Platform Terms for Transport Services: Service Providers - including embedded financial services (Romania)
Published on: 22.09.2026
These Platform Terms apply solely to self-employed individuals (‘Service Providers’) that register with the Bolt Platform to access and review opportunities in Romania to provide Transport Services to Customers.
These Platform Terms apply to Service Providers that have opted in to the payment services provided by the Payment Services Provider. In order to provide Transport Services via the Bolt Platform using such payment services, you will be required to complete the Payment Services Provider's onboarding process and enter into its Connected Account Agreement, as further described in section 9. If the Payment Services Provider rejects your onboarding application, your opt-in shall have no effect and the standard Platform Terms applicable to Service Providers in Romania (without embedded financial services) shall continue to apply.
In the event of any conflict between these Platform Terms and the Connected Account Agreement, the Connected Account Agreement shall prevail with respect to payment services, and these Platform Terms shall prevail in relation to the use of the Platform.
Words and phrases capitalised in these Platform Terms have the meanings given in the glossary at section 17 below.
Important: To the extent that it is applicable to the present Platform Terms, if you are a Driver who accesses the Bolt Platform to review and fulfil Transport Service opportunities and is enrolled by another person or entity, then:
○ that other person or entity will be the Service Provider for the purposes of these Platform Terms; and
○ your engagement will be with that Service Provider, as their Appointed Driver, on terms agreed between you and them.
1. About Bolt and our relationship with you
1.1. Bolt operates an online platform in Romania (the 'Bolt Platform') that intermediates and matches independent professional transportation service providers ('Service Providers') with potential clients ('Customers').
1.2. As a Service Provider, you may:
1.2.1. (if you are a self-employed professional) register yourself as a Driver to access and review opportunities to provide Transport Services on your own behalf; and/or
1.2.2. register Appointed Drivers to access and review opportunities to fulfil Transport Services provided by you, in accordance with section 6.
1.3. You must pay a Commission to Bolt on amounts payable to you by Customers in connection with Transport Services, as set out in section 8.
1.4. The Bolt Platform is made available for your use at your discretion. These Platform Terms do not oblige any person to:
1.4.1. access the Bolt Platform to review opportunities to provide or fulfil Transport Services;
1.4.2. accept any request for Transport Services and/or Fare, or
1.4.3. provide or fulfil any Transport Services.
1.5. Nothing in these Platform Terms prevents any person from providing transport services independently of the Bolt Platform.
1.6. By accessing the Bolt Platform, you agree to appoint Bolt as your agent for the purpose of facilitating the sale of Transport Services to Customers, in accordance with section 7.
1.7. We will process your personal data and the personal data of any Appointed Drivers in accordance with the privacy notice(s) for Romania made available at https://bolt.eu/privacy.
1.8. As a provider of online intermediation services, Bolt and the Bolt Platform are subject to the rules on fairness and transparency for business users set out in the Platform to Business Regulations (EU: 2019/1150).
2. About these Platform Terms and the Bolt Platform
2.1. These Platform Terms:
2.1.1. take effect and apply to you from the date you opted in to the payment services provided by the Payment Services Provider, replacing and superseding in their entirety the standard Platform Terms applicable to Service Providers in Romania (without embedded financial services), which are suspended in full for so long as these Platform Terms apply to you, whether or not a given matter is addressed in these Platform Terms;
2.1.2. remain in effect until terminated by you or Bolt or by the Payment Services Provider in accordance with section 13; and
2.1.3. supersede all previous versions of the Platform Terms, however described.
2.2. Bolt may make changes to these Platform Terms and/or the Bolt Platform by providing you with at least fifteen (15) days’ notice before those changes take effect. If you do not agree with such changes, you can terminate your relationship with Bolt pursuant to section 13.
2.3. Bolt may also make changes to these Platform Terms or your use of the Bolt Platform immediately and without prior notice when:
2.3.1. you consent to the changes;
2.3.2. we make changes, updates or revisions to the Bolt Platform that are merely aesthetic, improve functionality, or that similarly do not significantly impact your use of the Bolt Platform;
2.3.3. we make changes, other than those set out in section 2.3.2, to introduce features on a temporary basis that are in a state of testing, trial, early access, preview or development;
2.3.4. the changes are urgently required to comply with applicable laws or regulations; or
2.3.5. we take urgent precautions in response to imminent dangers to Users, cybersecurity risks (including malware, spam or data breaches), or suspected unlawful or illegal activity.
2.4. When Bolt makes changes in accordance with sections 2.3.3 to 2.3.5 (inclusive), we will inform you of the relevant changes as soon as is reasonably practicable.
2.5. The content and functionality of the Bolt Platform is always provided on an “as is” and “as available” basis. By accessing and allowing access to the Bolt Platform, you acknowledge that:
2.5.1. Bolt makes no guarantee, whether express or implied, in respect of the availability of the Bolt Platform, its content or its function; and
2.5.2. Bolt may from time to time make features available on a temporary basis that are in a state of testing, trial, early access, preview or development.
3. Your rights of access to the Bolt Platform
3.1. Subject to these Platform Terms, we grant you a non-exclusive, revocable, and royalty-free right to use the Bolt Platform as made available to you, solely for the purposes of:
3.1.1. accessing and reviewing opportunities to provide Transport Services; and
3.1.2. providing Transport Services at your discretion.
3.2. The right granted under section 3.1 includes, as the case may be, your ability to grant Appointed Drivers a non-exclusive, revocable, and royalty-free right to use the Bolt Platform for those same purposes. This does not otherwise grant you, or any other party, the right to sub-license or transfer any rights to any third party.
3.3. You are solely responsible for ensuring that:
3.3.1. you are legally permitted to provide Transport Services; and
3.3.2. as the case may be, any Appointed Drivers acting on your behalf are legally permitted to fulfil Transport Services.
3.4. Without prejudice to section 3.3, a Driver’s right to access the Bolt Platform to review — and, where applicable, fulfil — opportunities to provide Transport Services is granted only:
3.4.1. for such periods that the Driver is lawfully permitted to provide or fulfil Transport Services. Accordingly, this right of access:
3.4.1.1. does not arise until you have arranged to provide Bolt with documentation reasonably required to verify the Driver’s eligibility to lawfully provide or fulfil Transport Services in the relevant market (including, where applicable, proof of the Driver’s right to work);
3.4.1.2. will immediately expire if the Driver is no longer legally permitted to provide or fulfil such services or if Bolt is unable to verify that the Driver is legally permitted to provide such services.
