BOLT PLUS Subscription Terms

BOLT PLUS Subscription Terms — Ghana

Last updated: September 2026

You may download an offline version of these terms for your records and future reference here.

This document sets out how you purchase and use Bolt Plus benefits offered by Bolt Operations OÜ, a private limited liability company incorporated and registered under the laws of Republic of Estonia with registration code 14532901, registered office Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia (hereinafter “Bolt”). The purchase and use of Bolt Plus benefits is subject to these terms and explicitly incorporated into the applicable Terms and Conditions for Passengers available at www.bolt.eu/en-gh/legal and Terms and Conditions for Clients available at www.food.bolt.eu/en-gh/legal (collectively referred to as “Terms”). These terms apply to Bolt Plus subscriptions purchased in the Republic of Ghana, are governed by the laws of Ghana, and are read together with the Bolt Balance Terms and Conditions.

Information about Bolt and your rights

Bolt is Bolt Operations OÜ, a private limited liability company registered in the Republic of Estonia under registration code 14532901, whose registered office and place of registration is Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia. The names of Bolt’s office bearers are available on request from customer support. Bolt can be contacted through the Support section of the Bolt App, at

• website: www.bolt.eu/en-gh;

• email: [email protected]; and

• post: Bolt Operations OÜ, Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia.

The full price of your Bolt Plus subscription, including all taxes and levies, is shown in Ghana cedis (GHS) in the Bolt App before you subscribe. The minimum duration of your subscription is one month or one year, depending on the plan you choose, and it renews automatically for successive periods of the same length until you cancel it. The manner of payment, the security procedures Bolt applies to payment and personal information, and Bolt’s privacy notice are described in Sections 2 and 6 of these terms. Bolt’s cancellation and refund policy is set out in Section 3, and the route for complaints is set out in Section 7.

Nothing in these terms limits or excludes any right given to you by the Electronic Transactions Act, 2008 (Act 772) or by any other law of Ghana. Under section 54 of that Act, any provision of an agreement that purports to exclude those rights is void.

How does Bolt Plus work?

Bolt Plus is a monthly or yearly subscription service. Bolt Plus subscribers receive special access to promotional offers and discounted rates for selected goods and services offered via the Bolt Platform, as well as other ancillary benefits indicated in each Bolt Plus subscription offer available through the Bolt Platform. Bolt Platform means the mobility and delivery platforms operated by Bolt and known respectively as the ‘Bolt App’. You can use Bolt Plus benefits only in the country where you have purchased a subscription. Bolt Plus is an automatically renewing service charged monthly or yearly depending on your subscription model, which you can choose when subscribing to Bolt Plus through the Bolt Platform. You can cancel your Bolt Plus benefits following the instructions in Section 3 below.

Bolt Plus is a paid subscription service provided by Bolt to its users (“Bolt Plus subscription”). It allows users to benefit from discounted mobility and/or delivery services, discounted goods as well as other ancillary benefits (collectively called “Benefits”). Benefits may be related to services provided by Bolt as well as by third party service providers, in which case your ability to use Benefits will always be subject to availability of third party services as well as confirmation of a service request you make through the Bolt Platform.

Bolt Plus Benefits as well as other terms and relevant details, such as conditions on where and when Benefits can be used, subscription fee, term and recurring billing interval will always be available for you under your Subscriptions section in the Bolt App. Please always review Benefits and any further conditions on your Bolt App before subscribing. Also, please note that Benefits are subject to change so please regularly check current details in the Bolt App.

Duration and Charges

You will be charged a Bolt Plus subscription fee when you make a purchase on the Bolt App (hereinafter “Subscription Fee”), except for the cases when you are offered a free trial. This will be an automatically recurring subscription, meaning that you will be charged the Subscription Fee again at the moment the subscription renews. If you have been offered a free trial, you will be charged a Subscription Fee first when your free trial expires.

When purchasing a Bolt Plus subscription you authorise Bolt and/or its affiliates to charge a Subscription Fee to your selected payment method at the start of your subscription period as well as for each subsequent billing cycle at the moment of auto-renewal, until you cancel your Bolt Plus subscription (see Sections 3 and 8 for details).

Recurring payments will be charged to the same payment method you have selected when subscribing for the Bolt Plus subscription for the first time, unless you have changed the payment method for your Bolt Plus subscription. Bolt Balance Terms and Conditions may apply to your Bolt Plus subscription. Bolt is not responsible for any card charges or for any overdraft fees you may incur. In addition, if your primary payment method is declined or is no longer available to Bolt, you authorise Bolt to charge any other payment method that you have added to your Bolt account and selected for use with Bolt Plus. Bolt will not charge a payment method that you have not registered and selected. Bolt may make several attempts to charge a Subscription Fee on your payment method. Please note that in case your payment methods available in the Bolt App are declined or payments fail in any other way, Bolt is authorised to pause or to cancel your Bolt Plus subscription and your Benefits will expire at the end of the current billing cycle.

If you have chosen a yearly subscription, we will notify you about your upcoming auto-renewal at least 30 days in advance.

You can always find your Bolt Plus subscription details including information about auto-renewal and next billing cycle in your Bolt App by going to the Subscriptions section in the Bolt App. You will also be able to cancel your Bolt Plus subscription there or via the ‘model cancellation form’ set out in Section 8.

The Bolt Plus Subscription Fee is inclusive of VAT. You will always see the Subscription Fee breakdown in the relevant payment receipts from Bolt. A receipt will be sent to you each time your Bolt Plus subscription renews.

