Safer journeys with Bolt
Peace of mind, every time you ride
Our Support team is always online. Contact them through the Bolt app or via phone.
A special ride type that allows women to request rides only from female drivers.
Rate your driver
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
Your number stays private
When you make a call via the Bolt app, your phone number remains hidden.
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.
Driving shift limits
A consecutive driving hours limit allows Bolt drivers to get sufficient rest and always stay fresh and alert at the wheel.
Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.
Share trip details
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.
Staying safe before, during and after your ride
BeforeCheck that the driver’s face, car make and registration plate match those shown in the app.
DuringOur Share Ride Details and Emergency Assist features allow you to ride without worry.
AfterRate your driver honestly. Those who repeatedly receive low ratings will be banned.