Notices and Complaints

Welcome to our “Notices and Complaints” page where you can submit:

1. A notice regarding illegal content on Bolt’s Platforms (Bolt Food or ride-hailing);

2. A complaint regarding to the decision Bolt made in relation to the notice of illegal content you submitted to Bolt;

3. A complaint regarding to the decision Bolt made towards you as a business user, if the complaint relates to an issue named under section 2 of internal complaint-handling rules.

In order to help you out and find a solution for your concern, please choose which type of request you want to submit to us, whether “Notice regarding illegal content” or “Complaint”.

Under Regulation (EU) 2022/2065 ↗ (“DSA Regulation”) every Bolt Platform user and non-user may notify us about potential illegal content spotted on Bolt Platform (Bolt Food or ride-hailing). In order to make it easy for the notifier we have created a form which you can find below, so that nothing important gets lost. Please submit your notice by filling in the mandatory fields below. All data and documents you submit via this form will be processed by Bolt in accordance with the privacy notices made available on our website.

Request type*

Nom

E-mail

If applicable you should use the same email address associated with your access to the Bolt Platform.

Platform*

Please select the platform which you are referring to.

User type

I am a user of the platformI am a third party or non-user

URL

Please describe where this content is (or was) located. You may provide the relevant weblink (URL).

Reason0/255

Please describe the content on our platform that you consider illegal. If possible please provide also short reasoning (e.g. reference to Terms and Conditions).

Pays

Please select a country the notice/complaint is related to.

Pièces justificatives

Déposez les fichiers ici pour les téléchargerou choisissez à partir de votre appareil

You may add photos or documents in support of your notice/complaint

By submitting this notice/complaint I confirm that the information and allegations contained in the notice/complaint are to the best of my knowledge accurate and complete. I acknowledge that repetitive submission of manifestly unfounded notices/complaints may lead to the suspension of the processing of my notices/complaints.