3.4.2. for such periods that a current and accurate photographic identity for the Driver has been submitted to Bolt, to ensure the Driver can be clearly identified by Users for safety and security purposes;
3.4.3. for such periods that the Driver is able to verify their identity and/or log-in credentials, to prevent unauthorised access;
3.4.4. in respect of access to any Category, only for so long as the Driver meets the applicable Category requirements, if any (see section 5.21 for more information);
3.4.5. (when you are a Driver) in respect of cash-paid Transport Services, only for such periods that you Account Balance is greater than negative (fifty Romanian lei) 50 RON, or such other more favourable amounts as may be shown in the Driver App (see section 5.24 for more information);
3.4.6. for such periods that use of the Bolt Platform would not cause significant harm to its integrity or reputation.
3.5. For the sole purpose of preventing unauthorised access, Bolt may from time to time:
3.5.1. request documentation it reasonably considers necessary to verify that Transport Services can be lawfully fulfilled; and
3.5.2. require Users to verify their identity and/or log-in credentials.
4. Information submitted to the Bolt Platform
4.1. You must ensure that any information provided to Bolt by you or, as the case may be, by any Appointed Driver is accurate and kept up to date, including (where applicable) names, contact details, photographic identification, driver or vehicle licensing details, addresses, company details, and tax registration information. You are also responsible for updating or removing any such information that is no longer accurate or relevant.
4.2. You are solely responsible for ensuring that all information and content submitted or uploaded to the Bolt Platform by you (or, if the case may be, by any Appointed Driver) is lawful. Bolt reserves the right to remove any illegal content from the Bolt Platform at any time, in accordance with its obligations under the Digital Services Act (EU: 2022/2065), which may occur without prior notice. If this happens, you will have the right to object in accordance with section 16.8.
4.3. Please note that Bolt may, after prior warning, suspend processing such objections if manifestly unfounded claims are submitted frequently, taking into account their volume, proportion, severity, and any bad-faith intent.
5. Transport Services
Overview
5.1. Subject to these Platform Terms, Drivers may access the Bolt Platform to review requests for Transport Services made by Customers and may choose to confirm their willingness to fulfil such requests.
5.2. Customers may request Transport Services to be provided immediately or, where available, at a specified time.
5.3. Customers must confirm in advance via the Bolt Platform whether they will pay for the Transport Services:
5.3.1. via the Bolt Platform (in which case Bolt will arrange to collect the amounts payable to the Service Provider as its agent, in accordance with section 7)
5.3.2. in cash (by paying the relevant Driver, who collects the payment on behalf of the Service Provider).
5.4. Bolt does not control Customers or Passengers and, as a result:
5.4.1. Bolt does not guarantee the availability of opportunities to provide Transport Services; and
5.4.2. Bolt is not responsible for the actions or inactions of Customers or Passengers.
Requests for Transport Services
5.5. In response to requests for Transport Services made by Customers, Bolt will, acting as the appointed agent of Service Providers in accordance with section 7:
5.5.1. determine an estimated Fare for the Transport Services to be agreed between Customers and Service Providers, taking into account:
5.5.1.1. the route and time of the requested Transport Services;
5.5.1.2. (where applicable) the Category requested by the Customer;
5.5.1.3. (where applicable) whether the Customer has requested immediate pick-up or a scheduled pick-up time; and
5.5.1.4. other marketplace factors such as the availability of and demand for Drivers.
5.5.2. subject to sections 5.6 and 5.7, invite Drivers within reasonable proximity of the pick-up location to indicate their willingness to fulfil the Transport Services, taking into account (for the purposes of determining the order and/or timing of such invitations):
5.5.2.1. the factors set out in section 5.5.1; and
5.5.2.2. other factors aimed at expediting the potential arrangement of Transport Services, including the estimated arrival time of Drivers at the pick-up location and whether Drivers are currently fulfilling other Transport Services.
5.6. Where available, in certain high-demand locations with a large number of online Users, such as airports, Bolt may implement a "first in, first out" queuing system for inviting Drivers to indicate their willingness to fulfil Transport Services. When such a queuing system is used, it will be shown to Drivers in the Driver App.
5.7. Drivers may refine the invitations they receive by setting filters and parameters such as preferred pricing components or distance radiuses for pick-up locations. The availability of this feature will be shown to Drivers in the Driver App.
5.8. To expedite the arrangement of Transport Services and minimise unsuitable matches, Bolt may take into account circumstances where significant negative interactions, feedback or complaints have previously occurred between a specific Customer and a specific Driver.
5.9. When a Driver is invited via the Driver App to indicate their willingness to fulfil Transport Services, the Driver App will display the following information:
5.9.1. the requested pick-up location;
5.9.2. the requested destination;
5.9.3. estimated net Fare;
5.9.4. whether the Customer will pay for the Transport Services via the Bolt Platform or in cash; and
5.9.5. where applicable, whether accepting or declining the invite will affect any driver performance metrics (e.g., acceptance metrics for optional requests).
5.10. Upon a Driver indicating their willingness to fulfil Transport Services, the relevant Customer will:
5.10.1. expect the Driver to proceed to the relevant pick-up point without unreasonable delay, or, if applicable, to arrive at the specified time; and
5.10.2. agree to pay you a Cancellation Fee in accordance with sections 5.16 and 5.17.
5.11. By accessing the Bolt Platform pursuant to these Platform Terms, you agree that any agreement for the provision of Transport Services made between you and Customers will be made at the expiry of the relevant Cooling-Off Period.
5.12. If the Transport Services commence, the Customer will agree to pay you:
5.12.1. the Fare; and
5.12.2. (if applicable) a Cleaning Fee, in accordance with sections 5.18 and 5.19.
5.13. You, and any Appointed Drivers, may cancel, decline or refuse any agreements for Transport Services at any time, subject only to the general prohibitions in section 10.
5.14. When Transport Services have concluded (or otherwise ended), the applicable Fare payable will be calculated on the basis shown to you or your Appointed Driver (as applicable) via the Bolt Platform prior to commencement of the Transport Services taking into account any applicable Toll Payments.
5.15. By providing Transport Services, you agree with Bolt that you will not improperly or dishonestly request, or permit others to request, any additional payments from Customers or Passengers in respect of the Transport Services that conflict with the terms of your agreement(s) with them. This includes requesting that Passengers pay for Transport Services in cash when it has previously been agreed that the Transport Services will be paid for via the Bolt Platform and collected by Bolt on your behalf.
Cancellation Fees
5.16. You agree that the applicable Cancellation Fee you may charge a Customer (to the extent permitted by applicable law), if the Customer cancels their request (or otherwise fails to enter into an arrangement) for Transport Services after expiry of the Cooling-Off Period, shall be the one displayed in the DriverApp as communicated via the Bolt Platform on a per-Category and/or per-service basis, subject to section 5.17. The Cancellation Fee shall be determined taking into account, as applicable, the criteria provided in section 5.5.1.
5.17. Bolt’s obligation to collect a Cancellation Fee is conditional upon you having a genuine intention to enter into an agreement to provide the applicable Transport Services. Bolt will not collect a Cancellation Fee on your behalf in circumstances where it appears that no genuine intention existed (for example, if no reasonable attempt was made by the Driver to arrive at the pick-up location at the relevant time).
