Malalamiko

Submit a complaint to: 1. Report technical or compliance issues related to your account; 2. Flag illegal content or activity; or 3. Appeal for Bolt to review a decision: a. affecting your account, such as suspension or termination of your account or monetary payments to you, or b. made in relation to illegal content. Before submitting a complaint, please read Bolt complaint-handling guidelines clarifying how complaints are dealt with. For general feedback or topics not listed above, please review our Support Portal or contact our Support Team through the app. In order to make it easy for the complainant we have created a form you can find below, so that nothing important gets lost. Please submit your complaint by filling in the mandatory fields below. All data and documents you submit via this form will be processed by Bolt in accordance with the privacy notices made available on our website.

Bolt complaint-handling guidelines

Jukwaa

Chagua jukwaa unalorejelea.

Jina

Barua pepe

Ikiwezekana, tumia anwani ya barua pepe uliyotumia kufikia Jukwaa la Bolt.

Maelezo

Eleza kwa kina mazingira yaliyokufanya uwasilishe lalamiko. Usisahau kuonyesha tarehe zote muhimu na hatua ulizochukua kabla ya kuwasilisha lalamiko.

Nchi

Chagua nchi inayohusiana na ilani/lalamiko lako.

Nyaraka za usaidizi

Dondosha mafaili hapa ili uyapakieau chagua kutoka kwenye kifaa chako

Unaweza kuongeza picha au hati kusaidia ilani/lalamiko lako

Kwa kuwasilisha lalamiko hili, ninathibitisha kuwa taarifa na madai yaliyotolewa katika lalamiko hili ni sahihi na kamili kwa kadri ninavyofahamu. Ninatambua kuwa kuwasilisha mara kwa mara malalamiko yasiyo na msingi dhahiri kunaweza kusababisha kusitishwa kwa uchakataji wa malalamiko yangu.