Rider personal data download

Below is a description of what's inside each file you will download. If some fields are empty, it's because we don't store that data about you.
All timestamps are in Coordinated Universal Time (UTC) unless otherwise indicated.
Certain data categories can be downloaded directly from the Bolt Rider app. Our support team can help you download other data categories. Contact us, and we'll help.
Account and profile
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This data includes:
  • Profile data.
  • Registration information.
  • Devices information.
  • Documents submitted to Bolt.
  • Profile picture.
  • Addresses, coordinates and names of your favourited locations.
  • Information about fines issued to you.
  • Suspension reason, and duration in case you were suspended.
    Account security
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    This data includes:
    • Login attempts.
    • App version.
    • Device name and OS version.
    • Country code.
    • IP.
      Billing Details
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      This file provides access to your payment history for card transactions, including dates, amounts, currencies, and payment status. It also contains details about your payment methods.
      Please note:
      • Only invoice information created after May 21, 2022 are included.
      • For older invoice information or obtaining invoices as PDFs, please contact our support team.
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        This file contains records of your interactions with our support team, including:
        • transcripts of your communication with Drivers via the in-app chat function;
        • details of internet calls (such as date, time, channel, and status);
          Please note that chat and VOIP data is retained for 30 days, while email communications are stored for 90 days.
          Metadata related to these interactions may be stored longer for analysis purposes. If you need access to older records or specific details, please contact our support team.
          Consents
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          This file includes records of consents you have provided for communication preferences, third party tracking, and Terms and Conditions. It tracks what you have agreed to and any changes to your consent settings over time.
          Identity and document verifications
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          The data includes:
          • Verification dates.
          • Verification outcomes.
          • Type of submitted documents.
          • Device information.
          • Other information relevant to the verification process.
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            Each record includes following data:
            • Vehicle type.
            • Name of country and city where the ride was taken.
            • Timestamps of when the ride started and finished.
            • Pick up and destination coordinates.
            • Ride distance.
            • Final state of the ride.
            • Reason in case the ride failed.
            • Ride price (for countries other than the UK).
            • Currency used (for countries other than the UK).
              Please get in touch with support if you cannot find the data you're looking for.
              When you download your data records, you'll get a ZIP container with CSV, JSON, PDF, PNG, JPG, and other files inside. Please note that the file size depends on how long you've been driving with Bolt, so please ensure you have enough storage on your device.
              What is a CSV file?
              CSV stands for Comma-Separated Values, a straightforward file format for storing tabular data in plain text, such as spreadsheets or databases. Each file line is a data record, with individual records separated by commas. CSV files can be easily opened and edited in spreadsheet applications like Microsoft Excel ↗, Google Sheets ↗, or Apple Numbers ↗.
              What is a ZIP container?
              A ZIP container compresses multiple files into a single, smaller file for quicker download. To access the files within, you'll need to unzip the container. Most mobile devices and computers can extract ZIP files without additional software. If your device cannot unzip the container, we recommend checking your manufacturer's website for instructions or downloading a dedicated app.
              How to contact support?
              If you need assistance, there are three ways to reach out to our support team:
              1. Open the Bolt Rider app and navigate to the Support section from the menu
              2. Submit your request through the Privacy Web Form
              3. Send an email to help@bolt.eu and provide the details about your issue