Cleaning Fees
5.18. You may charge a Customer a Cleaning Fee if a vehicle is left soiled, stained or dirty by a Passenger in connection with Transport Services requested by that Customer. For this purpose, you appoint Bolt to collect up to RON 100 (one hundred Romanian lei) on your behalf, subject to section 5.19. In such cases, you must promptly notify us that a Cleaning Fee is payable through the Bolt Platform or by contacting our Support Team. For clarity, this does not prevent you from seeking additional sums directly from Customers, for example in the case of extensive damage, where lawful to do so. You are responsible for ensuring that your vehicle is adequately insured to minimise the impact of any such damage.
5.19. Bolt will not collect a Cleaning Fee on your behalf if you fail to provide sufficient evidence that the vehicle was soiled by the relevant Passenger, or if there is an undue delay in notifying us of the circumstances. We recommend that you obtain photographic evidence and submit all relevant information to our Support Team as soon as possible, when it is safe to do so.
How payments are collected
5.20. Where a Customer has agreed to make payment via the Bolt Platform, Bolt will collect amounts payable to you under these Platform Terms and forward them to you in accordance with section 9. Where a Customer has agreed to pay for Transport Services in cash, you are solely responsible for collecting such payments. Bolt is not obliged to collect or recover any cash payments on your behalf.
Access to Categories
5.21. Bolt may make different Categories available in a market to match: (i) Service Providers able to fulfil services in accordance with a given Category, and (ii) Customers who prefer services provided in accordance with that Category. For example, if an 'electric vehicle' Category is available, Bolt will aim to connect Customers selecting that Category exclusively with Service Providers operating electric vehicles.
5.22. The Categories available to a Driver will depend on factors relevant to each Category and the marketplace (for example, a Driver must use an electric vehicle to access the 'electric vehicle' Category). A Driver’s right to access a Category will lapse if the Driver no longer meets the requirements for that Category (see section 3.4.4).
5.23. For more information on the Categories available in a particular marketplace, please contact our support team.
Access to Transport Services Paid in Cash
5.24. To prevent excessive outstanding amounts being payable by you to Bolt, your right to access and review opportunities to provide Transport Services paid for by Customers in cash is granted only for so long as your Account Balance does not fall below negative (fifty Romanian lei) 50 RON, or such other more favourable amount as may be shown to you in the Driver App (see section 3.4.5).
5.25. If you do not wish to accept payments for Transport Services in cash, we can (where available) disable this functionality at your request. Please contact our support team to arrange this. Disabling cash payments may reduce your opportunities to provide Ride-Hailing Services.
Promotions
5.26. Bolt may, at its discretion, make promotions available to Service Providers under which Bolt will provide a benefit for their use of the Bolt Platform.
5.27. When a promotion is offered by Bolt to Service Providers:
5.27.1. Receipt of the benefit is subject to completion of the applicable requirements of that promotion.
5.27.2. The promotion is subject to compliance with these Platform Terms. Bolt reserves the right to deny the benefit of any promotion where there has been a breach of these Platform Terms, including where a Driver’s behaviour indicates participation in Prohibited Manipulative Conduct.
5.27.3. Access to the Bolt Platform will not be conditional on participation in or completion of any promotion.
5.27.4. You agree that Bolt may, where available, apply the value of a promotion by reducing the Commission otherwise payable by you to Bolt. This will not reduce the total value of the promotion to you.
6. Appointing Drivers to act on your behalf
Overview
6.1. Where available and applicable, you may register and appoint individuals as Drivers to fulfil Transport Services (i.e., 'Appointed Drivers'), in accordance with this section 6.
6.2. You are responsible for ensuring that any Appointed Drivers do not act in a manner that would cause you to breach these Platform Terms. You are therefore advised to review this section carefully and assess the suitability of individuals before making any appointments.
Making appointments
6.3. To make an appointment, you may use the web-access portal(s) made available by Bolt for this purpose. Bolt will then confirm whether any additional information is required, depending on the market in which the appointment is being made.
6.4. Although Bolt has no general right to veto or refuse the appointment of any suitably qualified individual as an Appointed Driver, an individual may not be registered as an Appointed Driver if Bolt has previously terminated:
6.4.1. its relationship with that individual as a Service Provider due to a material breach of their obligations in these Platform Terms (including any previous version); or
6.4.2. another Service Provider’s access (in whole or in part) due to that individual’s actions or omissions while acting as an appointed driver for that Service Provider, which caused a material breach of that Service Provider’s obligations under these Platform Terms (including any previous version).
6.5. The right of any Appointed Driver to access the Bolt Platform to review opportunities to fulfil Transport Services on your behalf is granted only for such periods that the Appointed Driver is lawfully able to fulfil Transport Services (see section 3.4.1). You must arrange to provide Bolt with copies of documentation to verify that Transport Services can be lawfully fulfilled by your proposed Appointed Driver(s), including (where applicable) evidence of their right to work in the relevant market.
6.6. If you have any queries on this process, please contact our support team.
Important provisions relating to Appointed Drivers
6.7. When you engage an Appointed Driver, you will continue to be fully responsible for ensuring that your obligations under these Platform Terms are met. All acts and omissions of any Appointed Driver will be treated as though they were your own. It is therefore your responsibility to ensure that any Appointed Driver does not cause you to breach these Platform Terms.
6.8. You acknowledge that you are fully responsible for the following in respect of each Appointed Driver:
6.8.1. agreeing and documenting the terms of their engagement by you, including any terms required under applicable law;
6.8.2. paying their remuneration, as agreed between you and the Appointed Driver;
6.8.3. the payment of any Commission payable to Bolt (in accordance with section 8);
6.8.4. compliance with all legal obligations arising from their engagement by you;
6.8.5. ensuring that the details provided to Bolt in respect of the Appointed Driver are correct and up to date; and
6.8.6. any content uploaded to the Bolt Platform by the Appointed Driver.
6.9. In respect of each Appointed Driver:
6.9.1. you warrant to Bolt that you have a lawful agreement with the Appointed Driver enabling them to lawfully review, agree to, and fulfil Transport Services on your behalf; and
6.9.2. you agree that Bolt may contact you from time to time regarding the Appointed Driver to expedite enquiries relating to rights of access (see sections 3.4 and 3.5) and investigations into unusual behaviour (see section 11).
6.10. For the avoidance of doubt:
6.10.1. save as required by sections 6.4, 6.5, and 6.9.1, Bolt does not impose any restrictions or requirements on the commercial arrangements made between:
6.10.1.1. you and your Appointed Drivers; or
6.10.1.2. your Appointed Drivers; and
6.10.2. nothing in these Platform Terms is intended to prevent any Appointed Driver from providing transportation services outside of the Bolt Platform.
