OVERVIEW
Rejection triggers are a set of automatic triggers designed to help you manage order flow more smoothly, reduce unnecessary rejections, and maintain a positive experience for your customers, even during your busiest or most challenging moments.
These triggers are based on live rejection signals detected in real time. The goal is to step in early, before a situation escalates, so that you can keep operating with less friction.
You remain in control at all times. These are guardrails to support you, not restrictions on how you operate.
Why we use triggers
Rejections hurt your business. They affect your metrics, frustrate customers, and can lead to cancellations. Rather than waiting for problems to compound, we want to help you avoid unnecessary rejections before they happen.
We've built a system that detects patterns in your live order activity and responds with a light-touch nudge or an automatic adjustment, giving you tools to manage the situation without having to handle it manually in the middle of a rush.
You can always review your Trigger History under the Availability History tab in the Merchant Portal.
Offline Mode
For when you cannot accept new orders.
What happens
If we detect 1 repeated rejections caused by a device issue within a day, or a rejection because your place is closed, we'll automatically take you offline. This stops new orders from coming in while you have an active issue.
Why we do this
When you're having a technical problem or you're not open, orders keep arriving and getting rejected, which harms your metrics and creates a poor experience for customers. Taking you offline prevents that cycle from happening.
Getting back online
Whenever you're ready to take orders again, just go back online the same way you do at the start of any day. You're in full control, and no one needs to do it for you.