Frequently Asked Questions (FAQs) for Drivers

Our FAQs section for drivers provides answers to commonly asked questions related to driving and vehicle-related concerns.

Reboarding

Yes — if your previous EVP is no longer valid, a new one will be required.

Once your documents are verified, Bolt will apply for the new EVP on your behalf.

Tempahan Perjalanan Berjadual

The Scheduled Rides feature is available only to selected drivers who meet these criteria:

  • Completed at least 50 trips in the past 6 months
  • Maintain a driver score of 80% or higher
  • If you've accepted and canceled scheduled rides more than 3 times, you won’t receive new requests. You'll need to wait until your cancellations drop below 3 in the past 12 weeks to regain access
  • Currently only launched for comfort, premium, XL and executive

Driver registration requirements

Gather all the necessary documents (e.g., ID, driver's license, vehicle registration) before starting to avoid delays. If everything is prepared, the sign-up process should take less than 15 minutes. Make sure to fill in everything so that your application can be processed as soon as possible.

Komisen

To pay the commission fee, please open Bolt Driver app and:

  • Press “Earnings”
  • Press “Balance”
  • Press “Pay to Bolt”
  • Proceed with payment to the exact account details that are displayed

Airport Queuing System

  • Check if you have a stable network connection.
  • Ensure you have granted the necessary location and notification permissions for the Bolt Driver app in your phone settings.
  • Verify that your app is up-to-date. If the issue persists, contact Bolt Support for assistance.

Permohonan Kenderaan

The document requirements are:

  • Road Tax: Must be valid.
  • Car Grant/VOC: A document issued to prove vehicle ownership during purchase or name changes.
  • E-hailing Insurance Cover Note: Mandatory for all drivers engaged in e-hailing activities.
  • PUSPAKOM Inspection Certificate: Required only if the vehicle is over 3 years old.

EVP

Once EVP is uploaded, drivers will receive an email & notification in the app saying that the EVP has been approved and they can start driving.

Vehicle Categories

To check your car category, tap the vehicle icon on the right-hand side of your Bolt app. You can also select a preferred category to start receiving rides from it.

Car Branding

Bolt will cover the cost of branding.

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