7. Bolt’s role as your agent
7.1. By accessing the Bolt Platform pursuant to these Platform Terms, you grant us all rights necessary for us to comply with our obligations under these Platform Terms for the duration of our relationship, including by appointing us as your agent to negotiate the contract for Transport Services between you and Customers in accordance with these Platform Terms. This authorisation allows us, on your behalf, to carry out functions such as:
7.1.1. matching you and any Appointed Drivers with Customers, as described in section 5;
7.1.2. calculating and communicating all Fares, including estimated Fares and applicable Toll Payments, payable for Transport Services;
7.1.3. arranging collection of Fares, Cancellation Fees, and Cleaning Fees payable to you by Customers, and forward such payments to you; and
7.1.4. issuing receipts and/or invoices on your behalf.
For the avoidance of doubt, you remain free at all times to choose whether or not to provide Transport Services in response to a Customer request, as set out in section 5.13.
7.2. In respect of amounts collected, or to be collected, by us on your behalf in connection with these Platform Terms, you agree that payors’ payment obligations arising under any contract for Transport Services are deemed fulfilled when the respective payments are made available in our accounts.
7.3. You agree to provide us with any additional information that we may reasonably require, on request and from time to time, to enable Bolt to efficiently and lawfully fulfil its role as your agent in the applicable market(s) in accordance with these Platform Terms.
7.4. Bolt shall issue receipts and/or invoices (as appropriate) on your behalf and in electronic format in respect of amounts payable to you. You agree that we may include on such receipts and invoices details relating to the Transport Services, including a breakdown of any applicable fees.
8. Commission
8.1. You must pay a Commission to Bolt on all amounts payable to you by Customers in connection with Transport Services, including cash payments, except for any Commission-Free Items.
8.2. The initial rate(s) of Commission that apply to you will be the most recent rate(s) we made available to you in writing immediately before you registered as a Service Provider on the Bolt Platform.
8.3. We may make changes to the rate(s) of Commission that apply to you, from time to time, by making the new rate(s) available to you in writing at least (15) days prior to the changes taking effect.
8.4. All rates of Commission that apply to you are exclusive of any taxes that apply, including value added tax, unless expressly stated otherwise.
8.5. Your obligation to pay Commission to Bolt arises at the same time that amounts become payable to you in connection with Transport Services.
9. Provisions relating to payments
Payment Services Provider (Airwallex) – Onboarding, Connected Account Agreement & authorisations
9.1. The services under these Platform Terms are designed to be delivered in combination with payment services provided by an independent Payment Services Provider (PSP). To receive any services that involve the collection and settlement of amounts payable by Customers, you must successfully complete the Payment Services Provider's onboarding process and enter into its Connected Account Agreement. Any regulated payment services are provided by the PSP and PSP Partners. Bolt does not itself provide any regulated payment services. At no point does Bolt hold, control or have access to funds held in the Connected Account. Any delays, failures or errors in the provision of payment services — including onboarding, transaction processing or compliance checks — are the sole responsibility of the Payment Services Provider, over whom Bolt exercises no control.
9.2. You agree to:
9.2.1. promptly provide all onboarding and ongoing due-diligence information requested by Bolt, the Payment Services Provider or PSP Partners; and
9.2.2. notify Bolt immediately of any errors or changes and provide corrected information.
9.3. You acknowledge, agree and authorise Bolt to:
9.3.1. carry out actions it considers necessary to provide the Bolt Platform and related services to you;
9.3.2. obtain and provide to the Payment Services Provider and/or PSP Partners any data and documents already held by Bolt that are strictly necessary to facilitate the Payment Services Provider's own onboarding and due diligence process in accordance with applicable data protection law. The categories of your personal data that Bolt may access, use, display and transfer to the Payment Services Provider, PSP Partners and any required third-party service providers include: identity and contact information (name, address, date of birth, identification documents) and any onboarding or due diligence information provided during registration. You hereby expressly grant Bolt permission to access, use, display and transfer such personal data for these purposes;
9.3.3. view and share your Account Balance and transaction data with the Payment Services Provider and PSP Partners;
9.3.4. provide information the Payment Services Provider requires to allocate receipts and make payouts; and
9.3.5. perform activities the Payment Services Provider requires to provide payment services to you.
9.4. If you do not complete onboarding and accept the Connected Account Agreement, you will not have access to the payment services and, consequently, cannot receive services under these Platform Terms.
9.5. If you issue or receive a notice to terminate the Connected Account Agreement, you must notify us immediately of the effective date. Bolt may notify the Payment Services Provider if your relationship with Bolt under these Platform Terms is suspended or terminated. Upon termination of these Platform Terms, Bolt will cease to provide access to or share your data with the Payment Services Provider and PSP Partners except as required by law, and may notify the Payment Services Provider of such termination. Any amounts already collected on your behalf but not yet settled at the date of termination will be handled in accordance with the Connected Account Agreement.
Your Account Balance
9.6. Bolt arranges for payments due to you to be transferred to your Connected Account upon completion of Transport Services, based on your Account Balance, which is calculated (subject to the other provisions of this section 9) as follows:
9.6.1. The total of:
9.6.1.1. payments arranged to be collected by Bolt on your behalf pursuant to these Platform Terms; and
9.6.1.2. (where applicable, and subject to section 5.26) the value of any promotions made available by Bolt that are due to be received by you;
9.6.2. Less the total of:
9.6.2.1. all Commission and other amounts payable by you to Bolt pursuant to these Platform Terms; and
9.6.2.2. any payments previously arranged to be made to you by Bolt in accordance with this section 9.
9.7. You agree that Bolt may immediately deduct Commission and any other amounts payable by you to Bolt as soon as they become payable, with the effect that your Account Balance is adjusted to reflect such deductions. You further agree that we may immediately deduct those amounts against sums collected on your behalf.
9.8. If your Account Balance is negative, you will owe Bolt the outstanding amount immediately. You hereby authorise Bolt to deduct the amount owed from your future earnings. If the outstanding amount has not been fully recovered within fifteen (15) calendar days from the date on which the negative balance arose, you must pay the remaining balance using the payment methods or bank details we have provided for this purpose.
9.9. Bolt's payment obligation to the Service Provider shall be deemed fulfilled as soon as Bolt remits the relevant amounts to the Payment Services Provider. If we are unable to fulfil our obligation to make payments due to you because your Connected Account is suspended or restricted or is otherwise unavailable for any reason, or because the Connected Account Agreement has been terminated, or the information relating to your Connected Account (or any other information you have provided to us) is inaccurate, out of date or does not comply with these Platform Terms:
9.9.1. we will retain these payments in our account for a maximum period of one hundred and eighty (180) calendar days from the date on which the payment became due; and
9.9.2. if you do not provide us, within this period, with updated information enabling the payment to be processed, your right to payment of the outstanding sums will lapse.
