You can cancel your order in-app in the following scenarios:
- Before the restaurant accepts the order
- In case of scheduled orders, before the restaurant starts preparing the order (depending on the restaurant)
- If there’s a significant order delay (specific to your city).
If you cancel your order, you won’t be charged for it.
If you want to cancel your order for any other reason, please contact Support.
If you have made a mistake with your order, please proceed in the appropriate manner:
Adding/removing an item to/from your order
It is not possible to amend a confirmed order. As such, please place a new order with your desired item(s).
Changing or swapping items in your order
Please call the restaurant to change or swap any items in your confirmed order.
Kindly note that the restaurant may not be able to fulfil the request if the requested items are:
- Not available or out of stock
- Priced differently.
Adding/changing delivery notes
Please contact the courier directly to provide them with the details.
You will be able to call the courier through the app once they have picked up your order from the restaurant.
Changing the delivery address
Please contact Support through the app for help with this. Delivery address cannot always be changed, but our team will assist you if it is possible.
Changing the delivery method
The option to switch between pickup and delivery (and vice versa) is not available. Please make the necessary plans to ensure you are available to receive or collect your order.
Changing the delivery time
- Delivery: Once the order is accepted, it is not possible to amend the delivery time.
- Pickup: Please call the restaurant to arrange a later pickup time.
Switching your payment method
Your selected payment method is billed once you confirm your order. It is not possible to switch or change this hereafter.
