Your account can be suspended for several reasons:
- Behaviour complaints
- Impersonating another courier
- Sharing your account with another person
- Incorrect pricing (collecting more money, reporting incorrect cash, etc.)
- Selecting the incorrect vehicle mode
- Low ratings
- Low acceptance rate
- Missing/expired documents
- Irregular activities that go against our Terms and Conditions.
Note: The suspension reasons may vary depending on your market.
Please contact our Support team for more information on the status of your account. If you’re working under a fleet, please contact your fleet owner.
