While having a regular ride, you have access to our Safety Toolkit’s features:
All these features are unavailable during offline trips, taking any issue longer to investigate.
It’s a fraud, which means your driver account will be suspended or deactivated.
Moreover, any incident that occurs offline is difficult to track and investigate by our Safety team. And it’s not covered by insurance.
During the offline trip, you also cannot access our safety features for drivers.
If a driver or rider insists on an offline trip, cancel the ride and report it via the app or email ghana@bolt.eu.