As coronavirus cases continue to spread throughout the world, we wanted to highlight the measures that we as a company are taking to minimise the spread of the virus. We also want to highlight the precautions that we can all be taking and where you can get the most accurate, up-to-date information regarding the outbreak.

Are Bolt’s services affected?

Bolt ride-hailing services are functioning as normal. We’re also ready to work with local health authorities should the situation require it.

Ride-hailing: the launch of Bolt Protect

To date, we’ve launched Protect ride-types in over 15 cities across the globe. All Bolt Protect cars have a protective plastic sheet installed between the front and rear seats to limit airflow around the car. Drivers have also been asked to ventilate their cars by keeping the back windows open throughout the day.

We encourage all of our passengers to choose the Protect ride-type, where possible. Where this option isn’t available right now, we ask people to take the back seat, choose an in-app payment method and sanitise their hands immediately before and after riding.

We also used it as an opportunity to remind them of the latest practical tips from the World Health Organization (WHO), such as:

1. Stay at home if you feel unwell;
2. Wash your hands regularly and use an alcohol-based hand sanitiser;
3. Covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
4. Avoid close contact with anyone showing symptoms of respiratory illness.

This is good advice for all of us, so please ensure you’re doing all you can to prevent the spread.

What about Bolt offices?

All Bolt employees are welcome to work from home, if their work allows them to do so.

We will continue to monitor the latest advice from national governments, as well as the World Health Organization to ensure that both our users and internal employees are kept as safe as possible.

More specific questions and answers

Please check the more specific Q&As below for more detailed information. If you still have questions, please don’t hesitate to reach out to our Customer Support team.

Ride-hailing

What if I believe my driver is ill? Can I ask them to stop the ride?

If you think that being in the car with your driver may be harmful to your health, you always have the right to politely explain the situation to them and end the trip.

What if my passenger appears to be ill? Can I stop the ride and ask them to leave the car?

If you suspect that being in the car with your passenger may be harmful to your health, you always have the right to politely explain the situation to them and end the trip.

Will Bolt provide any precautionary measures (hand sanitiser, face masks) to drivers?

In several countries, we’re making hand sanitiser available to our drivers.

Where can I get up-to-date information about Coronavirus?

The best source of information regarding the Coronavirus (COVID-19) pandemic is the World Health Organization. The “Advice for the public” section of their website offers the latest practical tips and information on the outbreak.