Other important information relating to payments
9.10. Any representation of your Account Balance by Bolt is made without prejudice to any sums payable by you to Bolt under section 14 (‘Your liability’).
9.11. By agreeing to these Platform Terms, you agree to receive receipts and invoices from us in an electronic format.
9.12. Bolt is not responsible for, and cannot guarantee, any payments made by third parties. Accordingly, we are not obliged to pay you any amounts that we are unable to collect on your behalf for reasons outside of Bolt’s control (for example, where a payor’s payment method fails). All Transport Services are therefore provided by you at your own financial risk.
9.13. In the event of a failed payment, we will offer you reasonable assistance in procuring the amounts due to you from the relevant payor. If Bolt is able to collect such payment on your behalf, we will credit it to your Account Balance and subsequently transfer it to your Connected Account in accordance with section 9.6.
9.14. Payments to you, and related functionalities, may from time to time be interrupted, suspended, or limited due to maintenance or technical errors.
9.15. In the event of an overpayment to you, or any similar payment collection or charging error:
9.15.1. you agree that Bolt may take reasonable steps to rectify the error, including by reducing your Account Balance or by deducting any amount erroneously transferred to you from your future Account Balance; and
9.15.2. unless the error is otherwise rectified, you agree to return any overpayments to Bolt as soon as we notify you of the error (and in any event within seven (7) calendar days of notification).
9.16. Bolt reserves the right to cancel, suspend, limit, or refuse payments to you, or collections to be made on your behalf, if Bolt has reasonable grounds to suspect that such payments or collections would be in error or unlawful, relate to Prohibited Manipulative Conduct, or relate to any other use of the Bolt Platform that is unlawful, illegal, or prohibited by international sanctions.
9.17. Where possible, Bolt will try to contact you in advance to inform you of the occurrence of any issues referred to in sections 9.13 to 9.17 (inclusive) and, where applicable, attempt to resolve them, unless prohibited from doing so by regulatory or legal requirements, or unless Bolt has been advised by a competent authority, payment service provider, or legal adviser not to do so.
9.18. It is your responsibility to comply with all tax and social security obligations applicable to you under the regulations in force in Romania in connection with the provision of Transport Services, which may include, but are not limited to: (i) registration with the relevant tax authority; (ii) the payment of all taxes, duties and social security contributions for which you are legally liable; and (iii) compliance with all your tax and social security reporting obligations.
10. General prohibitions
10.1. You must not use, or permit the use of, the Bolt Platform to engage in, or for any purpose connected with:
10.1.1. any unlawful or illegal activity — including the sharing of content, data, or items prohibited under applicable law, or the unlawful processing of personal data; or
10.1.2. any Prohibited Manipulative Conduct.
10.2. During all Service Request Periods, you must not — and must ensure, in respect of each such period, that any Appointed Driver who has indicated an intention to fulfil the applicable Transport Services on your behalf does not:
10.2.1. create unnecessary safety risks for other Users, including:
10.2.1.1. driving in violation of traffic laws or road safety standards issued by regulatory authorities;
10.2.1.2. unnecessarily exposing Users to weapons or other dangerous items;
10.2.1.3. using vehicles that are unsafe due to poor condition; or
10.2.1.4. otherwise acting in a manner that recklessly disregards the safety of other Users;
10.2.2. engage in or encourage:
10.2.2.1. any violent, aggressive or threatening behaviour;
10.2.2.2. any Discriminatory Behaviour;
10.2.3. cause significant and unnecessary safety concerns or discomfort for other Users, including:
10.2.3.1. unwanted contact or sexual advances that makes others feel unsafe or uncomfortable;
10.2.3.2. inviting or allowing individuals unknown to Passengers to enter vehicles during Transport Services; or
10.2.3.3. persistently exposing others to unpleasant and objectionable conditions, such as soiled seating or offensive odours.
10.3. The proper functioning of the Bolt Platform depends on all Users acting in ‘good faith’ and with reasonable consideration for others. Accordingly, you must not use the Bolt Platform, or allow the use of it, in any way that significantly or persistently disrupts, interferes with, or delays the arrangement of Transport Services by other Users, or the matching of willing Customers and Service Providers by Bolt (as described in section 5), including by:
10.3.1. excessively cancelling Transport Services after indicating a willingness to fulfil them;
10.3.2. excessively remaining ‘online’ in the Driver App during periods of inactivity;
10.3.3. persistently delaying the cancellation of Transport Services after deciding not to fulfil them;
10.3.4. asking Customers to cancel Transport Services, instead of cancelling them properly through the Driver App, after deciding not to fulfil them; or
10.3.5. otherwise engaging with the Driver App in a manner that is inconsistent with a genuine, good faith intention to review, and where applicable fulfil, Transport Service requests.
10.4. You must not provide, or allow the provision of, any information via the Bolt Platform that is misleading, false, unlawful or illegal. You must not refuse to perform the journey under the conditions initially agreed, in accordance with applicable law.
10.5. You must not allow any person to access the Bolt Platform using login details that do not match the information provided to Bolt in connection with sections 3.4.1 (‘eligibility to lawfully fulfil services’), 3.4.2 (‘photographic identity’), 4.1 (‘personal information’) or 6.5 (‘information relating to Appointed Drivers’).
10.6. You must not participate in, or allow, any attempt to:
10.6.1. falsify, manipulate, scrape, index or mine any data made available via the Bolt Platform;
10.6.2. tamper with, mislead, or breach the security systems of the Bolt Platform;
10.6.3. modify, jailbreak, decompile, reverse engineer or otherwise attempt to obtain the source code of any part of the Bolt Platform;
10.6.4. access the Bolt Platform through any means other than those expressly provided and permitted via Bolt’s official applications, websites or other software; or
10.6.5. engage in any other use of the Bolt Platform that is likely to have a significant negative impact to its integrity or reputation.
10.7. For the avoidance of doubt, the prohibition of Discriminatory Behaviour set out in section 10.2.2 does not restrict your right, or the right of any Appointed Driver, to decline requests or disengage from interactions for legitimate and lawful reasons.
10.8. Bolt has a zero-tolerance policy towards aggressive, intimidating or manipulative behaviour. You must not, and must not allow any Appointed Drivers to, threaten, intimidate, dishonestly manipulate or otherwise abuse any employees, partners or agents of Bolt.
11. Investigations into unusual behaviour
11.1. If Bolt becomes aware of information indicating a potential breach of these Platform Terms, you must arrange for all necessary cooperation with Bolt’s reasonable investigations without undue delay.
11.2. You acknowledge that Bolt may request feedback from Users to assist in detecting non-compliance with these Platform Terms.
11.3. Bolt reserves the right to report any unlawful, unusual or suspicious activities to relevant law enforcement agencies or regulatory authorities without providing notice to you or any other party.
