Home | Accesibility

Introduction to Bolt Assist and Bolt WAV

At Bolt, we believe that transport should be accessible to everyone.

There are millions of disabled and older people across the UK who face daily challenges when using transport. While all Bolt services are available to everyone, we recognise that some may not meet the needs of every passenger. That's why we've created Bolt Assist and Bolt WAV (*Wheelchair Accessible Vehicle) to provide extra support for those who need it most..

We’re excited to welcome you to the group of drivers delivering these services.

As a Bolt Assist or Bolt WAV driver, you’ll be making a real difference in helping older individuals and passengers with accessibility needs overcome transport challenges every day.

Why complete the Accessibility Guidance?

To access the Bolt Assist or Bolt WAV category, drivers must complete a short online guidance module. This ensures you:

Understand the needs of passengers with disabilities or mobility challenges
Know how to safely offer assistance, if requested
Comply with relevant accessibility regulations and Bolt’s service standards
Once completed, you'll be added to the Accessibility category and start receiving trip requests from passengers who rely on these services.

What You’ll Gain

15% more earnings – Drivers in the Bolt Assist and Bolt WAV categories earn on average 15% more per trip than standard Bolt trips.
More trip opportunities – Access a wider rider base, including those specifically requesting accessible transport
Make a real impact – Help passengers who truly depend on these services
Professional growth – Gain knowledge and skills in accessible and inclusive transport

📝 There are a total of 6 videos and 5 quizzes. You need to score at 100% to pass successfully.

❗️Remember to log in to the test with the same email address and phone number you use in the Bolt Driver app.

First Name

Last Name

Email

Phone Number

Which categories would you like to sign up for? Required

Bolt Assist

Bolt Wheelchair Accessible Vehicles (WAV) - Must have a licensed WAV vehicle

🔊 Please watch the following videos with your device audio turned on — they include important voiceover explanations.

Please complete the following quiz

You need to score at 100% to pass successfully.

Which of the following is true about disability?

All disabled people use wheelchairs

Most impairments and conditions are invisible

Disability only affects mobility

Disabled people are a small, separate group in society

Disability is a fixed condition that does not change over time

True

False

Which of the following is a visible disability?

Hearing impairment

Wheelchair user

Diabetes

Anxiety

Your quiz result will appear here!

Please complete the following quiz

You need to score at 100% to pass successfully.

What does the Social Model of Disability say?

Disability is caused by medical conditions

Disability is caused by barriers in society

Disabled people just need to adapt to their environment

Which of these is an example of an attitudinal barrier?

A taxi not having a ramp

A driver refusing to take an assistance dog

A lift being broken

Lack of clear travel information

What can Bolt drivers do to support disabled passengers? (Select all that apply) Required

Provide mobility assistance

Allow assistance dogs in the car

Assume how a passenger wants to be helped

Understand that some disabilities are invisible

Your quiz result will appear here!

Please complete the following quiz

You need to score at 100% to pass successfully.

Which law protects disabled people from discrimination in the UK?

The Road Traffic Act

The Equality Act

The Public Transport Safety Act

The Disability Transport Act

Which of the following is an example of a "reasonable adjustment" under the law?

Allowing disabled passengers to travel at half price

Carrying mobility aids at no extra charge

Refusing to take a passenger because they have a guide dog

Charging more for accessible vehicles

The law requires taxi and ride-hailing drivers to take assistance dogs.

True

False

Your quiz result will appear here!

Please complete the following quiz

You need to score at 100% to pass successfully.

Which is the best way to communicate with a disabled passenger?

Speak loudly so they can hear you better

Speak directly to them

Assume they need help and start assisting them

Ask about their disability before anything else

What should you do if you don’t understand what a disabled passenger is saying?

Pretend you understand

Repeat the same question louder

Re-word your question or ask yes/no questions

Ignore them and continue driving

What should you do if a disabled passenger does not want to engage in conversation?

Respect their preference and provide a quiet journey

Keep asking them questions to be polite

Assume they are being rude and ignore them

Speak louder to try and get a response

Your quiz result will appear here!

Please complete the following quiz

You need to score at 100% to pass successfully.

Which of the following is a good customer service practice for all passengers?

Offering a ride without ensuring the car is clean

Ignoring passenger comfort, such as temperature or radio volume

Ensuring the ride is comfortable by adjusting the temperature and radio volume

Focusing only on the destination and not the journey itself

Which of the following is good practice when assisting a wheelchair user?

Always push their wheelchair without asking

Ask before providing assistance

Assume they can transfer into a seat

Bend down when speaking to them

Why should you drive smoothly when transporting a disabled passenger?

To prevent damage to the vehicle

To ensure comfort and safety, especially for passengers with mobility issues

To avoid breaking traffic laws

Because it saves fuel

Your quiz result will appear here!

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