Safer journeys with Bolt
Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.
Staying safe before, during and after your ride
Before
Check that the driver’s face, car make and registration plate match those shown in the app.During
Our Share Ride Details and Emergency Assist features allow you to ride without worry.After
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
Safety on two wheels
We’re constantly working on features that ensure you reach your destination quickly and conveniently, but above all — safely.
सुरुआती मोड
We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.Cognitive reaction test
Designed to reduce the number of users that decide to ride our scooters while intoxicated.Tandem riding detection
A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.
Rider Safety FAQ
How does Bolt handle customer feedback about safety concerns?
We always aim to provide the best possible experience for our riders. Our 24/7 support team is at your service to address any safety concerns you may have and take any necessary steps to improve your safety.
What are the vehicle requirements?
All vehicles must be 4-door, have working seat belts, and have air conditioning. They are also required to be clean and well-maintained inside and out.
How are driver ratings calculated?
Driver ratings are calculated based on a number of factors, including but not limited to the number of stars they receive from riders, the number of complaints filed against them, and their overall driving record.
What happens if I get into an accident while riding in Bolt?
If you're injured in an accident while riding in Bolt, you may be eligible to file a personal injury claim. Immediately notify the police and paramedics if necessary and let us know about the situation via the app.
How often are the scooters inspected for safety and maintenance?
We carry out regular monthly maintenance checks to ensure that our electric scooters and bicycles are always in the best condition. In the event of unusual wear and tear, we instantly suspend the vehicle's availability on our app until further inspection by our team.
Request in seconds, ride in minutes.
Available for iOS and Android devices.