11.4. Bolt may be required to disclose confidential information in accordance with applicable laws, court orders or regulatory investigations.
12. How access to the Bolt Platform may be temporarily suspended
12.1. Bolt is entitled, with immediate effect, to temporarily suspend or restrict access, in whole or in part, to any aspect of the Bolt Platform associated with your account:
12.1.1. if there has been a breach of your obligations under these Platform Terms;
12.1.2. where Bolt is conducting an investigation relating to:
12.1.2.1. Bolt’s legal or regulatory obligations; or
12.1.2.2. a suspected breach of these Platform Terms,
in which case the relevant access will be suspended for the duration of the investigation only;
12.1.3. if you and/or your Appointed Drivers fail to verify their identity and/or log-in credentials;
12.1.4. if Bolt needs to make changes to comply with laws or regulations;
12.1.5. to deal with urgent technical problems, changes, or upgrades; or
12.1.6. if Bolt needs to take urgent precautions to protect against:
12.1.6.1. imminent danger(s) to Users;
12.1.6.2. cybersecurity risks (including malware, spam, or data breaches);
12.1.6.3. suspected unlawful or illegal activity; or
12.1.6.4. other significant harm to the integrity or reputation of the Bolt Platform.
12.2. Bolt will try to contact you in advance of any such suspension, unless there is an urgent issue, an emergency, or another appropriate reason, including:
12.2.1. health and safety concerns;
12.2.2. material or repeated breaches of these Platform Terms; or
12.2.3. where we are unable, or are advised not to do so, for regulatory or legal reasons.
12.3. While your access is restricted or suspended, you will (where available) be able to access historical details relating to the Transport Services you have provided via the Bolt Platform.
12.4. If Bolt suspends your access to the Bolt Platform, you may submit a complaint or request a review of the decision in accordance with our internal complaint handling rules (see section 16.8).
13. How our relationship may end
13.1. You may terminate your relationship with Bolt under these Platform Terms immediately and at any time by giving Bolt notice in writing to that effect.
13.2. Bolt may terminate its relationship with you, either entirely or in relation to a specific feature or type of access, as follows:
13.2.1. by giving you at least thirty (30) days' notice in writing to that effect, together with Bolt’s reasons for doing so; or
13.2.2. immediately, by issuing written notice to you to that effect, if:
13.2.2.1. a new law, regulation, or obligation comes into force (or similar circumstances beyond Bolt’s control) requiring Bolt to terminate the provision of all or part of the Bolt Platform immediately or on less than thirty (30) days’ notice;
13.2.2.2. Bolt is exercising its right to terminate for an imperative reason pursuant to national law;
13.2.2.3. there is a material breach of these Platform Terms; or
13.2.2.4. there are repeated breaches of these Platform Terms.
13.3. Where required to do so, Bolt will provide you with a statement of reasons for any termination under section 13.2, except to the extent that we are unable to do so or are advised not to do so for regulatory or legal reasons. The absence of a statement of reasons will not affect the validity of a termination notice that has otherwise been properly issued by Bolt.
13.4. Termination of the Connected Account Agreement for any reason shall automatically terminate these Platform Terms. Following the termination of these Platform Terms for any reason, the standard Platform Terms applicable to Service Providers in Romania (without embedded financial services) automatically resume applying to the Service Provider in full, without any further action being required.
13.5. Upon termination of these Platform Terms:
13.5.1. in full, you and any Appointed Drivers will no longer have the right to access the Bolt Platform; or
13.5.2. in respect of a specific feature or access, you and/or the relevant Appointed Drivers (as applicable) will no longer have the right to access the part(s) of the Bolt Platform relating to that feature or access.
13.6. Termination of these Platform Terms will not affect any accrued rights or obligations existing at the time of termination.
13.7. If Bolt terminates your access to the Bolt Platform, you may submit a complaint or request a review of the decision in accordance with our internal complaint handling rules (see section 16.8).
13.8. For the avoidance of doubt, the following sections of these Platform Terms will continue to apply at all times, including after the termination of all or part of our relationship: 7 (the scope of Bolt’s role as your agent), 8 (commission), 9 (payments), 14 (your liability), 15 (our liability), 16 (intellectual property, notices, disputes, our partners and affiliates, tax, interpretation and jurisdiction) and 17 (glossary of defined terms).
14. Your liability
14.1. To the maximum extent permitted by law, you agree to indemnify and fully reimburse Bolt for any claims, losses, liabilities, and costs (including the costs of Bolt’s professional advisors and enforcement agents) incurred as a result of your use of the Bolt Platform, including in connection with:
14.1.1. any breach of your obligations under these Platform Terms;
14.1.2. property damage or monetary loss;
14.1.3. loss of profit, business, revenue, contracts, contacts, goodwill, reputation, or anticipated savings;
14.1.4. any loss arising from the interruption or use of the Bolt Platform;
14.1.5. loss of, damage to, or inaccuracy of data;
14.1.6. any other type of indirect or consequential loss or damage (for example, losses that could not reasonably have been foreseen at the beginning of our relationship);
14.1.7. any allegation that any materials submitted to Bolt or transmitted through the Bolt Platform:
14.1.7.1. breach the intellectual property rights of any third party; or
14.1.7.2. breach any law or regulation;
14.1.8. the ownership, use, maintenance, or operation of a vehicle;
14.1.9. your or, if applicable, any Appointed Driver’s inability to lawfully fulfil any Transport Services;
14.1.10. the actions or inactions of any Appointed Drivers, if applicable;
14.1.11. your engagement with any Appointed Drivers, if applicable; and/or
14.1.12. any failure by you, or, if applicable, by any Appointed Driver, to properly account for or pay taxes arising from services arranged via the Bolt Platform (including where Bolt is required by law to account for taxes otherwise payable by you or your Appointed Drivers due to any omission by you or them).
14.2. Except where otherwise stated in these Platform Terms, you agree to pay any amounts payable to Bolt under these Platform Terms (including any fines, sanctions, indemnified losses, overpayments, interest, or enforcement costs) immediately on demand. Bolt may, where applicable, recover such amounts by deducting them from any sums collected on your behalf or by issuing a separate invoice.
14.3. Any late payment by you of sums payable to Bolt under these Platform Terms shall be payable by you together with interest on the unpaid sum, calculated at: 0.03% (zero point zero three percent) of the unpaid amount per day.
15. Our liability
15.1. Bolt shall not be liable to you for any losses, damages, costs, or claims arising from or in connection with:
15.1.1. your use of the Bolt Platform, or the use of the Bolt Platform by any Appointed Driver;
15.1.2. the unavailability, interruption, or improper functioning of the Bolt Platform;
15.1.3. the actions or inactions of any User of the Bolt Platform;
15.1.4. websites, content, applications, or services (including payment services) that are not owned, controlled, or operated by Bolt, including any delays or errors they cause;
15.1.5. incorrect or outdated information you have provided to Bolt;
15.1.6. payment processing delays outside of Bolt’s control (for example, delays caused by a third-party payment service provider); or
15.1.7. unauthorised access to the Bolt Platform using login credentials that belong to you or any other person acting on your behalf.
