Terms and ConditionsHow can we help?Explore terms and conditions documents for Bolt services.Bolt for BusinessGeneral Terms and Conditions for Bolt Business accountView moreDeliveryGeneral Terms to Bolt Food delivery service with the Delivery PartnerGeneral Terms to Bolt Food delivery service with the ClientOffers Addendum for Partners (in English)View moreRidesPlatform Terms for Ride Hailing Services: Service Providers (KE) (in ENG) (effective as of 01.10.2025)Branding: General Terms (Kenya)Platform Terms for Ride-Hailing Services: CustomersView moreOtherBolt’s Commitment to Accessibility Family Profile Terms and ConditionsBolt Balance Terms and Conditions (effective as of 21.07.2022)View moreComplaintsReport illegal content or appeal Bolt decisions.Submit
DeliveryGeneral Terms to Bolt Food delivery service with the Delivery PartnerGeneral Terms to Bolt Food delivery service with the ClientOffers Addendum for Partners (in English)View more
RidesPlatform Terms for Ride Hailing Services: Service Providers (KE) (in ENG) (effective as of 01.10.2025)Branding: General Terms (Kenya)Platform Terms for Ride-Hailing Services: CustomersView more
OtherBolt’s Commitment to Accessibility Family Profile Terms and ConditionsBolt Balance Terms and Conditions (effective as of 21.07.2022)View more
