Bolt Balance is an in-app virtual payment method you can use to pay for services on the Bolt platform.
To view your balance, go to the Payment section in your app. Your balance can be either positive or negative - in both cases, it will be automatically applied to your next order, no matter which Bolt service you’re using.
- If your Bolt Balance is positive, it means you've received a refund or compensation to your Bolt account. This amount will automatically be used toward your next order.
- If your Bolt Balance is negative, it means a payment for a previous order failed and needs to be settled.
There are two ways to settle a failed payment:
- Top up your balance in the app under the Payment section.
- Place a new order—the outstanding amount will be added to the total cost of the new ride.
Note:
- Bolt Balance cannot be used with cash rides.
- If you don’t see your balance, either it's zero or you're using an outdated version of the app. Please update your app to the latest version.
- Bolt Balance can only be used in the currency it was issued in. If you travel to a country with a different currency, your Bolt Balance will not be available. It is not possible to convert it.
