Terms and ConditionsHow can we help?Explore terms and conditions documents for Bolt services.RidesPlatform Terms for Ride-Hailing Services - Service Providers (IT) (in ENG) (effective as of 02.09.2026)Platform Terms for Ride-Hailing Services - Customers (IT) (in ENG) (effective as of 01.09.2026)Internal Complaint-Handling System RulesView moreOtherBolt’s Commitment to Accessibility Bolt Balance Terms and Conditions (effective as of 21.07.2022)View moreComplaintsReport illegal content or appeal Bolt decisions.Submit
RidesPlatform Terms for Ride-Hailing Services - Service Providers (IT) (in ENG) (effective as of 02.09.2026)Platform Terms for Ride-Hailing Services - Customers (IT) (in ENG) (effective as of 01.09.2026)Internal Complaint-Handling System RulesView more
OtherBolt’s Commitment to Accessibility Bolt Balance Terms and Conditions (effective as of 21.07.2022)View more
