Safer journeys with Bolt
Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.
Looking for driver safety info? Check our driver safety page.
Peace of mind, every time you ride
Share Location
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Emergency Assist
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.
Rate your driver
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
Your number stays private
When you make a call via the Bolt app, your phone number remains hidden.
Safety tools
Safety Tools are activated in the app during every ride, allowing riders easy access to a number of options in case of emergencies.
Ride checks
When you request a ride, you will see your driver's photo, his/her rating, as well as the make and model of the car, its registration plate, and color. You will also get a push notification reminding you to make sure the car and driver's information aligns with the information provided in the app. If either the driver or car is not the same as in the app please report the inconsistency via the app.
Share Location
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Emergency Assist
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.
Rate your driver
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
Your number stays private
When you make a call via the Bolt app, your phone number remains hidden.
Safety tools
Safety Tools are activated in the app during every ride, allowing riders easy access to a number of options in case of emergencies.
Ride checks
When you request a ride, you will see your driver's photo, his/her rating, as well as the make and model of the car, its registration plate, and color. You will also get a push notification reminding you to make sure the car and driver's information aligns with the information provided in the app. If either the driver or car is not the same as in the app please report the inconsistency via the app.
These innovative features ensure our riders always feel safe and comfortable while riding with Bolt.
Products, features, and insurance coverage vary by country. Some features listed here may not be available in your app.
Ride Insurance
Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.
GPS tracking of rides
All rides are GPS-tracked and their routes are recorded.
Driving shift limits
A consecutive driving hours limit allows drivers to get sufficient rest and always stay fresh and alert at the wheel.
Ride-time tracking
This functionality allows us to detect any unexpected & excessively long stops during rides.
Collaboration with Feminoteka
Our collaboration with partner expert organization Feminoteka resulted in a series of safety training for drivers and training for our internal Customer Service teams on how to address safety-related reports. Feminoteka also offers psychological assistance to our passengers if required.
Ride Insurance
Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.
GPS tracking of rides
All rides are GPS-tracked and their routes are recorded.
Driving shift limits
A consecutive driving hours limit allows drivers to get sufficient rest and always stay fresh and alert at the wheel.
Ride-time tracking
This functionality allows us to detect any unexpected & excessively long stops during rides.
Collaboration with Feminoteka
Our collaboration with partner expert organization Feminoteka resulted in a series of safety training for drivers and training for our internal Customer Service teams on how to address safety-related reports. Feminoteka also offers psychological assistance to our passengers if required.
Staying safe before, during and after your ride
Before
Check that the driver’s face, car make and registration plate match those shown in the app.
During
Our Share Ride Details and Emergency Assist features allow you to ride without worry.
After
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
Safety on two wheels
We’re constantly working on features that ensure you reach your destination quickly and conveniently, but above all — safely.
Beginner mode
We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.
Cognitive reaction test
Designed to reduce the number of users that decide to ride our scooters while intoxicated.
Tandem riding detection
A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.
Beginner mode
We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.
Cognitive reaction test
Designed to reduce the number of users that decide to ride our scooters while intoxicated.
Tandem riding detection
A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.
Rider Safety FAQ
All vehicles must be 4-door, have working seat belts, and have air conditioning. They are also required to be clean and well-maintained inside and out.
We carry out regular monthly maintenance checks to ensure that our electric scooters and bicycles are always in the best condition. In the event of unusual wear and tear, we instantly suspend the vehicle's availability on our app until further inspection by our team.