Frequently Asked Questions (FAQs) for Drivers

To wrap your car and start participating in the wrapping campaign, you will need to apply by filling out this form.

After receiving your application, you will receive a response from us within 2 business days.

• If your application is rejected: you will receive a message with the reasons why your car cannot participate in the wrapping campaign.
• If your application is approved: you will receive a message with the contacts of our cooperation partners and you will be able to make an appointment for your car wrapping.

If you want "Bolt" to cover the costs of wrapping your car and find an opportunity to participate in the wrapping campaign, you must fill out an application and wait for "Bolt" to respond to you about whether your car can participate. If you apply for wrapping without "Bolt" approval, you will have to cover the costs of wrapping yourself - without a guarantee that your car will be able to participate in the campaign.

How to accept a booked trip?

View available trips:

Before going online, tap the flag that says Newly booked trips on the app’s main screen. You can also find such trips by tapping Inbox and Booking requests.

Select the booking(s) that suit you and confirm.

The booked trips that you have confirmed are visible in Inbox > Booking requests > Accepted. You will see the confirmed fixed price, time, and time you need to be online.

How to take a booked trip?

Each booked trip has a specific time you need to be online — this will serve as confirmation that you are ready to take the booked trip. Otherwise, the trip will be assigned to another driver.

From now on, you will only receive orders that do not overlap with the booked trip, and ensure that you will be in the vicinity of the booked trip's starting point.

When you are ready to go to the required starting point, click the Start ride button on the main screen.

Click I have arrived when you are at the specified starting address.

Once you mark your arrival, the passenger will have 5 minutes to arrive.

Once the passenger has boarded the car, mark that the trip is starting - do not do it early.

Please note: the 5 minutes for the passenger to arrive are counted from the passenger's specified starting time. If you arrive earlier, the additional waiting time is not compensated.

How do I cancel a booked trip?

If you need to cancel an order, before the trip to the passenger's specified starting address has started:

find the corresponding order in the Accepted view;

click Cancel;

If you need to cancel a ride when the ride to the passenger's specified start address is due to start or has already started:

tap Start Ride;

tap Cancel.

Please note:

Cancelling such rides at the last minute may negatively impact your Driver Level, but will not affect your Trip Acceptance/Approval scores;

Repeatedly canceling booked rides may result in you losing access to this feature.

If the passenger does not arrive when you are at the specified start address:

wait the full 5 minutes allowed for the passenger to arrive for the ride;

tap Cancel and the app will automatically apply the cancellation fee to you.

Please note: If the passenger cancels the ride less than an hour before the booked ride start time, you will automatically be charged a cancellation fee.

How to accept a booked trip?

View available trips:

Before going online, tap the flag that says Newly booked trips on the app’s main screen. You can also find such trips by tapping Inbox and Booking requests.

Select the booking(s) that suit you and confirm.

The booked trips that you have confirmed are visible in Inbox > Booking requests > Accepted. You will see the confirmed fixed price, time, and time you need to be online.

How to take a booked trip?

Each booked trip has a specific time you need to be online — this will serve as confirmation that you are ready to take the booked trip. Otherwise, the trip will be assigned to another driver.

From now on, you will only receive orders that do not overlap with the booked trip, and ensure that you will be in the vicinity of the booked trip's starting point.

When you are ready to go to the required starting point, click the Start ride button on the main screen.

Click I have arrived when you are at the specified starting address.

Once you mark your arrival, the passenger will have 5 minutes to arrive.

Once the passenger has boarded the car, mark that the trip is starting - do not do it early.

Please note: the 5 minutes for the passenger to arrive are counted from the passenger's specified starting time. If you arrive earlier, the additional waiting time is not compensated.

How do I cancel a booked trip?

If you need to cancel an order, before the trip to the passenger's specified starting address has started:

find the corresponding order in the Accepted view;

click Cancel;

If you need to cancel a ride when the ride to the passenger's specified start address is due to start or has already started:

tap Start Ride;

tap Cancel.

Please note:

Cancelling such rides at the last minute may negatively impact your Driver Level, but will not affect your Trip Acceptance/Approval scores;

Repeatedly canceling booked rides may result in you losing access to this feature.

If the passenger does not arrive when you are at the specified start address:

wait the full 5 minutes allowed for the passenger to arrive for the ride;

tap Cancel and the app will automatically apply the cancellation fee to you.

Please note: If the passenger cancels the ride less than an hour before the booked ride start time, you will automatically be charged a cancellation fee.

If the map is not loading correctly or not loading at all, make sure you have a stable internet connection.

If you notice an incorrect address or missing streets on the map, please contact our support team at latvia-driver@bolt-drivers.com.