Terms and ConditionsHow can we help?Explore terms and conditions documents for Bolt services.Bolt for BusinessGeneral Terms and Conditions for Bolt Business (effective from 01.04.2023)View moreDeliveryInternal Complaint-Handling System RulesTerms and Conditions for Clients (effective as of 05.05.2025)Bolt Balance Terms and Conditions (effective as of 21.07.2022)View moreMicromobilityBolt E-Vehicles Global Terms of Service (effective as of 15.02.2026)“Bolt E-Vehicles Global Terms of Service (effective until 14.02.2026)Bolt Balance Terms and Conditions (effective as of 21.07.2022)View moreRidesInternal Complaint-Handling System RulesPlatform Terms for Transport Services: Customers (effective as of: 01.06.2026)Terms and Conditions for Clients (effective as of 05.05.2025)View moreOtherInternal Complaint-Handling System RulesBolt’s Commitment to Accessibility Bolt Balance Terms and Conditions (effective as of 21.07.2022)View moreComplaintsReport illegal content or appeal Bolt decisions.Submit
DeliveryInternal Complaint-Handling System RulesTerms and Conditions for Clients (effective as of 05.05.2025)Bolt Balance Terms and Conditions (effective as of 21.07.2022)View more
MicromobilityBolt E-Vehicles Global Terms of Service (effective as of 15.02.2026)“Bolt E-Vehicles Global Terms of Service (effective until 14.02.2026)Bolt Balance Terms and Conditions (effective as of 21.07.2022)View more
RidesInternal Complaint-Handling System RulesPlatform Terms for Transport Services: Customers (effective as of: 01.06.2026)Terms and Conditions for Clients (effective as of 05.05.2025)View more
OtherInternal Complaint-Handling System RulesBolt’s Commitment to Accessibility Bolt Balance Terms and Conditions (effective as of 21.07.2022)View more
