Driver information and guidelines

Bolt's commission fee is 25% (+VAT), which is 30.25% in total. The commission fee is deducted from the final price of all trips made on the platform. Bolt's commission fee is 25% (+VAT), which is 30.25% in total. The commission fee is deducted from the final price of all trips made on the platform, including cash trips. Please note that the commission fee may vary depending on the city. Please note: Trips that have been canceled are also subject to a commission fee. The commission fee does not apply to tips left by customers and fees for entering the territory of Jurmala and the airport. as well as driver bonuses.

The new driver must enter your invitation code during registration, which you can find in your driver profile under the “Settings” section (example image below). Invite a new driver with your code and, as soon as he has completed at least 60 trips, you will receive a €100 bonus.

Please note: in order for the bonus to be applied, the new driver must provide your code in the appropriate field of the registration form during registration , and must also enter it correctly . The bonus will not be awarded if the new driver changes fleet before completing 60 trips.

Promo codes or other promotions may be applied to passenger orders. Promotions may be applicable to both card payments and cash trips. The discount amount will be added to your balance by Bolt. When the discount is applied to a cash trip, you will receive a notification as shown in the screenshot below. When the discount is applied to a cash trip, you will receive a notification as to how much to charge the customer and how much you will earn. See the screenshot below. The app will show the amount of payment to be withheld from the passenger, as well as the amount you earn. Important: Please remember that when a passenger pays with a payment card through the app, they do not have to pay cash for the trip.

You will receive compensation for canceled orders if you are already on your way to the customer or are already waiting for the customer at the call point, but the customer cancels the trip. You will receive payment for a canceled order in the following cases: - If a customer cancels an order more than 2 minutes after you have confirmed the order and have traveled most of the way to the customer. - If the customer does not arrive at the call location within 5 minutes.If the customer does not arrive at the call location within 5 minutes after you have marked your arrival The customer will be notified in the app that a cancellation fee will be applied. If the order is canceled and the customer is charged a cancellation fee, the waiting fee will not be charged. Will pay attention to: - Cancellation fees may not be charged if the time spent traveling to the customer exceeds the previously scheduled time. - The cancellation fee currently only applies when the customer has selected a bank card as the payment method. - The passenger canceled the order within the allowed time period after you accepted it (within 2-5 minutes); - You waited for a passenger far from the passenger's designated call point or continued driving after you had already checked in. Please note that the cancellation fee is subject to Bolt's commission.

Driver level reflects the number of good trips you have made. The level is calculated based on the results of the last 100 trips you have accepted and committed to - regardless of whether the order arrived within or outside the radius you specified. What are good and bad trips? Good trips: All trips are considered good by default Bad rides: A ride is considered bad if: - The passenger cancels the trip because you do not start moving to the starting point of the trip; - The passenger cancels the trip for safety reasons after you have noted that the trip with the passenger has begun; - You start the trip even though the passenger has not boarded the car; - You cancel the trip before arriving at the starting point of the trip; - You cancel the trip after arriving at the starting point of the trip, but have not tried to contact the passenger; - The passenger rates the completed trip with 1 or 2 stars, indicating that the reason for such a rating was the cleanliness of the car, the safety of the trip, or your actions; - The passenger contacts Customer Support after the trip due to health, safety or other similar concerns.

After each trip, immediately check if the customer has left any belongings behind. If you find any belongings left behind, follow these steps: - Once the ride is over, you will have 24 hours to contact the passenger. Use the call option in the app to contact them. - The passenger will also have 24 hours to contact you and discuss how to retrieve the items left behind. Please return these items at no additional cost. - If you are not sure which passenger owns the items or cannot agree with the passenger on the transfer of the items, please contact the Customer Support team by sending a message through the app or writing to latvia-driver@bolt-drivers.com , and inform the nearest police station where the items were delivered.

We understand that not all trips will be 5-star, but we expect professionalism from you when dealing with difficult customer situations. We apologize for any negative experience you may have had. In cases where a customer has soiled the car, proceed as follows: - Take and send us photos of what happened and what was dirty. - Go to a car wash or dry cleaner and keep the receipt for the services received - Take a photo of the check and send it to us, - We will examine the damage caused and, if necessary, provide you with compensation. We will examine the damage caused and, if necessary, provide compensation for cleaning expenses, covering 50% of the total amount, but not more than 50 EUR. - Important: To receive compensation, remember that after a customer has soiled your car, it is not possible to accept new orders.

Every vehicle used for commercial passenger transport must be equipped with identification plates indicating the platform and the name of the carrier. If you have not yet equipped your vehicle, you will find useful information here:

The fee for entering the Jurmala toll area in the amount of 3€ will be automatically applied to the price of the trip (excluding the commission fee) if you enter the toll area with a passenger during the trip. The entrance fee does NOT have to be requested by the passenger and must be paid by the driver himself (on the day of entry by 23:59 either at Jurmala toll machines or through parking payment apps, such as “Mobilly”). Take into account: - The fee for entering the Jurmala toll area is charged all year round. - If you are picking up a passenger in the toll area or are already in the Jūrmala toll area, the entry fee will not be added to the order! If you do not want to place such an order, you can cancel it. Also, a fee of 2€ (excluding commission) is automatically applied to entry into the paid parking lot of the airport “Riga”. This entry fee also does not have to be requested from the passenger and must be paid by the driver himself. In the upper zone near “Departure”, passengers are only allowed to be dropped off, not picked up! Note: The Jurmala paid area and the Riga Airport paid parking lot are the only areas for which an additional fee is applied. Please note that the fee for entering other paid parking lots or areas will not be applied. The Jurmala paid area and the Riga Airport paid parking lot are the only areas for which an additional entry fee is automatically applied on the Bolt platform, which is paid by the customer. Please note that the fee for entering other paid parking lots or areas will not be applied and reimbursed.