15.2. The exclusions of liability in section 15.1 include, without limitation, exclusions for any of the following types of loss or damage, whether direct or indirect:
15.2.1. property damage or monetary loss;
15.2.2. loss of profit, business, revenue, contracts, contacts, goodwill, reputation, or anticipated savings;
15.2.3. any loss arising from the interruption or use of the Bolt Platform;
15.2.4. loss of, damage to, or inaccuracy of data; or
15.2.5. any other type of indirect or consequential loss or damage (including, for example, losses that could not reasonably have been foreseen at the outset of our relationship).
15.3. Bolt’s maximum aggregate liability to you in connection with these Platform Terms is capped at (five hundred euro) EUR 500. This cap applies regardless of the number of claims made or the number of events giving rise to liability.
15.4. All limitations and exclusions of liability set out in these Platform Terms apply to the fullest extent permitted by law.
15.5. Nothing in these Platform Terms limits or excludes Bolt’s liability for:
15.5.1. death or personal injury caused by Bolt’s negligence; or
15.5.2. any other liability that cannot lawfully be limited or excluded.
16. Other important provisions
Intellectual property
16.1. All copyrights, trademarks, design rights, and other intellectual property in the Bolt Platform — including its source code, databases, logos, and visual designs (together, the “Intellectual Property”) — are owned by, or licensed to, Bolt. By using the Bolt Platform, you do not acquire any ownership rights in the Intellectual Property. You must not use, or permit the use of, the Intellectual Property without Bolt’s express prior written consent.
Notices
16.2. Unless stated otherwise in these Platform Terms, notices to Bolt in connection with these Platform Terms must be issued in writing to Bolt’s registered addresses: [email protected] or [email protected].
16.3. Bolt may issue notices to you in connection with these Platform Terms by letter or by email, using the most recent contact information you have provided to us from time to time, or — if you are a Driver — via the Driver App.
16.4. Except where expressly stated otherwise in these Platform Terms, notices issued in connection with these Platform Terms must be provided in Romanian or English and will be deemed properly served:
16.4.1. if delivered by hand, at the time the notice is left at the applicable address;
16.4.2. if sent by post, on the next day after posting;
16.4.3. if sent by email, at the time the email is sent; or
16.4.4. if delivered via the Driver App, at the time the notice is made available to you through the Driver App.
16.5. If the time at which a notice is deemed properly served under section 16.4 falls after 17:00 on any day, or at any time on a Saturday, Sunday, or public holiday, the notice shall instead be deemed properly served at 09:00 on the next day that is not a Saturday, Sunday, or public holiday.
Enforcement
16.6. Bolt may, acting reasonably and in good faith, determine whether there has been a breach of these Platform Terms. Any right or discretion granted to or retained by Bolt under these Platform Terms may be exercised accordingly.
16.7. Without limiting any other right or discretion afforded to Bolt under these Platform Terms, Bolt may, acting reasonably and in good faith, determine whether conduct is Prohibited Manipulative Conduct.
Disputes
16.8. In circumstances where Bolt has:
16.8.1. removed content from the Bolt Platform (see section 4.2);
16.8.2. suspended access to the Bolt Platform (see section 12);
16.8.3. terminated access to the Bolt Platform (see section 13);
16.8.4. otherwise taken a decision in connection with these Platform Terms that you disagree with;
you may submit a complaint or request a review of the decision in accordance with our internal complaint handling rules, available here.
16.9. To the maximum extent permitted by law, any disputes arising out of or in connection with these Platform Terms that are not resolved through our internal complaint process shall be submitted to the courts of Estonia, which shall have exclusive jurisdiction.
Our partners and affiliates
16.10. You agree that Bolt may assign, transfer or novate our rights and obligations under these Platform Terms at any time without your prior consent, and that we may delegate the performance of our obligations or appoint our partners or affiliates to exercise our rights under these Terms. This will not adversely affect your rights or the obligations owed to you under these Platform Terms.
Tax
16.11. All payments, amounts and sums referred to in these Platform Terms are inclusive of any applicable value added tax, unless expressly stated otherwise.
16.12. Bolt shall share relevant information about you and your economic activities conducted via the Bolt Platform with tax authorities in accordance with the reporting rules for digital platforms set out in Council Directive (EU) 2021/514 of 22 March 2021, amending Directive 2011/16/EU on administrative cooperation in the field of taxation (DAC7), ANAF Order no. 382/2025 and any other applicable tax reporting requirements. You acknowledge and accept that this reporting will take place as part of Bolt’s legal obligations.
16.13. Please note that Bolt will seek to recover, from you, the cost of any taxes it is required by law to pay as a result of any failure by you or your Appointed Drivers, if applicable, to properly account for or pay taxes due (see section 14.1.12). Accordingly, you are responsible to Bolt for ensuring that you and any Appointed Drivers comply with all applicable tax obligations arising from your use of the Bolt Platform.
Interpretation
16.14. All headings and defined terms in these Platform Terms are for reference only and do not affect the interpretation of any provision.
16.15. In these Platform Terms, unless expressly stated otherwise:
16.15.1. a reference to a “section” means a section of these Platform Terms;
16.15.2. a reference to a “party” means a party to these Platform Terms, and “parties” shall be interpreted accordingly;
16.15.3. words in the singular include the plural and vice versa;
16.15.4. a reference to one gender includes all genders;
16.15.5. a reference to a “person” includes an individual, company, partnership, trust, or other legal entity;
16.15.6. references to “including” or similar expressions do not limit what else may be included.
16.16. If any provision of these Platform Terms is found or held by a court or other competent authority to be unenforceable, the parties agree to replace it with a valid and enforceable provision that, so far as possible, preserves the original intent and commercial effect.
16.17. In the event of any conflict between these Platform Terms and any other agreement or arrangement between you and Bolt, these Platform Terms shall prevail unless expressly stated otherwise.
16.18. Bolt operates as the provider of an online platform for intermediation and matching services. Accordingly:
16.18.1. Nothing in these Platform Terms is intended to imply or determine that Service Providers or Drivers (including Appointed Drivers) owe any obligation to Bolt to personally perform or fulfil Transport Services, or that they have an employment relationship with Bolt.
16.18.2. If any provision of these Platform Terms is found or held by a court or other competent authority to imply an obligation to personally perform or fulfil Transport Services, or to imply the existence of an employment relationship with Bolt, the parties agree to replace it with a valid and enforceable provision that removes that implication but, so far as possible, preserves the original intent and commercial effect.
Jurisdiction
16.19. To the maximum extent permitted by law, these Platform Terms and your use of the Bolt Platform shall be governed by, and construed in accordance with, the laws of Estonia.