Cancelling Bolt Plus Subscription

3.1. Right of Cancellation

You may cancel your Bolt Plus subscription in your Bolt App (Profile -> Subscriptions -> Manage Subscription -> Cancel Subscription) up to 24 hours prior to the end of the billing cycle (which you can always see in your Bolt App) to make sure that your Bolt Plus subscription does not auto-renew. If you want to cancel your Bolt Plus subscription later than 24 hours prior to the next billing cycle but before the beginning of your next billing cycle - please contact our customer support team (via the Support section of your Bolt App). In such a case, you do not have a right to end the contract, but Bolt will try to find an acceptable solution for you.

Please note that, when you cancel your ongoing Bolt Plus subscription, the termination becomes effective at the end of the billing cycle save for the exception of a free trial and the cancellation rights described in Section 3.2 below. Unless you are subject to a free trial, you will continue to have access to your Bolt Plus Benefits until the end of the current billing cycle and the auto-renewal will not occur until you re-subscribe again.

Please also note that the Subscription Fee is non-refundable, meaning cancellation of your ongoing Bolt Plus subscription will not result in any refunds from Bolt to you, except for cancellations under Section 3.2 and except where you exercise a right of cancellation or refund given to you by the law of Ghana. Where a refund is due, Bolt will make the refund to the payment method you used for the original transaction. You may instead ask Bolt to credit the refund to your Bolt Balance account. In order to request a refund, please contact our customer support (via the Support section of your Bolt App).

3.2. Statutory grace period

You may cancel a transaction for the supply of services within seven days after the date on which the agreement was concluded, without giving a reason and without penalty. That grace period does not apply where the services began with your consent before the end of the seven days. Because your Bolt Plus Benefits become available to you as soon as your subscription is activated, and you ask us to make them available at that point, the statutory grace period will usually not apply to your Bolt Plus subscription.

To cancel under this Section 3.2, follow the cancellation steps in Section 3.1 above, or use the model cancellation form in Section 8, or contact customer support through the Support section of the Bolt App.

To exercise a right of cancellation under this Section 3.2 outside the Bolt App, you must inform us, Bolt Operations OÜ, Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia, by email to: [email protected], of your decision to cancel this contract. You may use the model cancellation form referred to in Section 8 of these Terms, but it is not obligatory.

Bolt Plus Subscription Limitations

Bolt Plus subscription Benefits are personal to you and applicable only to your Bolt account.

In case of spotted usage irregularities (such as suspected abuse of Benefits, suspected transfer of Benefits to other persons), breach of the Terms, suspected failure to comply with applicable laws, any other harm or detriment towards Bolt and/or third party service providers on the Bolt App, Bolt may suspend availability of your Bolt Plus Benefits without prior notice and limit your future access to a Bolt Plus subscription or any other similar service. Your billing cycle will be automatically extended by the duration of the suspension, so that you do not incur any costs for the duration of the suspension. On request, Bolt will tell you the reason for a suspension and you may challenge it through the Support section of the Bolt App.

Bolt Plus subscription Benefits are only applicable in the country where you have originally purchased the Bolt Plus subscription, which for these terms is Ghana. The Benefits may vary depending on the city you are using the Bolt Plus subscription in.

Bolt reserves the right to withdraw the Bolt Plus subscription service in one or several markets (cities or countries) at its own discretion at any time. We will inform you of the withdrawal from the market at least 30 days in advance and let you use Bolt Plus subscription until the end of the billing cycle. Should Bolt for some reason be unable to provide the Bolt Plus subscription until the end of the billing cycle, Bolt will issue you a refund for the remainder of the billing cycle to the payment method you used for the original transaction.

Changes to Bolt Plus and these Terms

Bolt reserves the right to change Bolt Plus Benefits, Subscription Fee and other applicable conditions at its sole discretion. Significant changes to the Bolt Plus subscription Benefits and/or Bolt Plus Subscription Fee increase will only apply from the next billing cycle after auto-renewal.

Bolt will always notify you about any significant changes to the Bolt Plus Benefits, other conditions and/or these Terms via email in advance of the next billing cycle and auto-renewal. In case of an increase in the Bolt Plus Subscription Fee, Bolt will give you a 30 calendar-day advance notice via email. If you do not wish to accept changes in Benefits and/or price change, you can cancel your Bolt Plus subscription as per Section 3 above. Any notice of a change will tell you what is changing, the new Subscription Fee where it changes, and that you may cancel before the change takes effect without penalty.

Your Personal Data

Your personal data is processed by Bolt always in accordance with our Privacy Notice(s) (available at www.bolt.eu/privacy and www.food.bolt.eu/legal) and with the Data Protection Act, 2012 (Act 843). Your usage of the Bolt Plus subscription will not result in collection of additional personal data, except where you would like to use Bolt Plus Benefits offered on your birthday, in which case your birth date is required.

Complaints and contact details

Nothing in these terms limits or excludes any right given to you by the Electronic Transactions Act, 2008 (Act 772) or by any other law of Ghana, and under section 54 of that Act any provision purporting to exclude those rights is void. If you would like to complain to Bolt, please notify us within a reasonable timeframe of any issues. You may contact us by using the Support function in your Bolt App.

These terms are governed by the laws of Ghana. If a dispute cannot be resolved in agreement between you and Bolt, it shall be submitted to the courts of Ghana, which have exclusive jurisdiction.

Model Cancellation Form