Terms and ConditionsHow can we help?Explore terms and conditions documents for Bolt services.RidesPlatform Terms for Ride-Hailing Services: Customers (IT) (in ENG) (effective as of 10.06.2026)Platform Terms for Ride-Hailing Services: Service Providers (IT) (in ENG) (effective as of 26.09.2025)Internal Complaint-Handling System RulesView moreOtherBolt’s Commitment to Accessibility Bolt Balance Terms and Conditions (effective as of 21.07.2022)View moreComplaintsReport illegal content or appeal Bolt decisions.Submit
RidesPlatform Terms for Ride-Hailing Services: Customers (IT) (in ENG) (effective as of 10.06.2026)Platform Terms for Ride-Hailing Services: Service Providers (IT) (in ENG) (effective as of 26.09.2025)Internal Complaint-Handling System RulesView more
OtherBolt’s Commitment to Accessibility Bolt Balance Terms and Conditions (effective as of 21.07.2022)View more