17. Glossary of defined terms
In these Platform Terms the following definitions apply:
17.1. ‘Account Balance’ means the sum of payments that Bolt has collected on your behalf less sums payable to Bolt, as is calculated in accordance with section 9.6.
17.2. ‘Appointed Driver’ means an individual registered and appointed by a Service Provider as a Driver in accordance with section 6.
17.3. 'Connected Account' means the account opened by you with the Payment Services Provider pursuant to the Connected Account Agreement, into which amounts due to you under these Platform Terms are credited upon completion of each Transport Service, net of Commission and any other amounts owed to Bolt.
17.4. 'Connected Account Agreement' means the terms and conditions entered into between you and the Payment Services Provider in respect of the Payment Services Provider's payment services, available at www.airwallex.com/eu/terms/bolt.
17.5. ‘Bolt’ (‘we’ / ‘us’ / ‘our’) means:
(i) the owner of the Bolt application and the operator of the Bolt digital platform, namely Bolt Operations OÜ, a private limited company established and registered in accordance with the laws of the Republic of Estonia, with registration number 14532901, having its registered office at Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia;
(ii) Bolt Services RO S.R.L., a subsidiary of Bolt Operations OÜ, which performs the duties provided under Article 5 of Decision No. 572/2020 of the Authority for the Digitization of Romania approving the Rules regarding the procedure for granting/withdrawing the technical approval for digital platforms for alternative transport with a car and driver, a private limited company established under the laws of Romania, with its registered office in Bucharest, Sector 3, Splaiul Unirii no. 165, building TN01, 8th floor, registered with the Trade Register under no. J2017003749401, unique registration code 37246510. The list of Bolt companies and partners is available at: https://bolt.eu/cities/.
17.6. ‘Bolt Platform’ means the technology platform made available by Bolt — including the Driver App — through which Transport Services are intermediated under these Platform Terms, and through which other tools, features or services may be made available or intermediated.
17.7. Cancellation Fee’ means a fee charged by you to Customers in the event that a Customer cancels their request or otherwise fails to enter into an arrangement for Transport Services after the expiry of the applicable Cooling-Off Period as is set out further in sections 5.16 and 5.17.
17.8. ‘Categories’ means the categories of Transport Services available via the Bolt Platform in the market (which may, for example, include categories for ‘electric’ or ‘premium’ vehicles) and ‘Category’ means any one of them.
17.9. ‘Cleaning Fees’ means a fee charged by you to Customers in circumstances where a Passenger has soiled a vehicle during the provision of Transport Services as is set out further in section 5.18 and 5.19.
17.10. ‘Collection Period’ means the applicable period that:
17.10.1. starts when a Driver indicates (via the Driver App) their willingness to provide or fulfil Transport Services to the relevant Customer further to that Customer’s request for Transport Services; and
17.10.2. ends at the commencement of the Journey Period or, if earlier, when the request for Transport Services is cancelled or declined.
17.11. ‘Commission’ means a commission payable by you to Bolt in exchange for Bolt’s services provided to you under these Platform Terms as is set out further in section 8.
17.12. ‘Commission-Free Items’ means the fees and payments on which a Commission is not charged which are (inclusively) all gratuities, cleaning fees and Toll Payments.
17.13. ‘Cooling-Off Period’ means (as applicable) the period of two (2) minutes starting from the time a Driver indicates (via the Driver App) their willingness to provide Transport Services to the relevant Customer in response to that Customer’s request for Transport Services.
17.14. ‘Customer’ means a party that makes a request for (and may be provided with) Transport Services.
17.15. ‘Discriminatory Behaviour’ means any conduct — including speech, actions, or treatment of others — that shows bias, prejudice, or hostility based on protected characteristics such as race, ethnicity, nationality, gender, sexual orientation, gender identity, religion, disability, or age.
17.16. ‘Driver’ means an individual registered with Bolt by you to access and review opportunities to fulfil Transport Services on your behalf including (as applicable):
17.16.1. you; and/or
17.16.2. Appointed Drivers, if applicable.
17.17. ‘Driver App’ means the mobile application(s) made available by Bolt enabling Drivers to review opportunities to fulfil Transport Services.
17.18. ‘Fare’ means the price payable for the provision of Transport Services.
17.19. ‘Journey Period’ means the applicable period that:
17.19.1. starts when a Driver collects the Passenger(s) from the applicable pick-up location in order to transport them to the destination requested; and
17.19.2. ends when the Transport Services conclude or otherwise come to an end for any other reason.
17.20. ‘Passenger’ means any individual who is or will be transported as a passenger pursuant to the provision of Transport Services.
17.21. ‘Platform Terms’ means the entirety of these terms and conditions entitled ‘Platform Terms for Transport Services: Service Providers - including embedded financial services (Romania)’.
17.22. ‘Prohibited Manipulative Conduct’ means any use of the Bolt Platform that indicates an intention — or an attempt — to manipulate, exploit or harm any person or the Bolt Platform itself, or to exploit or improperly fulfil any promotion criteria made available by Bolt. This includes:
17.22.1. the request, acceptance or completion of Transport Services in a manner that appears excessive, artificial or unusually coordinated; and
17.22.2. repetitive behaviour that appears designed to falsify a real demand for Transport Services or an intention to fulfil them.
17.23. ‘Service Request Periods’ means together (in relation to a request for Transport Services) the Collection Period and, if the Transport Services commence, the Journey Period.
17.24. ‘Service Provider’ means a self-employed individual that has registered to the Bolt Platform to access and review opportunities in Romania to provide Transport Services.
17.25. ‘Transport Services’ means transportation services provided by Service Providers to Customers which are arranged via the Bolt Platform and which are regulated as alternative transport under Government Emergency Ordinance no. 49/2019 on alternative transportation activities with a car and driver.
17.26. ‘Toll Payments’ means payments to be made to Service Providers as an additional charge due to the route of Transport Services creating additional costs or inconveniences such as journeys over toll bridges, journeys that pass through congestion zones or journeys that incur airport parking fees.
17.27. ‘Payment Services Provider' or 'PSP' means Airwallex (Netherlands) B.V., with registered number 77519256, having its registered office at Herengracht 168, 1016 BP Amsterdam, Netherlands, authorised by De Nederlandsche Bank (DNB) as an Electronic Money Institution under the Dutch Financial Supervision Act (Wet op het financieel toezicht) with licence number R179622 ('Airwallex').
17.28. 'PSP Partners' means the Payment Services Provider's relevant affiliates and third-party service providers.
17.29. ‘Users’ means all users and beneficiaries of the Bolt Platform including all Service Providers, Drivers, Customers and Passengers.
17.30. ‘You’ (or ‘you’) means a Service Provider that is subject to these Platform Terms.
End of Platform Terms
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