Employee account issues

The account may be blocked for several reasons. Please advise the employee to contact our Support team, via the email connected to their account, for more information on the status of their personal account.

If the employee can select the business payment method but is unable to place an order, it is most likely because the payment method is disabled. Find further instructions in the article Business payment method issues.

If the employee cannot see the business payment method, please follow the instructions below:

• Check the employee's status in Users under the People tab — see Managing accounts → Checking an employee's status for what each status means. If the status is No payment method (employee-pay accounts only), the employee needs to add their payment card before the business payment method becomes available to them.

  • Rules applied to the employee’s account with a policy by clicking on their name.

• If the employee’s account is active and the policy applied is correct, please check with the employee if:

  • They tried to force stop the app and turn it on again
  • The phone number in their Bolt account is the same one in the business portal. Business payment method will only be visible when the phone number matches the one in the business portal.
  • If the employee still can’t see the payment method, please contact our Support team.
  • If the employee still can’t see the payment method, please contact our Support team.